Call 911
Call 911 if you are in immediate danger.

Need something else?

Visit to learn about City resources for those affected by Hurricane Ida.

Emergency Housing Services

Emergency Housing Services offers assistance if your household needs temporary shelter because of damage to your home caused by Hurricane Ida.

  • Agency: Department of Housing Preservation and Development
  • Division: Emergency Housing Services
  • Phone Number: (212) 863-7660
  • Business Hours: Monday - Friday: 9 AM - 4 PM

Salvation Army 

The Salvation Army offers services including a food pantry, soup kitchen, clothing, and spiritual counseling.

Find a Salvation Army Corps Community Center.

Catholic Charities of Brooklyn & Queens

Catholic Charities of Brooklyn and Queens services include food pantry referrals and case management.

  • Monday - Friday: 9 AM to 5 PM
    ​(718) 722-6001

Learn more about Catholic Charities of Brooklyn and Queens.

City Harvest

City Harvest provides a food pantry, soup kitchens, and mobile markets.

Visit the City Harvest website.

Funding of $27 million was available to provide relief to undocumented survivors of the storms and flooding caused by the remnants of Hurricane Ida. The application period is now closed.

President Biden approved an expedited Major Disaster Declaration that helped provide federal financial relief for New Yorkers recovering from the flooding damage caused by the remnants of Hurricane Ida.

The counties covered by the declaration included:

  • Bronx
  • Queens
  • Kings (Brooklyn)
  • Richmond (Staten Island)

Undocumented persons were able to receive financial assistance from FEMA if they qualified

The last day to apply for disaster assistance was January 4, 2022.

Rejection Letters

FEMA officials advise residents who registered with the agency for help should read their determination letter carefully regarding their eligibility for assistance. The letter might not serve as FEMA’s final answer. You may need to submit extra documents to process the application.

Every applicant can appeal the agency’s decision.

Examples of missing documentation may include:

  • an insurance settlement letter
  • proof of residence
  • proof of ownership of the damaged property or
  • proof that the damaged property was the applicant’s primary residence at the time of the disaster

By appealing, you are asking FEMA to review the case.


Apply for disaster assistance.

By Phone

  • Agency: Federal Emergency Management Agency
  • Division: Hurricane Ida Assistance
  • Phone Number: (800) 621-3362
  • Business Hours: Daily: 7 AM - 11:45 PM
  • TTY: (800) 462-7585

If you use a relay service (a videophone, InnoCaption, CapTel, etc.), provide your number assigned to that service.

FEMA must be able to contact you. Be aware that phone calls from FEMA may appear to come from an unidentified number.

Disaster Legal Services (DLS) provides free legal help to low-income disaster survivors (including homeowners and renters). If you're not able to get adequate legal services for your disaster-related needs, DLS may be able to help.

DLS may only provide advice and assist with cases that will not generate a fee. For cases that may generate a fee, they may refer you to a local lawyer referral service.

DLS may help with:

  • Insurance claims for medical bills, loss of property, and loss of life
  • New wills, powers of attorney, and other legal papers lost during the disaster
  • Home repair contracts and contractors
  • Problems with landlords
  • Proof of home ownership
  • FEMA appeals


Learn more about legal assistance.

By Phone

  • Agency: Disaster Legal Services Hotline
  • Phone Number: (888) 399-5459

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