Tenants

Learn about temporary discounts for households struggling to afford broadband internet service during the COVID-19 pandemic.

Learn about buying or renting an affordable apartment, the housing plan, and a housing study.

Report being charged a fee to apply for housing sponsored by the Department of Housing Preservation and Development.

Learn about a program to fix maintenance problems in distressed multiple dwellings.

Report animal odor from a residence.

Report a maintenance problem in a privately-owned residential building.

Learn about the rules for commercial and residential barbecuing, find a place to barbecue in a park, or report barbecuing where it is not allowed.

Learn about a program that lets homeowners in East New York and Cypress Hills renovate and rent out basement or cellar apartments legally.

Report bed bugs.

Learn about preventing and getting rid of bed bugs safely, including how to comply with a NYC Health Commissioner's Order.

Make a complaint about bees or wasps.

Report a vehicle that is blocking your driveway.

Learn about where to go for blood lead tests.

Learn about programs that improve access to broadband services in underserved areas.

Learn about broadcast television channel rescan.

Report building construction that is unsafe, done after hours, outside approved plans, or work without a permit.

Report an unregistered 1-2 family home that is not occupied by the owner or owner's family.

Find out who owns a building.

Report a problem with a cable TV, phone, or internet provider.

Call 911 to report carbon monoxide emission or poisoning. Learn about carbon monoxide detector requirements.

Get a Certificate of Conduct.

Report an unusable chained bike or a bike chained to a tree on the street or in a park.

Report chemical odors or chemicals that are abandoned or not stored safely.

Report a spill of chemicals or other hazardous material onto a roadway, sidewalk, or indoors.

Learn about Childcare Business Pathways, a 15-week program that works directly with NYCHA residents to help them launch in-home childcare businesses.

Report that child proof stove knob covers are not provided to a tenant.

Report a commercial vehicle parked in a residential driveway or lot.

Report a problem with a co-op or condo sponsor.

Get information and resources for residential tenants affected by COVID-19.

Report a dead animal in a public place, including sidewalks, highways, and parks.

Request the removal of a standing dead tree.

Small business and property owners, building managers, tenants and more can ask DOB questions about renovations, violations, permits, etc.

Report discrimination in employment, housing, public accommodations, and by members of the public.

Report a problem with a domestic violence shelter.

Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.

Report the sale of illegal drugs.

Report illegal drug use.

Report a smell directly outside a dry cleaning business or coming into a nearby residential building or business.

Report dust from roadwork, construction, demolition, renovation, or another source.

Request to start, stop, or reconnect electric service. Get billing or meter information.

Report electric space heaters sold without required safety features or disclosures.

Learn about the 2021 American Rescue Plan Emergency Housing Voucher (EHV) Program.

Learn about the COVID federal stimulus rent relief/Emergency Rental Assistance Program (ERAP) for eligible low- and moderate-income households.

Report a residential building owner for not posting a notice before heat, water, gas, or electricity service is disrupted.

Learn about the notice that building owners must post when heat, water, gas, or electricity service is disrupted.

Get help if you have gotten an eviction notice and learn about the Homebase program.

Learn about the City's laws against housing discrimination and get resources to resolve disputes.

Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.

Learn about flood zone designations for specific properties.

Learn about the NYCHA Food Business Pathways Program (FBP) to start a food business in New York City.

Call 911 to report a gas leak or any gas-related emergency or dangerous condition.

Learn about a notice that building owners must provide to advise tenants of procedures to follow when a gas leak is suspected.

Request to start, stop, or reconnect gas service. Get billing or meter information.

Report graffiti.

Call 911 to report any type of harassment, including sexual harassment, cat calling, and voyeurism.

Learn about the New York State Homes and Community Renewal (HCR) 2021 NYC Section 8 voucher waitlist lottery application.

Learn about reducing health hazards at home.

Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.

Get help with HEAP, paying for heat, utilities, and boiler repairs for low-income households and public assistance recipients.

Report a problem with heat or hot water in a residential building.

Make a complaint or comment about a homeless shelter.

Learn about assistance for landlords and tenants with ongoing disputes, including eviction.

Get a notice that must be posted in all residential properties with three or more units.

Report a residential building owner for not posting a Housing Information Guide Notice.

Get rules and regulations for owners and renters of apartments in New York City.

HPD Building Information online. HPD Code Enforcement Borough Centers information by phone and in person for violations, complaints, property registrations

Get help for tenants already receiving Section 8 assistance from the Department of Housing Preservation and Development.

Report tenant or landlord fraud in the HPD Section 8 program.

Learn about Housing Quality Inspections.

Report past or chronic dumping on public property.

Report an eviction that was not performed by a NYC Marshal or Sheriff.

Make a complaint about a health, car, home, life, or property insurance company.

Report a problem with an online business or online service that wasn't delivered.

Report a residential building's janitor or super who is not available.

Get a kit to test drinking water for high levels of lead and tips to reduce lead exposure.

Learn about the lead law and get a copy of the Childhood Lead Prevention Act.

Report lead paint, peeling paint, or lead dust due to construction. The City will send an inspector where applicable.

Learn about lead poisoning, lead poisoning prevention, and lead paint repair.

Get a lawyer referral, free legal services, and answers to questions about the law and courts.

Report bright lights from a parking lot shining into an apartment or building. The City does not accept complaints about bright lights from residences.

Make a complaint about a person who repairs, installs, services, or inspects locks and similar devices.

Get help with resolving disputes between loft tenants and owners.

Learn about the health effects of being exposed to mold.

Report mold in an apartment, loft, public place, or abandoned building.

Learn about a program that gives water and sewer bill credit to eligible HPD or HDC-assisted multifamily buildings.

The City does not accept complaints about body or cooking odor from a residence.

Report no water, water pressure, or temperature problems.

Report a noisy neighbor.

Get additional assistance if you are a New York City Housing Authority tenant.

Get information about community service requirements for New York City Housing Authority residents.

NYCHA Emergency Transfer information for victims of domestic violence, sexual abuse, or intimidation.

Learn about NYCHA fees and charges for parking, appliances, and repairs.

Learn about NYCHA's pet policy. Report a person breaking the rules.

Apply for NYCHA public housing or check application status. Learn about NYCHA Section 8 Program.

Report a maintenance problem in a New York City Housing Authority apartment, building, or public space.

Report tenant or landlord fraud in public housing or the NYCHA Section 8 program.

Learn about the different ways to make NYCHA rent payments.

Report an automotive, heating, or industrial oil spill on a street or in a facility, apartment building, or private home.

Report mice, bed bugs, fleas, flies, or roaches in an apartment or in a public area of a residential building.

Learn about controlling rats, mice, and bugs and pest control training for the public and professionals.

Report someone using a pesticide without warning occupants or neighbors in advance.

Report a problem with phone service, billing, or provider.

Get information or make a complaint about United States Postal Service (USPS) products and services.

Report a power outage or blackout, or file a claim to be reimbursed for food spoiled during a power outage.

Report a problem with a phone, gas, heat, or electric company.

Report rats, mice, and conditions that might attract them.

Learn about materials that must be recycled and how to place them out for collection. Get signs, stickers and flyers that promote recycling.

Get help with SCRIE or DRIE, including appeals, transfers, and rent and account updates.

Apply for rental assistance for people age 62 and older living in rent-regulated apartments. Also known as SCRIE.

Apply for rental assistance for people with disabilities living in rent-regulated apartments. Also known as DRIE.

Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).

Learn about rent increases for rent regulated or stabilized apartments and lofts.

Recorded information about rent controlled and stabilized apartments for tenants and landlords.

Get help to recover a rent security deposit or interest.

Report that safe construction or Tenant Protection Plan (TPP) information is not posted or distributed to tenants.

Make a complaint about a satellite television provider.

Get a free and confidential security survey for a home or business.

Report a sewage leak or odor in a residential or commercial building.

Report water or sewage coming out a toilet, sink drain, or bathtub drain as a result of heavy rainfall or flooding.

Learn how to clean a home after a flood or sewage overflow.

Learn about smoke-free buildings and how to create a smoke-free housing policy.

Report smoking, a building owner failing to disclose a residential building smoking policy, or an unattended cigarette vending machine.

Learn about the residential building smoking policy disclosure law.

Learn about a program that provides rent assistance for eligible Department of Homeless Services clients.

Learn about the Spotted Lanternfly (SLF) and report signs of SLF infestation.

Get help with reducing unwanted mail.

Get help for a tenant whose landlord harasses them and tries to force them out of their apartment.

Report a residential rental agency that does not post a tenant screening report sign.

Report a building that doesn't follow trash or recycling disposal rules.

Report trash or recycling stored incorrectly on private property.

Learn how to clean up a trauma scene.

Request a new tree on a City street in any of the five boroughs. Report a problem with the location or condition of a newly planted tree.

Report trespassing, which is entering someone's property without permission.

Report work done by an unlicensed plumber, electrician, or contractor.

Report an individual distributing flyers or posting signs on public or private property, including vehicles and construction sites.

Report people in a building with a vacate order.

Report a vehicle stored on residential property or in a vacant lot.

Report inadequate ventilation inside a building or a ventilation or exhaust system that is illegal, installed improperly, or has an odor.

Learn about or get help with Verizon telephone, internet, and cable service.

Report the use of too much water or water waste in any facility.

Learn about water hardness.

Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.

Report a water meter that is broken, leaking, frozen, missing, or stolen.

Get items to help you conserve water at home.

Learn about window guards and preventing window falls.

Report missing window guards or a landlord or tenant who refuses installation.