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Apps and the delivery workers they hire to operate in New York City can contact the Department of Consumer and Worker Protection (DCWP) about:

  • Legal rights for delivery workers
  • Legal requirements for apps concerning consumers, delivery workers, restaurants

You can get more information and assistance from DCWP.


By Phone

A DCWP representative can answer questions during regular business hours.

Call 311 for assistance.

New City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants. Visit for more information about requirements.


  • Apps must tell consumers that you collect their data and may share it with restaurants unless consumers opt out.
  • Apps must allow consumers to opt out of having their data shared with a restaurant.
  • Apps must tell consumers how much delivery workers get paid from a tip, in what form, and when.

Delivery Workers

Licensed apps (apps that take customer orders directly for delivery) must:

  • Tell delivery workers how much the customer tips for each delivery.
  • Tell delivery workers their total pay and tips for the previous day.

All apps must:

  • Give delivery workers more control over their deliveries, including setting limits on how far workers will go from restaurants and which bridges or tunnels they will use.
  • Tell delivery workers route details before they accept a delivery.
  • Pay delivery workers at least once a week.
  • Give delivery workers a free insulated food delivery bag after 6 deliveries.


  • Apps must have a written agreement with a restaurant to list it on the app.
  • Apps that list or link to a phone number for a restaurant must include the restaurant’s direct phone number.
  • Apps must make clear to consumers that any additional listed phone number is for the app and confirm any fees to use numbers to place orders.
  • Apps must give restaurants consumer data if they request it.
  • Apps cannot charge restaurants for phone orders that do not end with a sale.
  • Apps cannot charge restaurants more than the fee caps.

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