You can contact the Office of Vital Records for help with:
- Ordering a certificate
- Status of an order if processing time has passed
- Scheduling an appointment
- Refunds
By Email
Email correctionsunit2@health.nyc.gov.
Include:
- The reason for the email
- How you ordered (mail or in person)
- Date you ordered
Online
Chat online with an operator Monday through Friday, 8:30 AM to 5:30 PM.
In Person
Appointments are required.
Schedule an appointment.
Visit:
Office of Vital Records
125 Worth Street
New York, NY 10013 (use the entrance on Lafayette Street)
By Phone
Emergency Record Requests
You can get help if you are unable to schedule an appointment and have an emergency request.
The request must be related to travel, health care coverage, government services, military, housing, or employment. If you do not have a documented emergency, you must make your request in person (by appointment) or by mail following the normal process.
Send an email to correctionsunit2@health.nyc.gov. Include a clear copy of your unexpired ID and documents showing you have an emergency. Examples include a paid plane ticket, a letter from an employer with a job start date, or a letter from a government agency with an appointment date.
If you don't have internet access or are having difficulty sending your documents by email, you can get help by phone.