Call 911

Call 911 to report:

  • Landlords who have locked out or forcibly removed tenants
  • Landlords who have cut off essential services such as electricity, heat, or water
  • Evictions conducted without a Warrant of Eviction or by anyone other than a City Marshal or Sheriff

You can get help with paying rent, learn your rights under the law, and find resources to help you stay in your home during the COVID-19 public health emergency.

For additional resources to help make ends meet, including food and financial assistance, also visit the Coronavirus (COVID-19) Resources and Support page.

If you are a commercial tenant, you can get information about financial and legal resources, including help reviewing and negotiating commercial leases, on the Coronavirus (COVID-19) and Businesses page.

Currently, there is no rent suspension in effect. Your landlord can still collect rent as scheduled, and if you can pay your rent, you should continue to do so.

Landlords may not charge fees for late or missed payments during the period from March 20, 2020 to August 20, 2020.

If you are facing a COVID-related hardship, you can use your security deposit as payment and repay the deposit over time.

If you need help paying your rent, you may be eligible for financial assistance.

One-Time Cash Payment

The One Shot Deal program provides a one-time cash payment to people who can’t meet an expense due to an unexpected situation or event.
To learn how to apply, visit the One Shot Deal page.

Ongoing Cash Assistance

If you need ongoing financial support to pay your rent or meet other expenses, learn about applying for cash assistance on the Public Assistance or Welfare page.

COVID Rent Relief Program

The New York State COVID Rent Relief Program application period is closed. Applications were accepted online and by mail with postmark on or before August 6, 2020.

The program provided eligible households with a one-time rental subsidy for up to four months of rental assistance. The subsidy would be sent directly to the household’s landlord to pay for back rent or future rent payments and does not need to be repaid by the tenant.

You were not eligible for the program if you:

  • Live in public housing (NYCHA)
  • Get NYCHA Section 8
  • Get HPD Section 8

Learn more about the NY State COVID Rent Relief Program.

Get Help

If you applied for the program and need help, you can get information and assistance by phone.

  • Agency: New York State Homes and Community Renewal
  • Division: Rent Relief Program
  • Phone Number: (833) 499-0318
  • Business Hours: Monday - Saturday: 8 AM - 7 PM

Additional Assistance

During the COVID-19 emergency, if you have questions about your residential tenancy or are experiencing tenant harassment, the Mayor's Office to Protect Tenants’ (MOPT) Tenant Helpline can provide information, help with benefits, and access to free legal assistance through the City’s Office of Civil Justice via the Tenant Helpline.

Call 311 for assistance.

 

 

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NYCHA Residents

If your hours have been cut at work, or if you have lost your job, you can reduce your rent by completing an Interim Recertification.

Rent for public housing residents will always be 30% of the household income. If you don’t have any income now, your rent will be zero.

Learn about NYCHA's COVID-19 rent hardship policy.

You can request an Interim Recertification to have your rent reduced online, by phone, or by mail.

Online

Visit the NYCHA SelfService Portal.

By Phone

  • Agency: New York City Housing Authority
  • Division: Rent Hardship
  • Phone Number: (718) 707-7771
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Select menu option “5” when prompted.

By Mail

Call your Property Management Office to have a paper application mailed to you.

Section 8 Voucher Holders

NYCHA Section 8
If you have a Section 8 voucher from the New York City Housing Authority (NYCHA) and have experienced a loss of income, visit the NYCHA Public Housing and NYCHA Section 8 page.

HPD Section 8
If you have a Section 8 voucher from the Department of Housing Preservation and Development (HPD) and your income decreased, you can report a household income change to adjust your share of rent. Learn more on the HPD Section 8 for Tenants page.

Seniors and People with Disabilities

The NYC Rent Freeze Program allows eligible seniors 62 or older and people with disabilities who live in rent regulated apartments and pay more than 30% of their monthly income on rent to freeze their rent and prevent most future increases.

For information about the Senior Citizen Rent Increase Exemption (SCRIE), visit the Rent Freeze Program for Seniors page.

For information about the Disability Rent Increase Exemption (DRIE), visit the Rent Freeze Program for Tenants with Disabilities page.

The Landlord-Tenant Mediation Project is a free, confidential program available to help resolve housing-related issues that have arisen because of COVID-19.

Trained, neutral mediators can help tenants and landlords:

  • Discuss issues such as unpaid rent, lease concerns, or move outs
  • Identify possible solutions
  • Create agreements outside of Housing Court

The program is available to everyone, regardless of immigration status.

Mediation might be a good option if:  

  • You want to settle the matter rather than go to court
  • You and your landlord know each other personally or have been discussing your issues or your situation directly

Mediation may not be a good option if:

  • You and your landlord don’t feel safe speaking with each other
  • There is a Full Order of Protection in effect between you and your landlord  
  • You currently receive rental assistance, such as FHEPS, SOTA, Section 8, or SCRIE/DRIE  
  • You live in NYCHA public housing
  • You and your landlord have ever been involved in a Housing Court case
  • Your apartment needs substantial repairs  

The Tenant Helpline can help determine whether mediation is appropriate for your situation. You can get a referral to a Community Dispute Resolution Center of NYC (CDRC) working for the Landlord-Tenant Mediation Project in your borough.

Online

Visit New York City Tenant Resource Portal.

Contact the Mayor's Office to Protect Tenants.

By Phone

Call 311 for assistance.

 

 

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Under state law, most evictions for nonpayment of rent can​not take place until January 1, 2021. Tenants may have protections under either or both New York State Law and an order from the federal Centers for Disease Control and Prevention (CDC). The Mayor's Office to Protect Tenants (MOPT) Tenant Help Line is available to answer questions about your tenancy and whether the orders or law may apply to you, and to connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice.

In addition, under a new State law, if you have experienced a financial hardship any time between March 7, 2020 and the date that all COVID-related safety restrictions are lifted in the region, you may not be evicted for failing to pay rent first owed during that period.

Eviction cases filed on or before March 16, 2020 (pre-COVID) may proceed, but if you received an eviction notice before March 16, 2020, your landlord must file a motion and get permission from the court to evict you. If you receive a motion like this, or if you receive a warrant of eviction, HRA’s Office of Civil Justice can provide free legal assistance to help you with your case. You can contact the City’s Tenant Helpline to connect with free legal help.

Eviction cases filed on or after March 17, 2020 are on hold until further notice. Any tenant who receives a petition for a Housing Court eviction case does not need to go to the courthouse to respond in person. If you have received an eviction petition or other Housing Court papers, you can connect with the City’s Tenant Helpline for free legal help.

You cannot be evicted for nonpayment or any other reason unless the court has issued a Warrant of Eviction. Only a Marshal or Sheriff can carry out a warrant and remove tenants from their home. Landlords cannot lock out tenants.

If you are in an immediate housing crisis or need eviction prevention services, please visit the Eviction Prevention and HomeBase page.

If you have questions about the eviction moratorium, the COVID financial hardship law, or other legal issues, you can contact the City’s Tenant Helpline. The Mayor's Office to Protect Tenants (MOPT) can help you with questions about your tenancy and connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice.

Online

Visit New York City Tenant Resource Portal.

Contact the Mayor's Office to Protect Tenants.

By Phone

Call 311 for assistance.

 

 

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The Mayor's Office to Protect Tenants (MOPT) can help you with questions about your tenancy and connect you with free legal assistance through the Human Resource Administration’s Office of Civil Justice.

Online

Visit New York City Tenant Resource Portal.

Contact the Mayor's Office to Protect Tenants.

By Phone

Call 311 for assistance.

 

 

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Tenant Harassment

It is illegal for building owners to force tenants to leave their apartments or surrender their rights.

Tenant harassment can include:

  • Not offering leases or lease renewals
  • Repeatedly trying to pay you to move out (buyouts)
  • Unjustified eviction notices or illegal lockouts
  • Threats and intimidation, such as late-night phone calls
  • Overcharging for a rent-regulated apartment

If you are a tenant in an apartment in New York City who is being harassed by your landlord, the Mayor's Office to Protect Tenants’ (MOPT) Tenant Helpline can provide information, help with benefits, and access to free legal advice.

Online

Visit New York City Tenant Resource Portal.

Contact the Mayor's Office to Protect Tenants.

By Phone

Call 311 for assistance.

 

 

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Discrimination

Your landlord cannot harass or discriminate against you, kick you out, or ask you to leave your apartment because of fears or stigma around COVID-19, including harassment or discrimination on the basis of actual or perceived race, national origin, disability, or other protected classes.

If this is happening to you, you can report it to the NYC Commission on Human Rights. Learn more on the Discrimination page.

New York City Housing Court is open for emergency cases permitted by the court, including if you are locked out of your home without a court order, if you need emergency repairs, or if you need critical services like heat or hot water.

You can start an emergency case electronically or over the phone and you can appear without coming to a court building. Learn more on the Housing Court for Tenants and Landlords page.

Online

Learn more about Housing Court operations during the outbreak.

By Phone

  • Agency: New York Courts
  • Division: New York Courts Coronavirus Hotline
  • Phone Number: (833) 503-0447