If you cannot pay in full and wish to enter a payment agreement for outstanding water and sewer charges, you can contact DEP by phone 718-595-7890 or email email@example.com.
If you are having trouble paying your water bills, you can contact DEP's Ombudsman at 718-595-6628 for assistance. DEP will not shut off water if a property owner is having trouble paying what's owed.
Two- and three-family owner-occupied properties that are facing foreclosure and are in the lien sale may be eligible to have their open water and sewer charges on the property temporarily set aside until the property is sold or refinanced.
If you are experiencing difficulty paying your mortgage and other carrying costs, such as water and sewer charges, DEP has launched the Water Debt Assistance Program in conjunction with the New York City Department of Housing Preservation and Development’s Mortgage Assistance Program. Qualified customers are offered immediate, temporary relief from water and sewer debt.
To learn more about the Water Debt Assistance Program, use the Water and Sewer Lien Sale page.