Coronavirus (COVID-19) Alert
Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted. Tenants are also asked to wear masks during any inspection.
Residential Heat and Hot Water Requirements
From October 1 through May 31, the City requires building owners to provide tenants with heat according to the following rules:
- Between 6 AM and 10 PM, if the outside temperature falls below 55 degrees, the inside temperature must be at least 68 degrees Fahrenheit.
- Between 10 PM and 6 AM, the inside temperature must be at least 62 degrees Fahrenheit at all times. There is no outside temperature requirement.
You can make a complaint about a residential building that does not have enough hot water at any time. Hot water must be provided 365 days per year at a constant minimum temperature of 120 degrees Fahrenheit.
Excessive heat complaints are only accepted between June 1 and September 30.
Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company, or board before filing a complaint with HPD.
What You Need
If you are making a heat or hot water complaint for your apartment, you must provide your contact information.
If you are making a building-wide excessive heat complaint, you must provide your contact information.