Need something else?

  • Buses and Subways to report inaccurate information on bus arrival signs or any other issues with an MTA bus

Real-Time Passenger Information (RTPI) electronic signs display the number of minutes until the next bus arrives at a bus stop. The signs also include a button to allow riders to hear the real-time bus arrival information.

Digital sign attached to a MTA bus pole with bus countdown timers and a digital WalkNYC map sign with bus countdown timers.

You can report a Real-Time Passenger Information (RTPI) bus sign in need of repair.

Conditions include:

  • Poles that are bent, loose, or leaning
  • Displays not working
  • Display panels open, dangling, or fallen
  • Audio announcements too low, too loud, or not working
  • Graffiti

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

You can request a new Real-Time Passenger Information sign placed on a bus stop sign pole.

The Department of Transportation (DOT) works with the Metropolitan Transit Authority (MTA) and local elected officials to determine where to install RTPI bus signs.


Request an RTPI bus stop sign pole.

By Mail

Mail your request to:

Department of Transportation Commissioner
55 Water Street, 9th Floor
New York, NY 10041

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