When you file a Service Request (SR) with NYC311, it is automatically forwarded to the appropriate City Agency for investigation and resolution.

NYC311 sends survey offers when the Agency closes SRs. Survey offers are emailed or texted using the contact information provided in the SR. Anonymous SRs do not receive offers.

Please note that this survey data is used to broadly measure and improve City services, not to address individual SRs.

If you’d like to provide direct or detailed feedback about the way a City Agency handled an SR you filed, use the City Agency or Worker Feedback page.

If the SR you're providing feedback about has been closed but the issue remains unresolved, you should also refile the SR.

You can submit a complaint or compliment about NYC311, including comments about customer service, language accessibility, and your general experience.

You can give feedback about the following NYC311 channels:

• NYC311 Website
• NYC311 Call Center
• NYC311 App
• NYC311 Open Data
• NYC311 Social Media
• NYC311 Text

Send feedback about NYC311.

Please note that the feedback form above is not monitored 24 hours a day, 7days a week.  If this is an emergency, call 911 immediately. 

For non-emergency inquiries or requests, call 311 or 212-NEW-YORK (212-639-9675) to speak with a representative who will be able to assist you. NYC311 is available 24 hours a day, 7 days a week.

If you want the City to address a specific problem at a particular location, search NYC311 Online's Report Problems page for the problem you want to report.

You can also contact us through one of our other channels.