Need something else?

Verizon provides local, long distance, and wireless telephone service, as well as Internet access and cable service.

You can request installation of new services and get repair and billing assistance for current services.

Online

Learn about Verizon services and assistance.

Request a repair from Verizon.

By Phone

  • Agency: Verizon
  • Division: Customer Complaints
  • Phone Number: (800) 837-4966
  • Business Hours: 24 Hours
  • Staff is available through the automated phone system for residential customers Mon - Fri: 8:00 AM - 8:30 PM and business customers Mon - Fri: 8:30 AM - 5:00 PM.

The Verizon cable television franchise brings a choice to New York City cable TV subscribers.

You can get information about FiOS service in your area, online or by phone.

Online

Download the Verizon NYC Franchise Agreement.

Learn about about Verizon FiOS availability in a specific neighborhood.

By Phone

  • Agency: Verizon
  • Phone Number: (800) 483-7988
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

Verizon's Lifeline Program offers a reduced rate on residential telephone service for low income Verizon customers.

Customers who are income-eligible for any of the following benefits can receive a reduced rate:

  • Temporary Assistance for Needy Families (TANF)
  • Food Stamps
  • Home Relief
  • Home Energy Assistance Program (HEAP)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Veteran's Disability Pension (non-service related disability) 
  • Veteran's Surviving Spouse Pension (non-service related disability)

Online

Get information about the Lifeline Program.

By Phone

  • Agency: Verizon
  • Phone Number: (800) 483-7988
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM