You can get non-emergency information by text 24 hours a day, 7 days a week. If you have an SMS-capable mobile device, you can text a question about City services to 311-692 and get an immediate response. You can also file several types of complaints.
The City does not charge for this service, but your text messaging or data rates may apply.
For assistance, text HELP to 311-692 or call 311 or 212-NEW-YORK.
You can text from anywhere in the contiguous United States.
To cancel service, text STOP to 311-692.
Cell Phone Carriers
NYC311 Text supports the following cell phone providers:
- Boost Mobile
- Cellular South
- Cincinnati Bell
- U.S. Cellular
- Verizon Wireless
If you try to send a text message and get an error message, contact your wireless carrier for assistance.