Reticketing is a service provided to individuals who are new arrivals to the United States and are seeking asylum. This service helps arrange further travel outside of NYC from:
- All Humanitarian Emergency Response and Relief Centers (HERRCs)
- All Respite Centers
- The Arrival Center at the Roosevelt Hotel
If you have just arrived in NYC and need reticketing services, you should first visit the Arrival Center at the Roosevelt Hotel, located at 45 East 45th Street in Manhattan. At the Arrival Center, you will undergo an intake process in your preferred language, during which you can express your desire to be reticketed. Eligibility will be confirmed by staff.
You should be prepared to provide:
- All personal identification documents
- Necessary details about your arrival
- Any confirmation or documentation of prior HERRC, Respite Center, or other shelter placement
Some travel options require government-issued photo identification. Staff at the Reticketing Centers will guide you through the travel options available based on your documentation.
The Reticketing Center is located at:
185 East 7th Street
New York, NY 10009
Open 7 days a week from 9 AM to 7 PM
Appointments are not required. However, please note that the Reticketing Center is designated for guests who have been discharged from the NYC asylum seeker shelter system.
