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NYC311 Home Report Problems Look Up Service Requests Browse Topics
  • Affordable Housing

    Learn about buying or renting an affordable apartment, the housing plan, and a housing study.

  • Affordable Housing Fraud

    Report being charged a fee to apply for housing sponsored by the Department of Housing Preservation and Development.

  • Air Conditioners for People with Medical Conditions

    Apply for an air conditioner for someone with a medical condition.

  • Alternative Enforcement Program (AEP)

    Learn about a program to fix maintenance problems in distressed multiple dwellings.

  • Animal Odor

    Report animal odor from a residence.

  • Apartment Maintenance Complaint

    Report a maintenance problem in a privately-owned residential building.

  • Barbecuing

    Learn about the rules for commercial and residential barbecuing, find a place to barbecue in a park, or report barbecuing where it is not allowed.

  • Basement Apartment Conversion Pilot Program (BACPP)

    Learn about a program that lets homeowners in East New York and Cypress Hills renovate and rent out basement or cellar apartments legally.

  • Bed Bug Complaint

    Report bed bugs.

  • Bed Bug Prevention and Control

    Learn about preventing and getting rid of bed bugs safely, including how to comply with a NYC Health Commissioner's Order.

  • Bees or Wasps Complaint

    Make a complaint about bees or wasps.

  • Blocked Driveway

    Report a vehicle that is blocking your driveway.

  • Blood Lead Test

    Learn about where to go for blood lead tests.

  • Broadcast Television Rescan

    Learn about broadcast television channel rescan.

  • Building Construction Complaint

    Report building construction that is unsafe, done after hours, outside approved plans, or done without a permit.

  • Building Not Registered Complaint

    Report an unregistered 1-2 family home that is not occupied by the owner or owner's family.

  • Building Ownership

    Find out who owns a building.

  • Cable Complaint

    Report a problem with a cable TV, phone, or internet provider.

  • Carbon Monoxide

    Report carbon monoxide emission or poisoning. Learn about carbon monoxide detector requirements.

  • Certificate of Conduct

    Get a Certificate of Conduct.

  • Chained Bike

    Report an unusable chained bike or a bike chained to a tree on the street or in a park.

  • Chemical Complaint

    Report chemical odors or chemicals that are abandoned or not stored safely.

  • Chemical Spill

    Report a spill of chemicals or other hazardous material onto a roadway, sidewalk, or indoors.

  • Child Care Business Pathways for NYCHA Residents

    Learn about Childcare Business Pathways, a 15-week program that works directly with NYCHA residents to help them launch in-home childcare businesses.

  • Child Proof Stove Knob Covers Complaint

    Report that child proof stove knob covers are not provided to a tenant.

  • Commercial Vehicle Parked in Residential Driveway

    Report a commercial vehicle parked in a residential driveway or lot.

  • Co-Op or Condo Complaint

    Report a problem with a co-op or condo apartment.

  • Coronavirus (COVID-19) and Tenants

    Get information and resources for residential tenants affected by COVID-19.

  • Dead Animal

    Report a dead animal or an unusual cluster of dead birds. Request the removal of dead deer from residential private property.

  • Dead Tree

    Request the removal of a standing dead tree.

  • Discrimination

    Report discrimination in employment, housing, public accommodations, and by members of the public.

  • Domestic Violence Shelter Complaint

    Report a problem with a domestic violence shelter.

  • Drinking Water

    Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.

  • Drug Sale

    Report the sale of illegal drugs.

  • Drug Use

    Report illegal drug use.

  • Dry Cleaning Odor

    Report a smell directly outside a dry cleaning business or coming into a nearby residential building or business.

  • Dust Complaint

    Report dust from roadwork, construction, demolition, renovation, or another source.

  • Electric Service and Billing

    Request to start, stop, or reconnect electric service. Get billing or meter information.

  • Essential Service Interruption Notice Not Posted

    Report a residential building owner for not posting a notice before heat, water, gas, or electricity service is disrupted.

  • Essential Service Interruption Notice Rules

    Learn about the notice that building owners must post when heat, water, gas, or electricity service is disrupted.

  • Eviction Prevention and HomeBase

    Get help if you have gotten an eviction notice and learn about the Homebase program.

  • Fair Housing

    Learn about the City's laws against housing discrimination and get resources to resolve disputes.

  • Fallen Tree or Branch

    Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.

  • Flood Zones

    Learn about flood zone designations for specific properties.

  • Food Business Pathways for NYCHA Residents

    Learn about the NYCHA Food Business Pathways Program (FBP) to start a food business in New York City.

  • Gas Leak

    Report any gas-related emergency or dangerous condition.

  • Gas Leak Notice

    Learn about a notice that building owners must provide to advise tenants of procedures to follow when a gas leak is suspected.

  • Gas Service and Billing

    Request to start, stop, or reconnect gas service. Get billing or meter information.

  • Graffiti

    Report graffiti.

  • Harassment

    Report any type of harassment, including sexual harassment, cat calling, and voyeurism.

  • Healthy Homes

    Learn about reducing health hazards at home.

  • Heat and Utility Bill Assistance

    Get help with HEAP, paying for heat, utilities, and boiler repairs for low-income households and public assistance recipients.

  • Heat or Hot Water Complaint in a Residential Building

    Report a problem with heat or hot water in a residential building.

  • Homeless Shelter Complaint

    Make a complaint or comment about a homeless shelter.

  • Homeowners Night

    Learn about home renovations, violations, permits, and more.

  • Housing Court for Tenants and Landlords

    Learn about assistance for landlords and tenants with ongoing disputes, including eviction.

  • Housing Information Guide Notice

    Get a notice that must be posted in all residential properties with three or more units.

  • Housing Information Guide Notice Not Posted

    Report a residential building owner for not posting a Housing Information Guide Notice.

  • Housing Mobility Program

    Get help with staying in your home if you're a New York City homeowner who has exhausted all legal, counseling, and financial options.

  • Housing Rules for Owners and Tenants

    Get rules and regulations for owners and renters of apartments in New York City.

  • HPD Building Information and Code Enforcement Borough Service Centers

    Get help with Department of Housing Preservation and Development (HPD) complaints.

  • HPD Section 8 for Tenants

    Get help for tenants already receiving Section 8 assistance from the Department of Housing Preservation and Development.

  • HPD Section 8 Fraud

    Report tenant or landlord fraud in the HPD Section 8 program.

  • HPD Section 8 Housing Quality Standards (HQS) Inspections

    Learn about Housing Quality Inspections.

  • Illegal Dumping

    Report illegal dumping.

  • Illegal Eviction or Lockout

    Report an eviction that was not performed by a NYC Marshal or Sheriff.

  • Insurance Complaint

    Make a complaint about a health, car, home, life, or property insurance company.

  • Internet Service or Online Business Complaint

    Report a problem with an online business or online service that wasn't delivered.

  • Janitor or Super Not Available

    Report a residential building's janitor or super who is not available.

  • Lead in Drinking Water

    Get a kit to test drinking water for high levels of lead and tips to reduce lead exposure.

  • Lead Law

    Learn about the lead law and get a copy of the Childhood Lead Prevention Act.

  • Lead Paint

    Report lead paint, peeling paint, or lead dust due to construction. The City will send an inspector where applicable.

  • Lead Safety

    Learn about lead poisoning, lead poisoning prevention, and lead paint repair.

  • Legal Assistance

    Get a lawyer referral, free legal services, and answers to questions about the law and courts.

  • Light from Parking Lot Complaint

    Report bright lights from a parking lot shining into an apartment or building.

  • Locksmith Complaint

    Make a complaint about a person who repairs, installs, services, or inspects locks and similar devices.

  • Loft Complaint

    Get help with resolving disputes between loft tenants and owners.

  • Mold Cleaning and Health Guidelines

    Learn about the health effects of being exposed to mold.

  • Mold Complaint

    Report mold in an apartment, public place, or abandoned building.

  • Multi-Family Water Assistance Program (MWAP)

    Learn about a program that gives water and sewer bill credit to eligible HPD or HDC-assisted multifamily buildings.

  • Neighbor Odor

    The City does not accept complaints about body or cooking odor from a residence.

  • Noise from Neighbor

    Report a noisy neighbor.

  • NYC Connected and Broadband Access

    Learn about a program to improve access to broadband services in underserved areas.

  • NYCHA Borough Management Office

    Get additional assistance if you are a New York City Housing Authority tenant.

  • NYCHA Community Service Requirement

    Get information about community service requirements for New York City Housing Authority residents.

  • NYCHA Emergency Transfer

    NYCHA Emergency Transfer information for victims of domestic violence, sexual abuse, or intimidation.

  • NYCHA Fees and Charges

    Learn about NYCHA fees and charges for parking, appliances, and repairs.

  • NYCHA Pet Policy

    Learn about NYCHA's pet policy. Report a person breaking the rules.

  • NYCHA Public Housing and NYCHA Section 8

    Apply for NYCHA public housing or check application status. Learn about NYCHA Section 8 Program.

  • NYCHA Public Housing Maintenance Complaint

    Report a maintenance problem in a New York City Housing Authority apartment, building, or public space.

  • NYCHA Public Housing Section 8 Fraud

    Report tenant or landlord fraud in public housing or the NYCHA Section 8 program.

  • NYCHA Rent Payment

    Learn about the different ways to make NYCHA rent payments.

  • Oil Spill

    Report an automotive, heating, or industrial oil spill on a street or in a facility, apartment building, or private home.

  • Pest Control

    Learn about controlling rats, mice, and bugs and pest control training for the public and professionals.

  • Pesticide Application Without Notice

    Report someone using a pesticide without warning occupants or neighbors in advance.

  • Pests

    Report mice, bed bugs, fleas, flies, or roaches in an apartment or in a public area of a residential building.

  • Phone Complaint

    Report a problem with phone service, billing, or provider.

  • Postal Service

    Get information or make a complaint about United States Postal Service products and services.

  • Power Outage

    Report a power outage or blackout, or file a claim to be reimbursed for food spoiled during a power outage.

  • Public Utility Complaint

    Report a problem with a phone, gas, heat, or electric company.

  • Rat or Mouse Complaint

    Report rats, mice, and conditions that might attract them.

  • Recycling Rules

    Learn about materials that must be recycled and how to place them out for collection. Get signs, stickers and flyers that promote recycling.

  • Rent Freeze Program Assistance

    Get help with SCRIE or DRIE, including appeals, transfers, and rent and account updates.

  • Rent Freeze Program for Seniors

    Apply for rental assistance for people age 62 and older living in rent-regulated apartments. Also known as SCRIE.

  • Rent Freeze Program for Tenants with Disabilities

    Apply for rental assistance for people with disabilities living in rent-regulated apartments. Also known as DRIE.

  • Rent Freeze Program Renewal

    Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).

  • Rent Increases

    Learn about rent increases for rent regulated or stabilized apartments and lofts.

  • Rent Regulated Apartments

    Recorded information about rent controlled and stabilized apartments for tenants and landlords.

  • Rent Security Deposits and Interest

    Get help to recover a rent security deposit or interest.

  • Safe Construction for Tenants

    Report that safe construction or Tenant Protection Plan (TPP) information is not posted or distributed to tenants.

  • Satellite Provider Complaint

    Make a complaint about a satellite television provider.

  • Security Survey

    Get a free and confidential security survey for a home or business.

  • Sewage Leak or Odor Indoors

    Report a sewage leak or odor in a residential or commercial building.

  • Sewer Backup

    Report water or sewage coming out a toilet, sink drain, or bathtub drain as a result of heavy rainfall or flooding.

  • Sewer Backup or Flood Clean-Up

    Learn how to clean a home after a flood or sewage overflow.

  • Smoke-Free Housing

    Learn about or get help with creating a voluntary smoke-free housing rule.

  • Smoking Complaint

    Report smoking, a building owner failing to disclose a residential building smoking policy, or an unattended cigarette vending machine.

  • Smoking Policy Disclosure

    Learn about the residential building smoking policy disclosure law.

  • Special One-Time Assistance (SOTA) for Tenants

    Learn about a program that provides rent assistance for eligible Department of Homeless Services clients.

  • Stop Unwanted Mail

    Get help with reducing unwanted mail.

  • Tenant Harassment

    Get help for a tenant whose landlord harasses them and tries to force them out of their apartment.

  • Tenant Screening Report Sign Not Posted

    Report a residential rental agency that does not post a tenant screening report sign.

  • Trash Disposal Complaint

    Report someone placing trash in front of another location or with another person's trash.

  • Trash or Recycling Storage Complaint

    Report trash or recycling stored or put out incorrectly.

  • Trauma Scene Cleanup

    Learn how to clean up a trauma scene.

  • Tree Planting

    Request a new tree on a City street in any of the five boroughs. Report a problem with the location or condition of a newly planted tree.

  • Trespassing

    Report trespassing, which is entering someone's property without permission.

  • Unlicensed Contractor

    Report a contractor working without a license.

  • Unwanted Ad or Menu

    Report an individual distributing flyers or posting signs on public or private property, including vehicles and construction sites.

  • Vacate Order

    Report people in a building with a vacate order.

  • Vehicle Stored on Residential Property or Vacant Lot

    Report a vehicle stored on residential property or in a vacant lot.

  • Ventilation or Exhaust System Complaint

    Report inadequate ventilation inside a building or a ventilation or exhaust system that is illegal, installed improperly, or has an odor.

  • Verizon Telephone, Internet, and Cable Service

    Learn about or get help with Verizon Telephone, Internet, and Cable Service.

  • Wasting Water

    Report the use of too much water.

  • Water Hardness

    Learn about water hardness.

  • Water Leak in a Building

    Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.

  • Water Meter Complaint

    Report a water meter that is broken, leaking, frozen, missing, or stolen.

  • Water Pressure or Temperature Complaint

    Report no water, water pressure, or temperature problems.

  • Water Saving Kit

    Get items to help you conserve water at home.

  • Window Guard

    Learn about window guards and preventing window falls.

  • Window Guard Complaint

    Report missing window guards or a landlord or tenant who refuses installation.

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