NYC311 Accounts are now available on the NYC311 Online homepage.
When you sign up for a NYC311 Account, you will be able to create a profile where you can choose your preferred language, customize how you receive service request updates, and update your contact information. The service requests you create using your NYC311 Account are saved to a list for easy reference.
NYC311 is committed to maintaining confidentiality. Read the NYC311 Privacy Policy.
How to Create an Account
You can create an account by selecting the Sign Up button on the right side of the homepage. On the sign-up page:
- Enter your email address and click the "Send verification code" button.
- Check your email to get the Verification Code.
- Enter the code in the appropriate field and click the "Verify code" button.
- Fill out the remaining fields, and then click Create.
Technical Problems
If you experience any technical issues with your NYC311 Online Account, please let us know by filling out the NYC311 Feedback Form, and we’ll get back to you in a few days.
Please note that this form should not be used to file service requests or ask questions that aren’t related to accounts. You can get immediate assistance by phone.