Income Savings Plan (ISP)

The DHS Income Savings Plan (ISP) Program was created to help homeless clients build savings, transition out of shelters, and achieve self-sufficiency. Individuals who lived in a Department of Homeless Services shelter may have been required to participate in this program.

This program has ended.

Where you submit the request to reclaim the funds depends on how the funds were deposited.

If you deposited funds directly with a shelter through their ISP, please contact that shelter directly to reclaim the funds.

If you don’t remember the name or address of the shelter, you can request this information by email or by phone.

By Email

Send an email to RecordsAccess@dhs.nyc.gov. Attach a completed DHS Record Release Authorization Form to your email. If you need to submit other supporting documents, include them in your email.

Learn more and download the DHS Record Release Authorization Form on the DHS website.

By Phone

Agency: Department of Homeless Services
Division: Office of the Ombudsman
Phone Number: (800) 994-6494
Business Hours: Monday - Friday: 9 AM - 5 PM
Staff is available through the automated phone system during business hours.

If you deposited the funds by mailing a check or money order to a DHS/DSS ISP, savings that were not claimed by program participants were transferred to the NYS Office of Unclaimed Funds.

If you meet the following criteria, you can submit a claim to request your savings:

You were enrolled in the program
You have exited the shelter
Have not yet claimed your savings
Did not receive a refund from DHS

Learn more on the NYS Office of Unclaimed Funds website.

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Knowledge Article

IP Address

Income Savings Plan (ISP)

Reclaim Funds Deposited to a Shelter ISP

Reclaim Funds Deposited to a DHS ISP

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