City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants.
Consumers
- Apps must tell consumers that they collect their data and may share it with restaurants unless consumers opt out.
- Apps must allow consumers to opt out of having their data shared with a restaurant.
- Apps must tell consumers how much delivery workers get paid from a tip, in what form, and when.
Learn more about consumer rights.
Delivery Workers
Third-party food delivery apps must:
- Tell delivery workers how much each customer tipped for each delivery
- Tell delivery workers their total pay and tips for the previous day
Third-party food and grocery delivery apps must:
- Pay delivery workers at least $21.44 per hour (not including tips) for time spent preparing and/or making deliveries
- Give delivery workers more control over their deliveries, including setting limits on how far workers will go between their pickup and drop-off location and which bridges or tunnels they will use
All delivery apps (apps that take customer orders directly for delivery) must:
- Tell delivery workers route details before they accept a delivery
- Pay delivery workers at least once a week
- Give delivery workers a free insulated food delivery bag after 6 deliveries
All delivery workers have a right to use a business’ bathroom when they pick up orders.
Learn more about worker rights.
Restaurants
- Apps must have a written agreement with a restaurant to list it on the app.
- Apps that list or link to a phone number for a restaurant must include the restaurant’s direct phone number.
- Apps must make clear to consumers that any additional listed phone number is for the app and confirm any fees to use numbers to place orders.
- Apps must give restaurants consumer data if they request it.
- Apps cannot charge restaurants for phone orders that do not end with a sale.
- Apps cannot charge restaurants more than the fee caps.
Learn more about restaurant rights.
