You can create a MyCity account by creating:

• An NYC.ID, or
• By using an email or userID that you already have with an application, such as Google or Microsoft. 
  • Using an existing ID or userID other than NYC.ID is called using a "third-party application."

NYC.ID Login

Follow these steps to create a MyCity account and log-in with NYC.ID:

1. Go to the MyCity homepage.
2. Click the Login Or Create an Account link in the top right menu.
3. Click the Create Account link under the login fields.
4. Fill in the NYC.ID account creation form and then click Create Account.
5. If you created an account using your email, check your inbox for the automated email to validate your email address.

Third-Party Login

Follow these steps to create a MyCity account using a third-party login:

1. Go to the MyCity homepage.
2. Click the Login Or Create an Account link in the top right menu.
3. Locate and click your preferred third-party application and select the account you want to use to access your MyCity account in the future.
4. Follow the prompts provided by your selected third-party application to activate your MyCity account.

Once you have logged in, complete the profile to set up your account:

1. Fill out the form with your personal information.
2. Check the box under Terms to indicate your consent to the Terms of Use and Privacy Policy.
3. Click the Create Account button at the bottom of the page.

MyCity has launched an AI chatbot that focuses on business services. 

With this new tool, you can quickly find information on many of the City's business services and converse with the City’s first artificial intelligence-driven chatbot.

Always double-check the chatbot’s information using the provided links or by visiting MyCity Business. Do not use its responses as legal or professional advice or provide sensitive information to the Chatbot.

Visit chat.nyc.gov to use the MyCity Chatbot.

The MyCity website and AI Chatbot works best when using a desktop computer, laptop computer, or mobile device with internet access.

You can contact the MyCity Support Team online if you need technical assistance with the MyCity website or AI Chatbot.

Online

Contact the MyCity Support Team.

By Phone

You can provide general feedback about the MyCity website or AI Chatbot to the Office of Technology and Innovation (OTI).

Please note that the form is not for MyCity technical assistance.

Online

Submit general feedback about the:

• MyCity website
• MyCity AI Chatbot

By Phone