Need something else?

  • Affordable Connectivity Program for information about a federal program that helps low-income households pay for broadband service and internet-connected devices

NYC’s Office of Technology and Innovation officially launched Big Apple Connect in September 2022 to ensure that NYCHA residents have access to free, fast, reliable, and safe internet.

NYCHA residents without existing home internet can sign up for Big Apple Connect with either Optimum or Spectrum (service provider will depend on where you live). Existing Optimum and Spectrum customers will have their bills reduced to as low as $0, as monthly internet and basic cable TV charges are eliminated.  

NYCHA residents in eligible developments can receive the following for free:

  • Internet connections with download speeds of up to 300 Mbps
  • Wireless router
  • Modem
  • Basic cable TV
  • Cable box and remote control

Residents of select NYCHA developments are eligible to enroll in Big Apple Connect. More developments will be added throughout 2023.

More information, including the full list of eligible NYCHA developments, is available online. You can also get assistance by phone.


By Phone

If you live in an eligible NYCHA development, you must contact the service provider that covers your development.

  • Agency: Optimum
  • Phone Number: (866) 580-1410
  • Business Hours: Monday - Saturday: 10 AM - 7 PM

  • Agency: Spectrum
  • Phone Number: (866) 960-1754
  • Business Hours: 24 hours, 7 days a week

With the majority of NYCHA residents now receiving free internet service through Big Apple Connect, the additional internet service provided through the tablet program for older adults living in NYCHA has ended. 

All program users will be able to keep their tablets.

Residents living in Big Apple Connect-eligible developments will be able to connect their tablets to the internet through their current at-home internet service provided by either Spectrum or Optimum. 

While most residents at NYCHA developments qualify for free internet through the Big Apple Connect program, those who do not are encouraged to apply for the federal Affordable Connectivity Program (ACP). ACP provides a $30 monthly discount toward internet service.

If you have any questions, send an email to with your name, address and phone number.

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