Your household may be eligible for benefits if:

• You are a U.S. Citizen, U.S. National, or qualified alien
• Your household meets the monthly income guidelines
• Your water, sewer, or combined water and sewer account is 20 days past due 
• You have a water lien that is levied on your local property taxes
• You are facing termination or disconnection for unpaid bills

Or you receive one of the following benefits:

• Home Energy Assistance Program (HEAP) benefits: 
• Supplemental Nutrition Assistance Program (SNAP) benefits
• Cash Assistance / Public Assistance
• Code A Supplemental Security Income (SSI Living)

Eligible Monthly Household Income

You can submit your application online through the OTDA website, by mail, or by fax.

You must include the following documentation with your application:

• Proof of identity for the primary applicant
• A valid Social Security Number for the primary applicant
• Proof of residence
• A water, sewer, or combined water and sewer bill listing your permanent and primary residence
• Documentation of income for the primary applicant

Online

Apply for LIHWAP.

By Mail

Mail your application and documents to:

NYS LIHWAP
PO Box 1789
Albany, NY 12201

By Fax

Fax your application and documents to 518-486-1259

By phone

You can contact the NYC Department of Environmental Protection (DEP) to check the status of your water and sewer bill.