The Department of Environmental Protection’s (DEP) limited, one-time Amnesty Program runs from January 30, 2023 through April 30, 2023. It provides reduced or forgiven interest to qualified customers with past-due water and sewer bill balances who make a payment before the program end date. 

Property owners may receive amnesty for every property with a qualifying past-due balance. Separate payments must be made for each account. 

You can go to DEP’s website and use their Amnesty Look Up Tool to confirm your eligibility, view your options, and make a payment before the program end date.

DEP Amnesty Program Look Up Tool

Additional information is available online, by email, by phone, and in person.

Online

Learn more about the DEP Amnesty Program.

By Email

Send an email to amnesty@dep.nyc.gov.

By Phone

• Agency: Department of Environmental Protection
• Division: Bureau of Customer Services Water Meter Services and Billing
• Phone Number: (718) 595-7000
• Business Hours: Monday - Friday: 8 AM - 7 PM; Saturday: 9 AM - 2 PM

In Person

DEP Borough Offices

Department of Environmental Protection (DEP) Borough Offices are open Monday - Friday, from 9 AM to 5 PM.

DEP recommends scheduling an appointment. Walk-in customers are welcome.

Bronx 
1932 Arthur Avenue, 6th Floor
(Between East 176th Street and East Tremont Avenue)

• Agency: Department of Environmental Protection
• Division: Bronx Borough Customer Services
• Phone Number: (718) 466-8481
• Business Hours: Monday - Friday: 9 AM - 5 PM

Brooklyn
250 Livingston Street, 8th Floor
(Between Elm Place and Bond Street)

• Agency: Department of Environmental Protection
• Division: Brooklyn Borough Customer Services
• Phone Number: (718) 923-2629
• Business Hours: Monday - Friday: 9 AM - 5 PM

Manhattan 

55 West 125 Street, 9th Floor
(Between Lenox Avenue (aka Malcolm X. Boulevard) and 5th Avenue)

• Agency: Department of Environmental Protection
• Division: Manhattan Borough Customer Services
• Phone Number: (212) 643-2201
• Business Hours: Monday - Friday: 9 AM - 5 PM

Queens
96-05 Horace Harding Expressway, 1st Floor
(Between Junction Boulevard and Pedestrian Overpass)

• Agency: Department of Environmental Protection
• Division: Queens Borough Customer Services
• Phone Number: (718) 595-3258
• Business Hours: Monday - Friday: 9 AM - 5 PM

Staten Island
60 Bay Street, 6th Floor
(Between Slosson Terrace and Bend)

• Agency: Department of Environmental Protection
• Division: Staten Island Borough Customer Services
• Phone Number: (718) 876-6802
• Business Hours: Monday - Friday: 9 AM - 5 PM