Need something else?

The Affordable Connectivity Program (ACP) provides eligible households with a discount on broadband service and connected devices. The ACP benefit will provide a discount of up to $30 per month towards broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands.

Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.

This ACP benefit is limited to one monthly service discount and one device discount per household.

Learn more about the Affordable Connectivity Program.

View the AccessNYC ACP Guide in multiple languages.


A household is eligible if a member of the household meets one of the criteria below:

  • Has an income that is at or below 200% of the federal poverty guidelines
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline
  • Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations
  • Is a K-12 student who attends a school approved to receive benefits under the National School Lunch Program or the School Breakfast Program, including through USDA Community Eligibility Provision
  • Received a Federal Pell Grant during the current award year
  • Meets the eligibility criteria for a participating provider's existing low-income program


There are two steps to enroll in ACP:

  1. Go to to submit an application or print out a mail-in application.
  2. Then, contact your preferred participating provider to select a plan and have the discount applied to your bill.

Benefit Transfers

To move your benefit to a different provider, contact the new provider and ask that they transfer your benefit. You do not need to cancel the benefit, or your service, with your current benefit provider before requesting the transfer.

You can get additional assistance with the program.

By Phone

  • Agency: Federal Communications Commission
  • Division: Affordable Connectivity Program (ACP) Support Center
  • Phone Number: (877) 384-2575
  • Business Hours: Daily: 9 AM - 9 PM

By Email

You can email the ACP Support Center at

Contact Your Internet Company

Contact your internet company if you have questions about your device, service, bill, or account.

NYC’s Office of Technology and Innovation officially launched Big Apple Connect in September 2022 to ensure that NYCHA residents have access to free, fast, reliable, and safe internet.

NYCHA residents without existing home internet will be able to sign up for Big Apple Connect with either Optimum or Spectrum (service provider will depend on where you live). Existing Optimum and Spectrum customers will have their bills reduced to as low as $0, as monthly internet and basic cable TV charges are eliminated.  

NYCHA residents in eligible developments can receive the following for free:

  • Internet connections with download speeds of up to 300 Mbps
  • Wireless router
  • Modem
  • Basic cable TV
  • Cable box and remote control

Residents of select NYCHA developments are eligible to enroll in Big Apple Connect. More developments will be added throughout 2023.

More information, including the full list of eligible NYCHA developments, is available online. You can also get assistance by phone.


Learn more about Big Apple Connect.

By Phone

If you live in an eligible NYCHA development, you must contact the service provider that covers your development.

  • Agency: Optimum
  • Phone Number: (866) 580-1410
  • Business Hours: Monday - Saturday: 10 AM - 7 PM

  • Agency: Spectrum
  • Phone Number: (866) 960-1754
  • Business Hours: 24 hours, 7 days a week

  Was this information helpful?   Yes    No