Need something else?

You can make a complaint about a school not following COVID-19 health and safety rules.

You can also make a complaint about New York City's public school reopening policy.

You can make a complaint to the Department of Education (DOE) if you believe your child's public school is not following all health and safety protocols specific to COVID-19. 

DOE accepts complaints about all public schools, including D75, D79, 3K, Pre-K and DOE contracted Early Learn centers. 

Complaints include but are not limited to: 

  • Students, staff, or anyone else not wearing masks while on school property
  • Failure to follow social distancing guidelines
  • Lack of available personal protective equipment (PPE)
  • Failure to follow temperature and health checks outlined for the school, including concerns with submitting to random COVID-19 testing
  • Ventilation concerns
  • Sanitizing of school buildings

Call 311 for assistance.

 

 

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Private and charter schools must follow City and State guidelines for in-person instruction. You can report your child’s private or charter school for not following health and safety rules specific to COVID-19. 

Complaints include but are not limited to: 

  • Students, staff, or visitors on school property not wearing masks when social distancing is not possible
  • Students or staff not 6 feet apart while eating in a cafeteria or other eating area
  • Lack of available personal protective equipment (PPE)
  • Failure to follow temperature, health checks, and random COVID-19 testing rules
  • Failure to provide or identify a dedicated area to separate those with COVID-19 symptoms
  • Reopening plan not posted
  • Log of regular cleaning/disinfection not maintained
  • No designated COVID-19 Safety Coordinator

Learn more about COVID-19 health and safety guidelines for schools.

You can submit a complaint by mail about the DOE school reopening policy for public schools. 

All complaints are accepted, including those from DOE employees. If you are a DOE employee, you can also submit your complaint with your school principal.

You can mail your complaint to:

Tweed Courthouse
52 Chambers Street
New York, NY 10007