You can get help completing a Rent Freeze application. Make sure to gather the required documents before meeting with or contacting an assistor.
If you need more time to submit an application or document or meet any other Rent Freeze program deadline because of a disability or physical or mental impairment, you may be eligible for an extension of time as a reasonable accommodation for such disability.
To learn more, visit the Rent Freeze Program Assistance page.
SCHE and DHE Assistance Centers
Coronavirus (COVID-19) Alert
All assistance centers will be closed for in-person assistance until further notice. Telephone appointments are available.
You can apply for or renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE) at a public outreach enrollment event. Department of Finance (DOF) staff will work with you one-on-one to help you complete an initial or renewal application. No appointment is necessary.
For a list of enrollment events, visit the Department of Finance Public Events page.
Mobile seniors can get help completing SCRIE applications from local senior centers that offer case assistance. Call the senior center to make an appointment.
Use Site Finder to search for a Senior Center. If you get the voicemail system, leave a message with your contact information and you'll get a call back.
Community-Based Organizations (CBOs) that offer case management assistance to seniors can help homebound seniors with SCRIE applications if they can’t go to a center or outreach event or don’t have anyone who can come to their home to help them.
Use Site Finder to search for a Senior CBO. Call before visiting. If you get the voicemail system, leave a message with your contact information and you'll get a call back. Depending on your address and situation, you may be advised to go to a different location.
You can get help with completing your SCRIE Initial Application over the phone with the New York Benefit Center, a nonprofit that helps people sign up for government benefits.
The Benefit Center can also screen you for eligibility.
The Benefit Center does not:
- Mail SCRIE Initial Applications
- Provide assistance after the application has been submitted
- Help current SCRIE tenants
- Help with renewals or renewal applications
- Provide the status of applications or benefits
After the application has been submitted, the Benefit Center can't help you if you have issues or questions about the application or your benefits. If you need help or have questions about SCRIE after you apply, you can get assistance from 311, visit a SCRIE and DRIE Walk-in Center, or contact the Department of Finance online.
Call 311 for assistance by phone.
After completing the initial application with you over the phone, the Benefit Center will mail it to you along with a pre-paid envelope and a letter telling you which documents you have to provide. You will then need to mail the signed application and requested documents back to the Benefit Center in the pre-paid envelope.
Mail the application to:
New York Benefit Center
217 Centre Street
P.O. Box 166
New York, NY 10013