Reticketing is a service provided to individuals who are new arrivals to the United States and are seeking asylum. This service helps arrange further travel outside of NYC from:

• All Humanitarian Emergency Response and Relief Centers (HERRCs)
• All Respite Centers
• The Arrival Center at the Roosevelt Hotel

If you have just arrived in NYC and need reticketing services, you should first visit the Arrival Center at the Roosevelt Hotel, located at 45 East 45th Street in Manhattan. At the Arrival Center, you will undergo an intake process in your preferred language, during which you can express your desire to be reticketed. Eligibility will be confirmed by staff. 

You should be prepared to provide:

• All personal identification documents
• Necessary details about your arrival
• Any confirmation or documentation of prior HERRC, Respite Center, or other shelter placement

Some travel options require government-issued photo identification. Staff at the Reticketing Centers will guide you through the travel options available based on your documentation.

The Reticketing Center is located at:

St. Brigid
185 East 7th Street
New York, NY 10009
Open 7 days a week from 9 AM to 7 PM

Appointments are not required. However, please note that the Reticketing Center is designated for guests who have been discharged from the NYC asylum seeker shelter system.

You can donate cash to the United Way of New York City relief organization to help support the needs of asylum seekers entering New York City. 

You can also get information on where to donate:

• New clothing
• Toiletries
• Hygiene items

Find a drop off location or submit a donation through the United Way of New York City's website.

NYC Service is coordinating volunteer efforts with city agency and community partners to help support asylum seekers. 

Individuals, community-based organizations, businesses, and other groups can get more information online about how to help.

Learn about volunteer opportunities to help support asylum seekers.

The Asylum Application Help Centers help thousands of asylum seekers currently in New York City apply for asylum, bringing them one step closer to work authorization. The City is looking to build a team of bilingual New Yorkers to assist in this effort.

You can apply online through "On Call Counsel" if you are interested in a temporary assignment as an Asylum Application Assistant or Supervising Attorney. Proficiency in Spanish is strongly preferred.

Asylum Application Assistant applicants must have:

• Experience in completing and complying with government forms and procedures
• A willingness to undergo training about immigration procedures
• A willingness to work in person and on site at the Center for five 8-hour shifts per week (except holidays) through a projected completion date of August 4 (subject to change)

Each Asylum Application Assistant will be trained on how to assist, handle approximately 2-3 appointments per day and will be supervised and supported by an onsite Supervising Attorney.

Supervising Attorney applicants must be:

• Admitted to practice in good standing in any U.S. jurisdiction
• Clear of any attorney disciplinary charges sustained in the past 10 years in any jurisdiction in which they were licensed
• At least 2 years of full-time experience practicing immigration law, including asylum and other humanitarian immigration benefits
• Willingness to work in person and on site at the NYC Navigation Center for the duration of the project, which is anticipated to be through August 4 (subject to change)

More information, including specific tasks, pay rates, and shifts, is available online along with the application.

Learn more and apply for a temporary assignment with On Call Counsel.