The New York State Office of Temporary and Disability Assistance (OTDA) helps low-income households pay for water and sewer services. The Low-Income Household Water Assistance Program (LIHWAP) can assist households with their past due bills.  

Customers receiving LIHWAP benefits may be eligible for a maximum of $2,500 per water or sewer provider, or $5,000 if water and sewer services are combined.

Benefits provided will be based on:

  • Income
  • Household Size
  • Amount owned to your water or sewer provider

Applications are no longer being accepted.

If you have a pending application, you can upload documents online.

Upload documents for your LIHWAP application.

  • Agency: New York State Office of Temporary and Disability Assistance
  • Division: LIHWAP Helpline
  • Phone Number: (800) 342-3334
  • Business Hours: Monday - Friday: 9 AM - 4:45 PM

You can contact the NYC Department of Environmental Protection (DEP) to check the status of your water and sewer bill.

  • Agency: Department of Environmental Protection
  • Division: Bureau of Customer Services Water Meter Services and Billing
  • Phone Number: (718) 595-7000
  • Business Hours: Monday: 8 AM - 7 PM; Tuesday - Friday: 8 AM - 6 PM; Saturday: 9 AM - 12 PM

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