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It is important that you pay your rent each month and on time to support the essential services and amenities in each development. If you make late payments, you are subject to legal fees and possible eviction.

You may make rent payments online, by phone, by mail, or in person at authorized bank or payment centers.

Learn about NYCHA rent payment options.

You can pay rent electronically for free through NYCHA's E-Rent program. It is available 24 hours a day, 7 days a week and can be accessed through your computer or smartphone.

Learn about NYCHA rent payment options.

Payment of rent by phone is only available to NYCHA residents. There is no processing fee for customers paying by E-Check. There is a convenience fee of .85% of the payment amount for Visa and MasterCard Debit Cards and a convenience fee of 2.25% of the payment amount when paying with Visa/MasterCard credit cards. 

The fee is charged by a third-party vendor and no portion of that fee is paid to NYCHA.

Payments made before 5 PM will be credited for the same day. Payments made after 5 PM, on weekends and federal holidays when banks are closed, will be credited on the next business day. Allow 3 to 5 business days for your bank account to reflect the payment.

  • Agency: New York City Housing Authority
  • Division: NYCHA Phone Payment
  • Phone Number: (877) 481-9947
  • Business Hours: 24 hours, 7 days a week

To pay by mail, send the remittance slip and a check or money order, made payable to "New York City Housing Authority", in the envelope that came with your monthly billing statement.  Be sure to include the NYCHA account number on the front of the check or money order. You need to place a stamp on the envelope.

Mailing Address:

New York City Housing Authority
PO Box 70169
Philadelphia, PA 19176-0169

Authorized Bank or Credit Union

You can pay rent in person at an authorized bank or credit union branch for a fee. View a list of bank branches on NYCHA's website.

Learn about NYCHA rent payment options.

Authorized Payment Center

You can pay rent in cash at an authorized payment center.  Make sure to get a receipt when you pay. The cashier must give you one. The payment center will charge a $2.00 processing fee. A list of authorized payment centers is available from the Housing Assistant in your development.

NYCHA residents employed by a City agency who receive bi-weekly or semi-monthly paychecks may qualify to have their rent payments deducted automatically.

Under the program, one half of the amount owed on the monthly rent bill will be deducted from the participant's paycheck each pay period. If a month has three pay periods, no deduction will be made from the third pay period.

Learn about NYCHA rent payment options.

Call 311 or 212-NEW-YORK (212-639-9675) for assistance.

Rent Hardship

NYCHA has simplified its Rent Hardship Policy to make it easier to reduce your rent during the COVID-19 crisis.

If your hours have been cut at work, or if you have lost your job, you can complete an Interim Recertification immediately.

Rent for public housing residents will always be 30 percent of the household income. If you have no income at this time, your rent will be zero.

Learn about NYCHA's COVID-19 rent hardship policy.


You can apply online, by phone, or by mail.


Visit the NYCHA SelfService Portal.

By Phone

You can call NYCHA’s Customer Contact Center (CCC) (select menu option "5" when prompted).

  • Agency: New York City Housing Authority
  • Division: Maintenance Hotline
  • Phone Number: (718) 707-7771
  • Business Hours: 24 hours, 7 days a week
  • Staff is available at all times to handle emergencies and schedule routine maintenance repairs for Mon - Fri: 6:00 AM - midnight. Automated assistance is also available in Mandarin, Russian, and Spanish.

By Mail

Call your Property Management Office to have a paper application mailed to you.

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