Using Your SNAP Benefits
Your SNAP benefits are available for you to use while they are on your EBT card. SNAP benefits carry over from month to month with one exception. If you haven't used your SNAP benefits for 274 consecutive days, any remaining SNAP benefits will be removed from your EBT card. If this happens, your SNAP benefits cannot be reissued.
SNAP Periodic Report
If you receive a SNAP Periodic Report, you must submit your Periodic Report or your benefits will stop and your case will close. You can also use the Periodic Report to tell HRA if your address has changed.
You can submit your Periodic Report:
Online
Use the ACCESS HRA website or the ACCESS HRA Mobile App.
By Mail
SNAP
P.O. Box 29008
Brooklyn, NY 11202
In Person
You can visit any SNAP Walk-in Customer Service center. Find a SNAP Walk-in Customer Service Center near you.
Reporting Changes on a Current SNAP Case
If you receive SNAP benefits and have lost your job or had a change in your income, please submit a Case Change request using the ACCESS HRA website. You do not need to submit a new application or visit an office. You will need to submit documents to prove the change you report, which you can do using the Document Upload feature on the ACCESS HRA Mobile App.
If, however, you are due to recertify your SNAP benefits in the next 75 days, you must report the change as part of your recertification. You will be prevented from submitting a Case Change on the ACCESS HRA website during this period.
Learn about the documents you can use and the ways to submit them.
Keep Your Information Up-to-Date
It's very important that HRA has your current contact information. The quickest way to view your case information and update or correct it is by using the ACCESS HRA website or mobile app.
You can also submit updates:
Online
Use the ACCESS HRA website or the ACCESS HRA Mobile App.
By Fax
(917) 639-2544
By Mail
SNAP
P.O. Box 29008
Brooklyn, NY 11202
In Person
You can visit any SNAP Walk-in Customer Service center. Find a SNAP Walk-in Customer Service Center near you.