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  • Agency Charges Collected by the Department of Finance

    Learn about the City and State agency charges, fees, and fines that appear on your property tax bill.

  • Animal Odor

    Report animal odor from a residence.

  • Barbecuing

    Learn about the rules for commercial and residential barbecuing, find a place to barbecue in a park, or report barbecuing where it is not allowed.

  • Bed Bug Complaint

    Report bed bugs.

  • Bees or Wasps Complaint

    Make a complaint about bees or wasps.

  • Blocked Driveway

    Report a vehicle that is blocking your driveway.

  • Building Construction Complaint

    Report building construction work in progress that is unsafe, done without a permit, after hours, or outside approved plans.

  • Cable Complaint

    Report a problem with a cable TV, phone, or internet provider.

  • Carbon Monoxide

    Call 911 to report carbon monoxide emission or poisoning. Learn about carbon monoxide detector requirements.

  • Chained Bike

    Report an unusable (derelict) chained bike or a bike chained to a tree on the street or in a park.

  • Chemical Complaint

    Report chemical odors or chemicals that are abandoned or not stored safely.

  • Chemical Spill

    Report a spill of chemicals or other hazardous material onto a roadway, sidewalk, or indoors.

  • Commercial Vehicle Parked in Residential Driveway

    Report a commercial vehicle parked in a residential driveway or lot.

  • Co-Op or Condo Sponsor Information Complaint

    Report a problem with a co-op or condo sponsor.

  • Curb or Driveway Complaint

    Report a curb that is damaged, painted, or illegally cut for a driveway.

  • Dead Animal on Private Property

    Learn how to dispose of dead pets or wildlife on your property.

  • Dead Animal on Public Property

    Report a dead animal in a public place, including sidewalks, highways, and parks.

  • Dead Tree

    Request the removal of a standing dead or dying tree.

  • Department of Sanitation Signs and Decals

    Request or download Department of Sanitation materials, including decals for recycling and compost bins, brochures, flyers, and signs.

  • Drinking Water

    Report cold or drinking water odor, taste, discoloration, or illness caused by drinking water. Get water quality and building water tank inspection info.

  • Drug Sale

    Report the sale of illegal drugs.

  • Drug Use

    Report illegal drug use.

  • Dry Cleaning Odor

    Report a smell directly outside a dry cleaning business or coming into a nearby residential building or business.

  • Dust Complaint

    Report dust from roadwork, construction, demolition, renovation, or another source.

  • Electric Company Complaint

    Report a problem with an electric company.

  • Electric Space Heater Sale Complaint

    Report electric space heaters sold without required safety features or disclosures.

  • Fallen Tree or Branch

    Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.

  • Gas Company Complaint

    Report a problem with a gas company.

  • Gas Leak

    Call 911 to report a gas leak or any gas-related emergency or dangerous condition.

  • Heating Company Complaint

    Report a problem with a heating company.

  • Home Heating Oil Company Complaint

    Report a home heating oil business that imposes illegal credit terms, issues an improper contract or receipt, or shortchanges the amount of oil dispensed.

  • Home Improvement Contractor Complaint

    Make a complaint about a home improvement contractor working on residential property.

  • Homeowner and Mortgage Relief Scams

    Learn about homeowner and mortgage relief scams.

  • Homeowner Help Desk

    NYC homeowners can get help with issues, including mortgage fraud or scams, lien debt, repairs, and foreclosure.

  • Illegal Dumping

    Report past or chronic dumping on public property.

  • Insurance Complaint

    Make a complaint about a health, car, home, life, or property insurance company.

  • Internet Service or Online Business Complaint

    Report a problem with an online business or online service that wasn't delivered.

  • Lead Paint

    Report lead paint, peeling paint, or lead dust due to construction. The City will send an inspector where applicable.

  • Light from Parking Lot Complaint

    Report bright lights from a parking lot shining into an apartment or building. The City does not accept complaints about bright lights from residences.

  • Locksmith Complaint

    Make a complaint about a person who repairs, installs, services, or inspects locks and similar devices.

  • Mold Complaint

    Report mold in an apartment, loft, commercial, or abandoned building.

  • Mortgage or Loan Company Complaint

    Report a problem with a mortgage or loan company.

  • Neighbor Odor

    The City does not accept complaints about body or cooking odor from a residence.

  • No Water, Low Water Pressure, or Water Temperature Complaint

    Report no water, water pressure, or temperature problems.

  • Noise from Neighbor

    Report a noisy neighbor.

  • Oil Spill

    Report an automotive, heating, or industrial oil spill on a street or in a facility, apartment building, or private home.

  • Pesticide Application Without Notice

    Report someone using a pesticide without warning occupants or neighbors in advance.

  • Phone Complaint

    Report a problem with phone service, billing, or provider.

  • Power Outage

    Report a power outage or blackout to a utility company. File a ConEd claim for food or medicine spoiled during a power outage.

  • Property Deed or Record Fraud

    Report deed fraud or learn how to prevent it.

  • Rat or Mouse Complaint

    Report rats, mice, and conditions that might attract them.

  • Residential Pest Complaint

    Report mice, bed bugs, fleas, flies, or roaches in an apartment or in a public area of a residential building.

  • Satellite Provider Complaint

    Make a complaint about a satellite television provider.

  • Sewage Leak or Odor Indoors

    Report a sewage leak or odor in a residential or commercial building.

  • Sewer Backup

    Property owners can report sewage water coming out of a toilet, sink drain, or bathtub drain.

  • Smoking or Vaping Complaint

    Report illegal tobacco or marijuana smoking or vaping.

  • Taxpayer Advocate

    Get help if you've been unable to resolve a tax or rent freeze issue with the Department of Finance through the normal process.

  • Trash, Recycling, or Compost Disposal Complaint

    Report a building that doesn't follow trash, recycling, or compost disposal rules.

  • Trash, Recycling, or Compost Storage Complaint

    Report trash, recycling, or compost stored incorrectly on private property.

  • Tree Planting

    Learn about the Neighborhood Tree Planting Program. Report a problem with the location or condition of a newly planted tree.

  • Tree Pruning

    Learn about tree pruning, request pruning of a City tree, or become a volunteer Citizen Pruner.

  • Trees and Sidewalks Repair

    Learn about free repair for qualifying City sidewalks that are severely damaged by curbside tree roots.

  • Trespassing

    Report trespassing, which is entering someone's property without permission.

  • Unlicensed Contractor

    Report work done by an unlicensed plumber, electrician, or contractor.

  • Unwanted Ad or Menu

    Report an individual distributing flyers or posting signs on public or private property, including vehicles and construction sites.

  • Vacate Order

    Get information about vacate orders. Report people in a building with a vacate order.

  • Vehicle Stored on Residential Property or Vacant Lot

    Report a vehicle stored on residential property or in a vacant lot.

  • Ventilation or Exhaust System Complaint

    Report inadequate ventilation inside a building or a ventilation or exhaust system that is illegal, installed improperly, or has an odor.

  • Verizon Telephone, Internet, and Cable Service

    Learn about or get help with Verizon telephone, internet, and cable service.

  • Wasting Water

    Report the use of too much water or water waste in any facility.

  • Water Leak in a Building

    Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.

  • Water Meter Complaint

    Report a water meter that is broken, leaking, frozen, missing, or stolen.

  • Zombie Homes Initiative

    Learn about HPD's Zombie Homes Initiative that works to address problems of neglected or deteriorated vacant and abandoned small homes.

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