You can get help completing a Rent Freeze application. Make sure to gather the required documents before meeting with or contacting an assistor.
If you need more time to submit an application or document or meet any other Rent Freeze program deadline because of a disability or physical or mental impairment, you may be eligible for an extension of time as a reasonable accommodation for such disability.
To learn more, visit the Rent Freeze Program Assistance page.
Phone Assistance Appointments
You can schedule an appointment online for Property Tax Exemption application assistance over the phone.
Appointments can be scheduled for 2 to 30 days in advance.
You will be contacted by telephone at time of appointment.
Schedule an appointment.
You can apply for or renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE) at a public outreach enrollment event. Department of Finance (DOF) staff will work with you one-on-one to help you complete an initial or renewal application. No appointment is necessary.
For a list of enrollment events, visit the Department of Finance Public Events page.
Older Adult Centers (also known as Senior Centers)
Mobile seniors can get help completing SCRIE applications from local Older Adult Centers that offer case assistance. Call the Center to make an appointment.
Use Site Finder to search for an Older Adult Center. If you get the voicemail system, leave a message with your contact information and you'll get a call back.
Case Management Agencies
Case Management Agencies that offer case management assistance to seniors can help homebound seniors with SCRIE applications if they can’t go to a center or outreach event or don’t have anyone who can come to their home to help them.
Use Site Finder to search for a Case Management Agency. Call before visiting. If you get the voicemail system, leave a message with your contact information and you'll get a call back. Depending on your address and situation, you may be advised to go to a different location.