NYC311 can provide you access to non-emergency City services and information about City government programs. NYC311 can help with a broad range of services, including things like homeless person assistance, pothole repair, or help understanding a property tax bill.

Contact us to learn about a City services or to file Service Requests. You can connect with NYC311 24 hours a day, 7 days a week, and 365 days a year.

Learn more about NYC311.

Connect with 311

Online

NYC311 does not currently accept requests by email or instant message.

Mobile App

By Phone

  • Call us at 311 or 212-NEW-YORK (212-639-9675) from outside New York City.
  • Text us at 311-692.
  • Contact us using TTY (teletypewriter) or Text Telephone at 212-504-4115.
  • Contact us using a Video Relay Service (VRS) at 212-NEW-YORK (212-639-9675).

When you call 311, your phone service provider charges the cost of a local call. When you are transferred to another phone number from 311, there is no additional cost.

Language Assistance

NYC311 makes government services accessible to non-English speakers. Our call center can provide assistance in 175 languages when you ask to speak with an interpreter. NYC311 Online is available in over 100 languages.

Across the country, 211 is the number to call for health and human services information and referrals. In New York City, this service is provided through 311.

Learn more about 211.

Long Island 211

If you are trying to reach 211 in Nassau and Suffolk Counties:

    • Agency: Long Island 211
    • Phone Number: (888) 774-7633
    • Business Hours: 24 Hours

    Hudson Valley 211

    If you are trying to reach 211 in any of the following Hudson Valley counties:

    • Dutchess
    • Orange
    • Putnam
    • Rockland
    • Sullivan
    • Ulster
    • Westchester

    • Agency: Hudson Valley 211
    • Phone Number: (800) 899-1479
    • Business Hours: 24 Hours

    Northeast New York 211

    If you are trying to reach 211 in any of the following Northeast New York counties:

    • Albany 
    • Columbia
    • Fulton
    • Greene
    • Hamilton 
    • Montgomery 
    • Rensselaer
    • Saratoga
    • Schenectady
    • Schoharie
    • Warren
    • Washington

    • Agency: Northeast New York 211
    • Phone Number: (888) 366-3211
    • Business Hours: 24 Hours

    The City uses NYC311 Skype to provide greater access to public information about New York City.

    Through Skype, a software application that allows you to make calls over the internet, people from around the world are able to call 311 for free when they add NYC311 as one of their Skype contacts.

    NYC311 Online can provide you with information and access to New York City government services.

    You can submit certain types of Service Requests online. If you provide a valid email address, you will receive an email with your Service Request Number. NYC311 will send your Service Request to the appropriate Agency. The Agency will follow up whether or not you get an email.

    You can check the status of a Service Request on the NYC311 Online homepage, even if you made the request or complaint by phone. You must enter the Service Request number to check the status.

    Languages Supported

    NYC311 Online offers an automated translation tool on the top right-hand side of each page within the site. This tool can translate the site into over 100 languages.

    Technical Question or Problem

    NYC311 cannot provide information about operating systems or network problems such as:

    • Web browser problems
    • General computer problems
    • Graphic image test (CAPTCHA) problems
    • Website outages
    • Data that has not been updated

    You can get non-emergency information by text 24 hours a day, 7 days a week. If you have an SMS-capable mobile device, you can text a question about City services to 311-692 and get an immediate response. You can also file several types of complaints.

    The City does not charge for this service, but your text messaging or data rates may apply.

    For assistance, text HELP to 311-692 or call 311 or 212-NEW-YORK.

    You can text from anywhere in the contiguous United States.

    To cancel service, text STOP to 311-692.

    Cell Phone Carriers

    NYC311 Text supports the following cell phone providers:

    • Alltel
    • ATT
    • Boost Mobile
    • Cellcom
    • Cellular South
    • Cincinnati Bell
    • nTelos
    • Sprint
    • T-Mobile
    • U.S. Cellular
    • Verizon Wireless

    Technical Problem

    If you try to send a text message and get an error message, contact your wireless carrier for assistance.

    NYC311 Accounts are now available on the NYC311 Online homepage. When you sign up for a NYC311 Account, you will be able to create a profile where you can choose your preferred language, customize how you receive Service Request updates, and update your contact information. The Service Requests you create using your NYC311 Account are saved to a list for easy reference.

    NYC311 is committed to maintaining confidentiality. Read the NYC311 Privacy Policy.

    How to Create an Account

    You can create an account by selecting the Sign Up button on the right side of the homepage. On the sign-up page:

    • Enter your email address and click the "Send verification code" button.
    • Check your email to get the Verification Code.
    • Enter the code in the appropriate field and click the "Verify code" button.
    • Fill out the remaining fields, and then click Create.

    Technical Problems

    If you have a technical issue with your NYC311 Account, email support@311.nyc.gov for assistance.

    Other 311 call centers can request information about New York City 311 by writing to:

    NYC DOITT
    DoITT Mailroom
    Attention: 311 Service Request Mailbox
    15 Metro Tech Center, 18th Floor Mailroom
    Brooklyn, NY 11201