Across the country, 211 is the number to call for health and human services information and referrals. In New York City, this service is provided through 311.

You can get local 211 numbers for all other New York State counties. If you live outside New York State, you can search online for your local 211.

Learn more about 211.

New York State 211

Long Island

If you are trying to reach 211 in Nassau and Suffolk Counties:

NYC311 Online can provide you with information and access to New York City government services.

You can submit certain types of service requests online. If you provide a valid email address, you will receive an email with your service request number. NYC311 will send your service request to the appropriate agency. The agency will follow up whether or not you get an email.

You can check the status of a service request on the NYC311 Online homepage, even if you made the request or complaint by phone. You must enter the service request number to check the status.

Languages Supported

NYC311 Online offers an automated translation tool on the top right-hand side of each page within the site. This tool can translate the site into over 100 languages.

Technical Question or Problem

NYC311 cannot provide information about operating systems or network problems such as:

• Web browser problems
• General computer problems
• Graphic image test (CAPTCHA) problems
• Website outages
• Data that has not been updated

You can get non-emergency information by text 24 hours a day, 7 days a week. If you have an SMS-capable mobile device, you can text a question about City services to 311-692 and get an immediate response. You can also file several types of complaints.

The City does not charge for this service, but your text messaging or data rates may apply.

For assistance, text 311-692. You can text from anywhere in the United States. NYC311 Text supports all cell phone providers.

To cancel service, text STOP to 311-692.

Technical Problem

If you try to send a text message and get an error message, contact your cell phone provider for assistance.

NYC311 Accounts are now available on the NYC311 Online homepage.

When you sign up for a NYC311 Account, you will be able to create a profile where you can choose your preferred language, customize how you receive service request updates, and update your contact information. The service requests you create using your NYC311 Account are saved to a list for easy reference.

NYC311 is committed to maintaining confidentiality. Read the NYC311 Privacy Policy.

How to Create an Account

You can create an account by selecting the Sign Up button on the right side of the homepage. On the sign-up page:

• Enter your email address and click the "Send verification code" button.
• Check your email to get the Verification Code.
• Enter the code in the appropriate field and click the "Verify code" button.
• Fill out the remaining fields, and then click Create.

Technical Problems

Other call centers can request information about NYC311.

Requests must be sent by mail to:

Office of Technology and Innovation
OTI Mailroom
Attention: NYC311 Service Request Mailbox
15 Metro Tech Center, 18th Floor Mailroom
Brooklyn, NY 11201

Your privacy is important to us. 

NYC311 only collects identifying information needed to work on your service request. This can include your name, address, phone number, and other identifying information, although some requests may be filed anonymously. We do not collect any information for commercial or marketing purposes. 

NYC311 only shares identifying information with City agencies, City workers, and vendors handling your request. We do not share identifying information with third parties unless required by law.

The NYC311 Privacy Policy details how we handle identifying information. Read it here.