HEAP Heating Equipment Repair or Replacement (HERR) Benefit

The application period for the 2026-2027 Heating Equipment Repair and Replacement (HERR) benefit opened on October 1, 2026.

If you are a homeowner and eligible, the HERR benefit can help you repair or replace your furnace, boiler, and other direct heating equipment necessary to keep your home's primary heating source working.

Benefit amounts are based on the actual cost incurred to repair or replace your furnace, boiler, and/or other essential heating equipment, $4,000 for a repair and $8,000 for a replacement.

Learn more about the Heating Equipment Repair and Replacement (HERR) Benefit.

You must submit a HEAP application form to apply for a HERR benefit. You can get a HEAP application form online, by phone, or in person.

You can get help by phone or in person with questions about:

Eligibility
Application process
Required documentation

Online

Download the HEAP Application form.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

In Person

Get an application at any Benefits Access Center.

Find a Benefits Access Center.

You can submit a HEAP application by mail, by fax, or in person.

After you submit an application, you will need to have an eligibility interview. The interview can be done over the phone or, if needed, in person.

By Mail

You can mail your completed application to:

Home Energy Assistance Program/HEAP
P.O. Box 1401
Church Street Station
New York, NY 10008

By Fax

You can fax your completed application to (917) 639-2900.

In Person

You can apply in person at the HRA Benefits Access Center in Lower Manhattan:

HRA Benefits Access Center – Lower Manhattan
109 E. 16 Street, 8 Floor
New York, NY 10003

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application by phone.

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance, also known as a One Shot deal.

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance online or by phone.

Online

Learn more about emergency assistance.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

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HEAP Heating Equipment Repair or Replacement (HERR) Benefit

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