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SNAP Recertification

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To keep getting SNAP benefits, you must recertify to confirm you’re still eligible. Usually, you must recertify once a year. You’ll receive a notice in the mail or an alert on ACCESS HRA when it’s time to recertify. 

It’s important to recertify as early as possible so you don’t miss a SNAP payment. You can recertify as early as 60 days before the end of your current recertification period.

Recertify for SNAP on ACCESS HRA.

Steps to Recertify

  1. Fill out a recertification form. Answer questions about your household, income, and expenses. The fastest, easiest way is on the ACCESS HRA website.
  2. Complete an interview by phone or in person. No appointment is needed. A SNAP eligibility worker will review your form with you to ensure that it’s ready for processing. They will also help you figure out which documents you need to provide.
  3. Submit required documents. You’ll find out during your interview which ones you need.
  4. Wait for a decision. This can take up to 30 days. You can check status on ACCESS HRA.

Ready to recertify? The first step is to submit a recertification form.

  • The fastest way to recertify is online using ACCESS HRA.
  • Recertification forms are available in many languages.
  • A simplified form is available if no one in the household has earned income and all adults have a disability or are age 60 and older. 

Online

Recertify for SNAP on ACCESS HRA.

After you submit the recertification, upload your required documents using the ACCESS HRA Mobile App.

In Person

Go to any SNAP center.

By Mail or Fax

If you prefer to fill out a paper form, you can get it in three ways:

  1. Download and print a recertification form.
  2. Pick up a recertification form at any SNAP center.
  3. Request a recertification form by phone.

  • Agency: Human Resources Administration
  • Division: DSS OneNumber
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

Mail Your Recertification

Mail the completed recertification form and copies of required documents to:

Supplemental Nutrition Assistance Program
P.O. Box 29008
Brooklyn, NY 11202

Fax Your Recertification

Fax your completed recertification form and required documents to (917) 639-1111.

If you’ve already sent your form, fax the required documents to (917) 639-2544.

After you submit your recertification, you must have an eligibility interview. You can do this by phone or at a SNAP center.

SNAP interviews take about 30 minutes. During the interview, a SNAP eligibility worker will review your recertification with you to ensure that it’s complete, correct, and ready for processing. They will also help you figure out which documents you need to provide.

No appointment is necessary. When you’re ready, just call or visit a SNAP center to have the interview.

By Phone

The fastest way to get your benefits is to call for your interview. Get tips for calling HRA.

  • Agency: Human Resources Administration
  • Division: Supplemental Nutrition Assistance Program (SNAP) Interview Phone Line
  • Phone Number: (718) 762-7669
  • Business Hours: Monday - Friday: 8:30 AM - 5 PM
  • Staff is available during business hours (except on City holidays). You can get help in most languages.

In Person

Go to any SNAP center and tell them you need an in-person interview.

To complete your recertification, you need to submit proof that you’re eligible for SNAP. The easiest way is to take photos of your documents and upload files using the ACCESS HRA Mobile App.

You can do this at any time, but it’s best to wait until after your eligibility interview with HRA. Sometimes, HRA can check your information without needing documents. Your interviewer will help you figure out which documents you need to submit.

Eligibility FactorDocument Examples
Identity
  • Driver license
  • Photo ID
Address
  • Lease
  • Utility bill
  • Rent receipt
  • Mortgage statement
Social Security
  • Social Security numbers for all applicants
  • Proof of application for a Social Security number
Income
  • Pay stubs
  • Employer wage statement
  • Government benefit letters
Expenses
  • Utility bills
  • Rent and mortgage
  • Child care or child support payments
  • Out-of-pocket medical expenses, if you're 60 or older or get federal disability benefits

Download a full list of required documents.

After your interview is finished and you’ve submitted your documents, HRA will start to process your recertification. It can take up to 30 days for HRA to review it and make a decision.

Getting a Decision

If your recertification is approved, HRA will mail you a letter to tell you. If you signed up for notifications, you will also get an email and text message.

If your recertification is rejected, HRA will mail you a letter to tell you why. You can reapply at any time. If your recertification wasn’t approved because you’re ineligible and your situation hasn’t changed, look into other food help programs.

If you think HRA’s decision was wrong, you can:

Check Status

You can track your recertification and get notifications through the ACCESS HRA website or the ACCESS HRA mobile app.

If you can’t use ACCESS HRA, you can call for status. 

Please note:

  • Processing only starts after you finish your interview and send all documents.
  • It can take up to 30 days to process your case.

If it’s been less than 30 days since you recertified, HRA’s phone line won’t have more information than you see on ACCESS HRA.

  • Agency: Human Resources Administration
  • Division: DSS OneNumber
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

Help with Your EBT Card

For EBT card services, go to the EBT Card Assistance page.

Help to Recertify

Hunger Free NYC

The Hunger Free NYC Benefits Access Call Center (BACC) can screen you for eligibility for SNAP and other benefits like Cash Assistance. They can also help you file a recertification.

  • Agency: Human Resources Administration
  • Division: Hunger Free NYC Benefits Access Call Center
  • Phone Number: (646) 355-1475
  • Business Hours: Monday - Friday: 9 AM - 5 PM

SNAP Centers

SNAP centers offer walk-in customer service. All centers are accessible to people who use wheelchairs.

Find a SNAP center near you.

Community Organizations

Community Based Organizations (CBOs) can help you complete SNAP recertifications and screen you for eligibility. Some locations can also help you submit your documents electronically.

Find a Community Based Organization.

People with Disabilities

If you have a disability, medical condition, or mental health condition that makes it hard for you to recertify for SNAP benefits, you can request a reasonable accommodation.

Learn more on the Access City Agencies as a Person with a Disability page.

Case-Specific Questions

Online

You can track recertifications, get case details, and learn about next steps you need to take through the ACCESS HRA website or the ACCESS HRA Mobile App.

By Phone

  • Agency: Human Resources Administration
  • Division: DSS OneNumber
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

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