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Apps and the delivery workers they hire to operate in New York City can contact the Department of Consumer and Worker Protection (DCWP) about:

  • Legal rights for delivery workers
  • Legal requirements for apps concerning consumers, delivery workers, restaurants

You can get more information and assistance from DCWP.


By Phone

A DCWP representative can answer questions during regular business hours.

Call 311 for assistance.

New City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants. Some requirements take effect on January 24, 2022. Other requirements take effect later. Monitor for updates.

These requirements take effect on January 24, 2022:


  • Apps must tell consumers that you collect their data and may share it with restaurants unless consumers opt out.
  • Apps must allow consumers to opt out of having their data shared with a restaurant.
  • Apps must tell consumers how much delivery workers get paid from a tip, in what form, and when.

Delivery Workers

  • Apps must tell delivery workers how much the customer tips for each delivery.
  • Apps must tell delivery workers their total pay and tips for the previous day.


  • Apps must have a written agreement with a restaurant to list it on the app.
  • Apps that list or link to a phone number for a restaurant must include the restaurant’s direct phone number.
  • Apps must make clear to consumers that any additional listed phone number is for the app and confirm any fees to use numbers to place orders.
  • Apps must give restaurants consumer data if they request it.
  • Apps cannot charge restaurants for phone orders that do not end with a sale.
  • Apps cannot charge restaurants more than the fee caps.

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