Verizon Telephone, Internet, and Cable Service

Need something else?

Cable Complaint to report an issue with a cable, phone, or internet provider
Broadcast Television Rescan for questions about rescanning local television channels
Phone Complaint if you are unable to resolve your complaint with a utility company directly

Verizon provides telephone service that is:

Local
Long distance
Wireless

Internet and cable service is also available.

You can get help with:

Installation of new services
Repairs
Billing help for current customers

Online

Learn about Verizon services.

Request a repair from Verizon.

By Phone

Agency: Verizon
Division: Complaints
Phone Number: (800) 837-4966
Business Hours: 24 hours, 7 days a week
Automated assistance is available at all times. Staff is available through the automated phone system for residential customers and the general public Mon - Fri: 8 AM - 8:30 PM and business customers Mon - Fri: 8:30 AM - 5 PM.

The Verizon cable TV franchise gives NYC subscribers a variety of options to choose from.

You can learn more about FiOS service in your area, online or by phone.

Online

Download the Verizon NYC Franchise Agreement.

Learn about about Verizon FiOS availability in a specific neighborhood.

By Phone

Agency: Verizon
Phone Number: (800) 837-4966
Business Hours: Monday - Friday: 9 AM - 5 PM

Low-income Verizon customers can get a reduced rate on telephone service. This is through Verizon's Lifeline Program. This is for residential telephone service only.

You can get a reduced rate if you are income-eligible for any of the following benefits:

Temporary Assistance for Needy Families (TANF)
SNAP (Food Stamps)
Home Relief
Home Energy Assistance Program (HEAP)
Supplemental Security Income (SSI)
Medicaid
Veteran's Disability Pension (non-service related disability)
Veteran's Surviving Spouse Pension (non-service related disability)

Online

Learn more about the Lifeline Program.

By Phone

Agency: Verizon
Phone Number: (800) 837-4966
Business Hours: Monday - Friday: 9 AM - 5 PM

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Verizon Telephone, Internet, and Cable Service

NYC Cable TV Franchise

Lifeline Program

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