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NYC311 Home Report Problems Look Up Service Requests Browse Topics
  • Airline Complaint

    Report an airline safety or scale problem.

  • Alcohol License Check

    Find out if a business is licensed to sell alcohol.

  • Alcohol Sale Complaint

    Report the sale of alcohol to minors/intoxicated people, at more than half-off, to-go without food, outside of approved hours, or in unlicensed businesses.

  • Animal Facility Complaint

    Report an unsanitary or unpermitted animal shelter, kennel, groomer, horse stable, boarding facility, petting zoo, or other animal facility.

  • Arcade Complaint

    Report a problem with an amusement arcade.

  • Architect or Engineer Complaint

    Report a problem with a registered architect or a professional engineer.

  • ATM Complaint

    Report a problem with an automated teller machine (ATM).

  • Auto Repair Complaint

    Report a problem with a car repair or inspection.

  • Automobile Spray Paint Odor

    Report spray paint odor or fumes from an automobile business or repair shop.

  • Bail Bond Agent Complaint

    Report illegal business practices by a bail bond agent.

  • Bank Complaint

    Report a problem with a bank, credit union, lending institution, or safe deposit company.

  • Bar or Club Complaint

    Report a bar or club that's selling alcohol to minors, overcrowded, or open after hours.

  • Boiler Operator Engineer Complaint

    Make a complaint about a licensed boiler operator engineer.

  • Booting Company Complaint

    Make a complaint about a business that places wheel locks on illegally parked cars.

  • Bottle Refund

    Learn about the bottle and can refund law or report a store not accepting a container.

  • Bottled Water Complaint

    Report a problem with plain bottled water.

  • Building Conversion or Occupancy Complaint

    Report past changes without DOB approval, including to a basement, room, space, apartment, or building. Report building use against occupancy or zoning.

  • Business Complaint Against Another Business

    Report a problem with a business only if you're a business.

  • Cable Complaint

    Report a problem with a cable TV, phone, or internet provider.

  • Calorie Posting

    Learn about calorie posting requirements information for restaurants and mobile vendors. Report failed to display calorie information.

  • Camp

    Learn about summer camps, day camps, and overnight camps. Report a problem with a camp.

  • Cannabis Retail Sale Complaint

    Report a problem with a store that sells cannabis, including unlicensed businesses.

  • Car Dealer Complaint

    Make a complaint about a business selling new or used cars.

  • Car Rental Complaint

    Make a complaint about a car rental agency.

  • Car Service Complaint

    Report a problem with a limousine, ambulette, black cab, or car service company.

  • Car Wash Complaint

    Report a problem with a commercial car wash.

  • Carpet and Flooring Business Complaint

    Report a problem with a carpet or flooring business.

  • Carshare

    Learn about a program that gives members access to cars for short-term use.

  • Cash Payment Refusal

    Report a store that doesn't accept cash as a form of payment.

  • Catering Establishment Complaint

    Make a complaint about a rented space used to serve food or drinks for events.

  • Cell Phone Purchase Complaint

    Make a complaint about the purchase of a cell phone.

  • Cemetery Complaint

    Report a problem with a cemetery, monument, or headstone.

  • Charity Background Check or Complaint

    Request a review of a charity organization or report a problem with one.

  • Charity Fraud

    Report a problem with a charity committing fraud.

  • Check Cashing Business Complaint

    Report a check cashing business.

  • Child Care Complaint

    Make a complaint about a day care facility, child care provider, or after school program.

  • Cigarette Sale Complaint

    Report illegal cigarette sales, cigarette tax evasion, or a problem with a cigarette vending machine.

  • Commercial Cyclists

    Learn about commercial cycling requirements and safety regulations. Report a business that is not complying with commercial cycling rules.

  • Commercial Vehicle Parked in Residential Driveway

    Report a commercial vehicle parked in a residential driveway or lot.

  • Cosmetics Complaint

    Report a problem with cosmetics or makeup.

  • Counterfeit Item Sale

    Report stores or vendors that are selling counterfeit items.

  • Credit Card Complaint

    Report a problem with a credit card company.

  • Damaged or Defective Goods

    Report the purchase or delivery of damaged or defective goods.

  • Dating Service Complaint

    Report a problem with a dating service.

  • Dealer in Products for Disabilities Complaint

    Make a complaint about a business that sells, rents, or repairs any product used to correct a disability.

  • Debt Collection Agency Complaint

    Make a complaint about a debt collection business.

  • Dentist Complaint

    Report professional misconduct by a dentist.

  • Department of State (DOS) Licensed Professional or Business Complaint

    Report a problem with a New York State Department of State licensed professional or firm.

  • Doctor Complaint

    Make a complaint about a doctor.

  • Domestic Worker Employment Agency Complaint

    Make a complaint about an employment agency that places domestic workers.

  • Door-to-Door Sales Complaint

    Make a complaint about a door-to-door salesperson.

  • Drug and Alcohol Services

    Get free, confidential help with drug or alcohol addiction, such as crisis services and treatment referrals. Make a drug/alcohol rehab facility complaint.

  • Dry Cleaner Complaint

    Make a complaint about a dry cleaner.

  • Dry Cleaning Odor

    Report a smell directly outside a dry cleaning business or coming into a nearby residential building or business.

  • E-Cigarette Sale Complaint

    Report a problem with a store that sells e-cigarettes.

  • Electric Bike, Scooter, or Storage Battery Sale Complaint

    Report the sale of uncertified e-bikes, scooters, and their storage batteries.

  • Electric Company Complaint

    Report a problem with an electric company.

  • Electric Space Heater Sale Complaint

    Report electric space heaters sold without required safety features or disclosures.

  • Electrician or Plumber Complaint

    Make a complaint about a licensed plumber or electrician.

  • Electronics or Appliance Repair Complaint

    Make a complaint about a business that repairs electronic equipment or appliances.

  • Electronics Store Complaint

    Make a complaint about a business that sells audio, video, photo, or computer equipment.

  • Email Scam

    Report a scam email claiming to be from the Department of Consumer and Worker Protection.

  • Employment Agency Complaint

    Make a complaint about an employment agency.

  • Exchange, Refund, or Return Complaint

    Report a business that refuses an exchange, refund, or return or does not post its policy.

  • False Advertising

    Report misleading or deceptive advertising.

  • Fire Suppression Contractor Complaint

    Make a complaint about a licensed fire suppression contractor.

  • Foam Ban

    Learn about the City's foam ban and report an establishment using or selling single-use foam products.

  • Food Delivery App Complaint

    Make a complaint about a food delivery app.

  • Food Poisoning

    Report illness caused by food.

  • Food Safety Complaint

    Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, or facility where food is made or stored.

  • Foster Care Agency Complaint

    Report a problem with a foster care agency.

  • Funeral Director Complaint

    Make a complaint about a funeral director.

  • Funeral Home Complaint

    Report a problem with a funeral home.

  • Furniture Store Complaint

    Make a complaint about a furniture or mattress store.

  • Games of Chance Complaint

    Make a complaint about a business that hosts bingo, raffles, and other games of chance.

  • Gaming Cafe Complaint

    Make a complaint about a business with three or more computers for playing games.

  • Gas Company Complaint

    Report a problem with a gas company.

  • Gas Station Complaint

    Make a complaint about a gas station.

  • Gender Pricing Complaint

    Report a retail service establishment that charges men and women different prices for the same service.

  • Goods or Services Delivery Complaint

    Report a business that fails to deliver goods or services.

  • Gym or Health Spa Membership Complaint

    Report a problem with a gym or health spa membership.

  • Heating Company Complaint

    Report a problem with a heating company.

  • Higher Education Complaint

    Make a complaint about a school of higher education.

  • Home Care Complaint

    Report a problem with home care services.

  • Home Heating Oil Company Complaint

    Report a home heating oil business that imposes illegal credit terms, issues an improper contract or receipt, or shortchanges the amount of oil dispensed.

  • Home Improvement Contractor Complaint

    Make a complaint about a home improvement contractor working on residential property.

  • Horse Drawn Cab Business Complaint

    Make a complaint about a horse drawn carriage driver or business.

  • Hospital or Clinic Complaint

    Report a problem with a hospital or clinic in New York State.

  • Hotel Complaint

    Report a contract or billing issue or undisclosed service disruption at a hotel.

  • Housing Used for Short-Term Rental (Vacation Rentals or Illegal Home-Sharing)

    Report a location that is being used as a hotel, for vacation rentals, or for rentals of fewer than 30 days.

  • Identity Theft

    Report identify theft or get tips for consumers and businesses about preventing it.

  • Immigration Fraud

    Report individuals or businesses that target and exploit immigrants through fraudulent schemes or scams.

  • Immigration Service Provider Complaint

    Make a complaint about a business that provides immigration services.

  • Insurance Complaint

    Make a complaint about a health, car, home, life, or property insurance company.

  • Internet Service or Online Business Complaint

    Report a problem with an online business or online service that wasn't delivered.

  • Jeweler Complaint

    Report a problem with a jeweler.

  • Laundromat Complaint

    Make a complaint about a self-service laundromat or a business that washes clothes.

  • Lawyer Complaint

    Make a complaint about a lawyer, including an unlicensed lawyer.

  • Layaway Complaint

    Report a business that does not provide the terms of a layaway plan.

  • Legal Assistance and Inquiries for Older Adults

    Learn about legal service providers that provide free legal assistance specifically for seniors.

  • Locksmith Complaint

    Make a complaint about a person who repairs, installs, services, or inspects locks and similar devices.

  • Managed Care Complaint

    Report a problem with medical treatment received from managed care plans.

  • Medical Device Complaint

    Report a problem with quality or danger of medical device or machine.

  • Money Transmitter Complaint

    Report a problem with a licensed money transmitter business.

  • Mortgage or Loan Company Complaint

    Report a problem with a mortgage or loan company.

  • Movie Theater Complaint

    Report a movie theater not using open captions or other problems.

  • Moving Company Complaint

    Report a problem with a moving company.

  • Nail Salon Odor

    Report a smell coming from a nail salon.

  • Newsstand Complaint

    Make a complaint about a booth that sells newspapers and magazines.

  • Noise from Bar, Club, or Restaurant

    Report noise, including music, coming from a bar, club, or restaurant.

  • NYSED Licensed Professional or Business Complaint

    Report a problem with a professional or business licensed by New York State Education Department (NYSED) Office of Professions.

  • Oil Burning Equipment Installer Complaint

    Report a problem with a licensed oil burning equipment installer.

  • Online or Mail Order Complaint

    Report a problem with an online or mail-order business.

  • Outdoor Dining Complaint

    Report a problem with an outdoor dining structure or a restaurant or bar offering outdoor dining without authorization.

  • Overcharge

    Report a business charging more than the posted or advertised price.

  • Pawnbroker Complaint

    Make a complaint about a business that sells pawned goods.

  • Pedicab Business or Driver Complaint

    Make a complaint about a business or driver operating pedicabs.

  • Pet Store Complaint

    Report a problem with a pet store.

  • Pharmacy Without Naloxone

    Give feedback about a pharmacy you visited to get naloxone or general comments about access to naloxone.

  • Phone Card Complaint

    Report a problem with a pre-paid phone card.

  • Phone Complaint

    Report a problem with phone service, billing, or provider.

  • Plastic Bag Ban and Paper Bag Fee

    Learn about the ban on plastic carryout bags and fee for paper bags.

  • Plastic Bag Recycling

    Learn about or report a violation of the Plastic Bag Recycling Law.

  • Pool or Billiard Room Complaint

    Make a complaint about a business with pool, billiards, or pocket billiards.

  • Pool or Sauna Complaint

    Make a complaint about pool or sauna maintenance, water quality, or safety equipment.

  • Power Outage

    Report a power outage or blackout to a utility company. File a ConEd claim for food or medicine spoiled during a power outage.

  • Pregnancy Services Center Complaint

    Report a pregnancy services center that does not disclose required information about the services it offers.

  • Prevailing Wage Complaint

    Make a complaint to recover money if you were not paid the correct wages.

  • Price Not Posted or Inaccurate

    Report a business that doesn't post prices or posts inaccurate prices.

  • Private Carter Complaint

    Report a problem with a commercial waste disposal company.

  • Private Garage or Parking Lot Complaint

    Make a complaint about a privately-owned parking facility.

  • Process Server Complaint

    Make a complaint about a person or business that issues summonses or other court papers.

  • Public Auction Complaint

    Make a complaint about a business or person selling merchandise by public auction.

  • Public Event Seating Complaint

    Report a ticket seller that does not provide seating information for an event.

  • Rat or Mouse Complaint

    Report rats, mice, and conditions that might attract them.

  • Receipt Complaint

    Report a business that gives an incorrect or illegal receipt.

  • Residential Rental Agency Complaint

    Report a problem with a residential rental agency.

  • Restaurant Allergy Poster Complaint

    Report a missing, incorrect, or improperly displayed food establishment allergy poster.

  • Restaurant and Mobile Food Letter Grading

    Learn about letter grading for restaurants, food trucks and food carts. Report a missing, fake, or incorrect letter grade.

  • Restaurant Complaint

    Report a problem with a restaurant.

  • Restaurant Odor

    Report a smell coming from a restaurant.

  • Rigger Complaint

    Make a complaint about a licensed rigger.

  • Sale to Minor Complaint

    Report a store selling box cutters, etching acid, laser pointers, spray paint, tobacco products or electronic cigarettes to minors.

  • Sales Tax Complaint

    Report a merchant charging the wrong amount of sales tax.

  • Satellite Provider Complaint

    Make a complaint about a satellite television provider.

  • Scale Complaint

    Make a complaint about a scale used by a business.

  • Scale Dealer or Repairer Complaint

    Make a complaint about a business that trades, sells, or repairs weighing or measuring devices.

  • Scrap Metal Processor Complaint

    Make a complaint about a business that processes, buys, or ships scrap metal.

  • Sign Hanger Complaint

    Make a complaint about a licensed sign hanger.

  • Single Occupancy Bathroom Complaint

    Report a missing sign saying a single-occupancy bathroom is for people of any gender.

  • Site Safety Manager Complaint

    Report a problem with a licensed construction site safety manager.

  • Skip the Stuff

    Learn about the restrictions on providing utensils, condiments, napkins, and extra containers for take-out or delivery.

  • Smoking or Vaping Complaint

    Report illegal tobacco or marijuana smoking or vaping.

  • Sodium Warning Complaint

    Report a chain restaurant that does not post warnings about sodium content.

  • Storage Warehouse Complaint

    Make a complaint about a business that stores goods for a fee.

  • Store Air Conditioning Complaint

    Report a store that leaves its doors or windows open when cooling systems are on.

  • Store Complaint

    Report a store that uses deceptive practices or commits fraud or other consumer protection violations.

  • Street Vendor Complaint

    Make a complaint about a vendor operating on City streets, sidewalks, or bridges.

  • Sweepstakes Complaint

    Report a problem with a sweepstakes.

  • Tanning Establishment Complaint

    Make a complaint about a business that provides tanning machines for use.

  • Tattoo Parlor Complaint

    Report a tattoo parlor or artist is unsanitary or unlicensed.

  • Tax Preparation Services Complaint

    Make a complaint about someone offering tax preparation services.

  • Taxi Complaint

    Report a problem with a taxi driver or vehicle, including rudeness, unsafe driving, refusing a request, maintenance issues, or route complaints.

  • Taxi Lost and Found

    Report an item lost or found in a yellow or green taxi.

  • Telemarketing Fraud

    Report telemarketing fraud.

  • Telemarketing Texting Complaint

    Report telemarketers soliciting through text messages.

  • Ticket Seller Complaint

    Report a problem with a ticket price or seller.

  • Tobacco Product Sale Complaint

    Report a problem with a store that sells tobacco products, including cigarettes.

  • Tour Bus Complaint

    Make a complaint about a tour bus.

  • Tour Guide Complaint

    Make a complaint about a tour guide.

  • Tow Truck Complaint

    Make a complaint about a tow truck driver or company.

  • Toy Gun Sale

    Report a business that sells toy or fake guns that are not brightly colored.

  • Trans Fat

    Learn about trans fat rules for restaurants and other food service establishments, or report an establishment using trans fat.

  • Travel Agency Complaint

    Make a complaint about a travel agency.

  • Unlicensed Business

    Report a business operating without a license.

  • Unlicensed Contractor

    Report work done by an unlicensed plumber, electrician, or contractor.

  • Unsafe Product

    Learn about or report the sale of pesticides or other unsafe products.

  • Used Goods Dealer Complaint

    Make a complaint about a business that buys or sells used items, including catalytic converters.

  • Used Gun Dealer Complaint

    Make a complaint about a business that buys or sells secondhand firearms.

  • Welder Complaint

    Report a problem with a licensed welder.

  • X-Ray Machine Complaint

    Report a problem with an X-ray machine.

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