Coronavirus (COVID-19) Alert

Computer-Based Testing and Application Centers (CTACs) are open for civil service testing, except for the Bronx location.

CTACs are open for in-person assistance by appointment only. You can make a customer service appointment using the Online Application System (OASys).

Face coverings are required for entry.

Need something else?

You can find general career information through NYC Jobs, the City's official government jobs website. You can also learn about and apply for open jobs and civil service exams across City agencies. Most positions in New York City government are filled through civil service exams.

You can learn more about civil service exams and upcoming tests, including:

  • Exam Results (including MTA Transit exams)
  • Which exams are open for filing
  • How to order exam applications by automated phone system
  • How to get duplicate notices of exam results
  • What to do about missed interviews
  • How to become a test proctor

You can apply online for certain civil service exams. You can pay the exam fee by credit card or bank card. 

The CityStore does not sell Civil Service test study guides. You may check your local bookstore for materials.


Visit NYC Jobs.

View the monthly DCAS civil service exam schedule.

Learn more about taking civil service exams.

By Phone

  • Agency: Department of Citywide Administrative Services
  • Division: Human Capital Civil Service IVR System
  • Phone Number: (212) 669-1357
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Staff is available through the automated phone system during business hours. If you don't get through or experience technical issues, try again later.

To report a problem with the Online Application System (OASys), email the Department of Citywide Administrative Services at

Depending on the exam, you may be able to change the date, time, or location of your test. You can reschedule an exam through your Online Application System (OASys) account.

Log into OASys.

Get Help

You can contact the OASys Helpdesk if you need help with rescheduling your exam.

Call 311 for assistance.

The City offers military veterans a waiver of the fee required to take a civil service test. Instructions are available online.

Applicants can request a waiver at the time of submitting an exam application either online or by mail, and then mail in documentation supporting their request. 

Learn how to get a fee waiver for a civil service exam on the OASys FAQ page.

The Civil Service IVR system only provides Transit Exam Results for candidates who passed the exam and are on the eligible list.

If a candidate did not pass the exam, no information will be available from DCAS.  

You can get additional information from the MTA about exam results or other exams open for filing.


Visit the Metropolitan Transportation Authority (MTA) website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: NYC Transit Employment Services' Customer Service Call Center
  • Phone Number: (718) 566-5627
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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