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New York City agencies and their partners are responding to post-storm impacts caused by Hurricane Ida. 

The City’s Public Engagement Unit is texting New Yorkers who may have been impacted by the hurricane to apply for Federal Disaster Assistance.

You should watch out for fallen power lines and stay away from damaged areas.

Visit nyc.gov/ida to learn about City resources for those affected by Hurricane Ida.

The City provides resources for those who were affected by Hurricane Ida.

Resources include:

  • Food assistance
  • Housing assistance
  • Crisis support services
  • Replacement IDNYC cards
  • Pet assistance
  • Spiritual and emotional care
  • Business assistance
  • Language services (form translation and interpretation)

The following locations and hours remain in place until further notice:

Bronx
Hostos Community College: East Academic Complex
500 Grand Concourse
Bronx, NY 10451
Open daily from 8 AM to 7 PM.

Brooklyn
Medgar Evers College
231 Crown Street, Classroom P23
Brooklyn, NY 11225
Open daily from 8 AM to 7 PM.

Queens
Queens College, Student Union
152-45 Melbourne Avenue
Flushing, NY 11367
Open daily from 8 AM to 7 PM.

Staten Island
College of Staten Island
Gymnasium Building - R1
2800 Victory Boulevard
Staten Island, NY 10314
Open daily from 8 AM to 7 PM.

The Manhattan service center location is now closed. Impacted Manhattan residents can visit a center in a different borough to access City services.

You can request transportation assistance if you can't get to a Hurricane Service Center using a vehicle or other transportation option. 

You can also request transportation assistance to an American Red Cross hotel.

Call 311 for assistance.

GetFoodNYC

Food delivery is available through the GetFoodNYC Emergency Home Food Delivery program for those in need because of Hurricane Ida.  Please note that the food will need to be refrigerated and heated.

American Red Cross

The American Red Cross offers general assistance including sheltering and immediate needs.

  • Agency: American Red Cross
  • Phone Number: (877) 733-2767
  • Business Hours: Monday - Friday: 9 AM - 4 PM

Salvation Army 

The Salvation Army offers services including a food pantry, soup kitchen, clothing, and spiritual counseling.

  • Soup Kitchen
    Monday - Friday: 11:30 AM to 1:15 PM
    (718) 335-3693
     
  • Food Pantry
    Tuesday - Thursday: 10 AM to 11:30 AM
    (718) 335-3693

Catholic Charities of Brooklyn & Queens

Catholic Charities of Brooklyn and Queens services include food pantry referrals and case management.

  • Monday - Friday: 9 AM to 5 PM
    ​(718) 722-6001

Learn more about Catholic Charities of Brooklyn and Queens.

City Harvest

City Harvest provides a food pantry, soup kitchens, and mobile markets.

Visit the City Harvest website.

American Red Cross

  • Agency: American Red Cross
  • Phone Number: (877) 733-2767
  • Business Hours: Monday - Friday: 9 AM - 4 PM

Met Council

The Met Council offers a one-time payment of one month's rent for New Yorkers who need it, regardless of immigration status.

  • Agency: Met Council
  • Phone Number: (212) 453-9542
  • Business Hours: Monday - Friday: 9 AM - 5 PM

Homeowners and renters can submit a report online that a hurricane or flooding caused damage to their property.

The Damage Assessment Tool allows the City to immediately collect damage information from New Yorkers to assess the impact upon affected areas. 

Eligible New Yorkers can now request disaster assistance from FEMA.

What Happens Next

Information from your report will be shared with DOB where appropriate. DOB will check for structural damage and other immediately hazardous conditions. Teams of inspectors responding to reports are looking to ensure these structures are safe to occupy. Reporting damage with this form is being used for tracking with Emergency Management; you will not be provided a confirmation number.

If storm-related damage is found during these inspections, property owners will be notified of the conditions, and provided guidance on how to go about making repairs. Vacate Orders are only issued as a last resort, when occupancy of a building poses an immediate life safety threat.

President Biden has approved an expedited Major Disaster Declaration that will help provide federal financial relief for New Yorkers recovering from the flooding damage caused by the remnants of Hurricane Ida.

The counties covered by the declaration include the Bronx, Queens, Kings (Brooklyn), and Richmond (Staten Island).

Online

Apply for disaster assistance.

By Phone

  • Agency: Federal Emergency Management Agency
  • Division: Hurricane Ida Assistance
  • Phone Number: (800) 621-3362
  • Business Hours: Daily: 7 AM - 11:45 PM
  • TTY: (800) 462-7585

If you use a relay service (a videophone, InnoCaption, CapTel, etc.), provide your number assigned to that service.

FEMA must be able to contact you. Be aware that phone calls from FEMA may appear to come from an unidentified number.

If your home is still experiencing flooding, because of Hurricane Ida, and you need assistance pumping out water, you can get help through the City's Service Centers. Services are available to all affected residents throughout the five boroughs of New York City.

The following locations and hours remain in place until further notice:

Bronx
Hostos Community College: East Academic Complex
500 Grand Concourse
Bronx, NY 10451
Open daily from 8 AM to 7 PM.

Brooklyn
Medgar Evers College
1650 Bedford Avenue, Classroom P23
Brooklyn, NY 11225
Open daily from 8 AM to 7 PM.

Queens
Queens College, Student Union
152-45 Melbourne Avenue
Flushing, NY 11367
Open daily from 8 AM to 7 PM.

Staten Island
College of Staten Island
Gymnasium Building - R1
2800 Victory Boulevard
Staten Island, NY 10314
Open daily from 8 AM to 7 PM.

The Manhattan service center location is now closed. Impacted Manhattan residents can visit a center in a different borough to access City services.

You should also report the damage to the City.

Reporting damage with this form is for tracking purposes only. You will not be provided a confirmation number. Eligible New Yorkers can now request disaster assistance from FEMA.

The City provides information about how to clean a home after a flood or sewage overflow. It is important to thoroughly clean and disinfect inside your home after a flood or sewage overflow. Flood water may contain sewage water and germs. Direct exposure may infect your eyes, skin, stomach or intestines.

These basic cleanup guidelines and health precautions are recommended:

  • Do not eat or drink anything exposed to flood or sewer water.
  • Wear rubber boots, gloves, and protective goggles during cleanup.
  • Discard any clothing or household items that can't be thoroughly cleaned, disinfected and dried.
  • Keep children, pets, and people with compromised immune systems out of contaminated areas until cleanup is complete.
  • Seek professional cleaning help for homes with extensive flood damage.
  • Owners who want to reoccupy residences damaged by flooding should first hire a New York State-licensed Registered Architect or Professional Engineer to assess the building's safety. If the building is not safe to occupy, the owners should seek alternative housing arrangements while repairs are made. Owners should take pictures of all damage and flood impacts and keep receipts for all repairs if they intend to apply for disaster assistance or to make an insurance claim.
  • To make repairs, owners need to work with an engineer or architect who has the necessary City-authorized permits. The City advises residents to obtain two or three quotes from different contractors before beginning the work, which can vary widely in price depending on various field conditions. 
  • Dry all areas and items quickly and thoroughly.
  • Dry clean or wash and dry all clothing and other home items. Clean floors, furniture, and other surfaces with detergent and water.
  • Stay out of deep water. Extensive flooding damage may require clean-up and restoration by professionals.

Get more cleaning tips, including how to handle sewage and mold growth.

To request the collection of storm-related bulk items, visit the Bulk Item Disposal page.

Assistance for Seniors

The City Cleanup Corps (CCC) is being deployed across the five boroughs to help older adults remove storm debris from their homes. NYC Department for the Aging
contractors are being asked to help identify any older adults in need of this service.

If you are 65 years of age or older and have any personal belongings, furniture, or carpets that are water damaged that you cannot remove yourself, please submit a report through the Damage Assessment Tool.

The City is not accepting donations at this time. Please do not drop off any donations to the Hurricane Service Centers or any affected areas.

Before donating any goods, including food or clothing, wait for instructions from local officials or check with a specific organization. Unneeded items overwhelm the recovery effort and may go to waste.

Donate Goods and Food

Visit donateNYC.

Donate food through Food Bank for New York City.

Donate food through City Harvest.