SNAP Complaint

You can make a complaint to the Human Resources Administration (HRA) about the Supplemental Nutrition Assistance Program (SNAP), including:

Delays
Expired SNAP benefits
Staff behavior at a SNAP center
How your case is handled
Stores that set a minimum purchase amount to use SNAP benefits

You can make a complaint to the United States Department of Agriculture (USDA) if a retailer refuses to let you use your SNAP benefits to pay for an eligible purchase.

You can make a complaint to HRA online, by phone, or in person.

Online

Fill out a complaint form online.

By Phone

Agency: Human Resources Administration
Division: DSS OneNumber
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

In Person

Visit any SNAP Center.

You can make a complaint to the USDA online or by mail. Your report must include the name and location of the retailer.

You can use SNAP benefits to buy most food items. Learn more about eligible SNAP purchases.

You cannot use SNAP to buy:

Alcoholic beverages or tobacco products
Pet supplies
Cleaning products, paper products, toiletries, or cooking utensils
Items for food preservation, freezer containers, or food wrapping paper
Medicine, vitamins, or minerals

Online

Report a retailer refusing an eligible SNAP purchase.

By Mail

Department of Agriculture
Office of Inspector General
P.O. Box 23399
Washington, DC 20026-3399

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Make a Complaint to HRA

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