Coronavirus (COVID-19) Alert

Under state law, most evictions for nonpayment of rent can​not take place until January 1, 2021. Tenants may have protections under either or both New York State Law and an order from the federal Centers for Disease Control and Prevention (CDC). The Mayor's Office to Protect Tenants (MOPT) Tenant Help Line is available to answer questions about your tenancy and whether the orders or law may apply to you, and to connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice.

In addition, under a new State law, if you have experienced a financial hardship any time between March 7, 2020 and the date that all COVID-related safety restrictions are lifted in the region, you may not be evicted for failing to pay rent first owed during that period.

Eviction cases filed on or before March 16, 2020 (pre-COVID) may proceed, but if you received an eviction notice before March 16, 2020, your landlord must file a motion and get permission from the court to evict you. If you receive a motion like this, or if you receive a warrant of eviction, HRA’s Office of Civil Justice can provide free legal assistance to help you with your case. You can contact the City’s Tenant Helpline to connect with free legal help.

Eviction cases filed on or after March 17, 2020 are on hold until further notice. Any tenant who receives a petition for a Housing Court eviction case does not need to go to the courthouse to respond in person. If you have received an eviction petition or other Housing Court papers, you can connect with the City’s Tenant Helpline for free legal help.

You cannot be evicted for nonpayment or any other reason unless the court has issued a Warrant of Eviction. Only a Marshal or Sheriff can carry out a warrant and remove tenants from their home. Landlords cannot lock out tenants.

Your landlord can still collect rent as scheduled, and if you can pay your rent, you should continue to do so. If you need help paying rent, go to the Public Assistance or Welfare page.

If you have questions about the eviction moratorium, the COVID financial hardship law, or other legal issues, you can contact the City’s Tenant Helpline. The Mayor's Office to Protect Tenants (MOPT) can help you with questions about your tenancy and connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice. For more information, go to the Coronavirus (COVID-19) and Tenants page.

Need something else?

You can get help if you've received an eviction notice or if you are in an immediate housing crisis.

A Notice of Eviction is a written notice from the Housing Court authorizing the Marshal or Sheriff to perform an eviction.

A "Non-Payment" Notice of Eviction is a case brought by a landlord to Housing Court to collect unpaid rent from the tenant.

A "Holdover" Notice of Eviction is a case brought by a landlord to evict a tenant for reasons other than non-payment of rent.

Get general information about eviction prevention resources.

Coronavirus (COVID-19) Alert

All HomeBase offices are closed until further notice. Programs will contact and support clients remotely over the phone and through video systems. 

Please call your local HomeBase program for more information.

HomeBase is a program for people who are at risk of becoming homeless. If you think that you may become homeless, a HomeBase counselor might find other options for you, instead of homeless shelter.

You must call a HomeBase office in your borough. They are open Monday to Friday, 9 AM to 5 PM.

Learn more about HomeBase.

Coronavirus (COVID-19) Alert

Under state law, most evictions for nonpayment of rent can​not take place until January 1, 2021. Tenants may have protections under either or both New York State Law and an order from the federal Centers for Disease Control and Prevention (CDC). The Mayor's Office to Protect Tenants (MOPT) Tenant Help Line is available to answer questions about your tenancy and whether the orders or law may apply to you, and to connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice.

In addition, under a new State law, if you have experienced a financial hardship any time between March 7, 2020 and the date that all COVID-related safety restrictions are lifted in the region, you may not be evicted for failing to pay rent first owed during that period.

Eviction cases filed on or before March 16, 2020 (pre-COVID) may proceed, but if you received an eviction notice before March 16, 2020, your landlord must file a motion and get permission from the court to evict you. If you receive a motion like this, or if you receive a warrant of eviction, HRA’s Office of Civil Justice can provide free legal assistance to help you with your case. You can contact the City’s Tenant Helpline to connect with free legal help.

Eviction cases filed on or after March 17, 2020 are on hold until further notice. Any tenant who receives a petition for a Housing Court eviction case does not need to go to the courthouse to respond in person. If you have received an eviction petition or other Housing Court papers, you can connect with the City’s Tenant Helpline for free legal help.

You cannot be evicted for nonpayment or any other reason unless the court has issued a Warrant of Eviction. Only a Marshal or Sheriff can carry out a warrant and remove tenants from their home. Landlords cannot lock out tenants.

Your landlord can still collect rent as scheduled, and if you can pay your rent, you should continue to do so. If you need help paying rent, go to the Public Assistance or Welfare page.

If you have questions about the eviction moratorium, the COVID financial hardship law, or other legal issues, you can contact the City’s Tenant Helpline. The Mayor's Office to Protect Tenants (MOPT) can help you with questions about your tenancy and connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice. For more information, go to the Coronavirus (COVID-19) and Tenants page.

If you have received formal Housing Court documents for Non-Payment of Rent, you may receive help to pay rent one time to prevent eviction. Assistance is also available for physically-able seniors age 60 and older.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

If you receive Cash Assistance (also called Public Assistance), you may be eligible for help paying your back rent. To be eligible for Family Homelessness and Eviction Prevention Services (FHEPS), you must:

  • Be receiving Cash Assistance AND
  • Have a child younger than 18 at home, or a child younger than 19 in high school and at home, AND
  • Have a court case because you are being sued for past-due rent.

You should go to your HRA Job Center and see the Homelessness Diversion Unit to discuss your situation.

To learn more about Family Homelessness and Eviction Prevention Services (FHEPS), go to the Family Homelessness and Eviction Prevention Supplement (FHEPS) page.

Seniors 60 and older who are homebound because of mental or physical disabilities can get eviction assistance if they receive a:

  • Notice of Eviction
  • "Holdover" Notice of Eviction or
  • Notice from their landlord requesting either unpaid rent or corrections to the problems related to the apartment

They can also get legal assistance if they received an eviction notice for any reason.

This assistance is for seniors age 60 and older who, because of mental or physical disabilities, are unable to manage their own resources, carry out the activities of daily living, or protect themselves from neglect or hazardous situations without assistance from others, and have no one available who is willing and able to responsibly assist.

Learn about eviction prevention for seniors who are mentally or physically impaired.

Coronavirus (COVID-19) Alert

Due to the Coronavirus pandemic, Adult Protective Services are working remotely. For assistance, please contact Adult Protective Services, Central Intake Unit at (212) 630-1853, Monday to Friday between 9 AM and 5 PM (except holidays).

Should you experience a long wait time or any technical difficulties contacting an agent, please forward an email with your name and contact information to apsrefer@hra.nyc.gov and an intake agent will contact you.

Call 311 for assistance.

Coronavirus (COVID-19) Alert

Under state law, most evictions for nonpayment of rent can​not take place until January 1, 2021. Tenants may have protections under either or both New York State Law and an order from the federal Centers for Disease Control and Prevention (CDC). The Mayor's Office to Protect Tenants (MOPT) Tenant Help Line is available to answer questions about your tenancy and whether the orders or law may apply to you, and to connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice.

In addition, under a new State law, if you have experienced a financial hardship any time between March 7, 2020 and the date that all COVID-related safety restrictions are lifted in the region, you may not be evicted for failing to pay rent first owed during that period.

Eviction cases filed on or before March 16, 2020 (pre-COVID) may proceed, but if you received an eviction notice before March 16, 2020, your landlord must file a motion and get permission from the court to evict you. If you receive a motion like this, or if you receive a warrant of eviction, HRA’s Office of Civil Justice can provide free legal assistance to help you with your case. You can contact the City’s Tenant Helpline to connect with free legal help.

Eviction cases filed on or after March 17, 2020 are on hold until further notice. Any tenant who receives a petition for a Housing Court eviction case does not need to go to the courthouse to respond in person. If you have received an eviction petition or other Housing Court papers, you can connect with the City’s Tenant Helpline for free legal help.

You cannot be evicted for nonpayment or any other reason unless the court has issued a Warrant of Eviction. Only a Marshal or Sheriff can carry out a warrant and remove tenants from their home. Landlords cannot lock out tenants.

Your landlord can still collect rent as scheduled, and if you can pay your rent, you should continue to do so. If you need help paying rent, go to the Public Assistance or Welfare page.

If you have questions about the eviction moratorium, the COVID financial hardship law, or other legal issues, you can contact the City’s Tenant Helpline. The Mayor's Office to Protect Tenants (MOPT) can help you with questions about your tenancy and connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice. For more information, go to the Coronavirus (COVID-19) and Tenants page.

If you have been served a holdover eviction notice, you may qualify for free legal representation in Housing Court or free legal counsel to help you avoid eviction.

Legal services include:

  • Representing you in Housing Court
  • Negotiating with your landlord
  • Finding out whether your rent amount is correct or whether your housing conditions require repair by the landlord
  • Preparing and filing required agency and court papers

By Email

You can send a message to the HRA Office of Civil Justice at civiljustice@hra.nyc.gov for assistance.

In Person

In Housing Court, you can see a legal professional by going to the Human Resources Administration (HRA) Office of Civil Justice in the building, 9 AM to 4 PM, Monday to Friday, except holidays. The HRA Office of Civil Justice is located at these Housing Courts:

Bronx

Bronx County
1118 Grand Concourse, Room 1A

Brooklyn and Staten Island

Kings County
141 Livingston Street, Room 201

Manhattan

New York County
111 Centre Street, Room 854

Queens

Queens County
89-17 Sutphin Boulevard, Room 121

If you are a physically-able senior age 60 and older who has received a Holdover Notice of Eviction or you received a written notice from your landlord demanding unpaid rent or corrections to problems related to the apartment, you can get a referral for legal assistance.

Use Site Finder to search for a Legal Service Provider.