Electronic Bus Arrival Sign

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Electronic bus arrival signs provide Real-Time Passenger Information (RTPI) at bus stops by displaying the number of minutes until the next bus arrives.

The information is available on poles and neighborhood area maps. The signs also include an accessible button that allows riders to hear the real-time bus information.

The poles are maintained by the NYC Department of Transportation’s (DOT) electrical contractors. The neighborhood area maps are maintained by NYC DOT’s electrical contractors as well as NYC DOT’s WalkNYC Program.

You can report an electronic Real-Time Passenger Information (RTPI) bus arrival sign on a pole in need of repair.

Conditions include:

Poles that are bent, loose, or leaning
Electronic number displays have no power
Display panels are open, dangling, or fallen
Audio announcements are too low, too loud, or not working
Graffiti

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

You can request the installation of a new Real-Time Passenger Information (RTPI) bus arrival sign at an existing bus stop.

The NYC DOT works with the Metropolitan Transit Authority (MTA) and local elected officials to determine where to install electronic RTPI bus signs.

Online

Request an RTPI bus stop sign.

By Mail

Mail your request to:

Department of Transportation
55 Water Street, 9th Floor
New York, NY 10041

Electronic Bus Arrival Sign

Electronic Sign on a Pole Complaint

Electronic RTPI Bus Arrival Sign Request

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