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New York State has established guidelines for the reopening of businesses.

COVID-19 Zones 

Due to the rise in COVID-19 cases in certain neighborhoods, the City is implementing restrictions for businesses in three zones identified by the State: red, orange, and yellow. Red zones are the areas of the most concern and the greatest restrictions. 

To report a business or restaurant in a COVID-19 zone not following zone rules, visit the Coronavirus (COVID-19) Zone Business Complaint page instead. 

If the business is not in a currently designated COVID-19 zone, you can report: 

  • A business that is defined as allowed to be open but is not complying with NY State Department of Health Guidance

  • A business that is non-essential or not allowed to reopen under phased reopening but is open, including:
    • Event venues such as concerts, conferences, or other in-person performances or presentations in front of in-person audiences, catering halls
    • Movie theaters (except drive-ins)
    • Public Amusement places, indoor or outdoor, such as carnivals, amusement parks or locations with amusement rides, water parks, arcades, fairs, children's play centers, funplexes, theme parks, and family and children's attractions

To report restaurant or bar non-compliance with COVID-19 indoor and/or outdoor health and safety rules, visit the Restaurant or Bar Reopening Complaint page instead.

Hours of Operation

Beginning Friday, November 13, gyms and fitness centers must close from 10 PM to 5 AM daily.

Learn more about the State's new rules.

What You Need

An exact address and business name are required to file a business reopening complaint. If you would like to report more than one business, you must file a complaint for each business/location.

According to NY State Department of Health guidelines, businesses are required to follow specific guidelines, which include:

  • Post a safety plan where everyone can see it
  • Give employees free face coverings and proper protective equipment and provide replacements
  • Provide and maintain hand hygiene stations that include soap, water, and paper towels, and/or contact-free hand sanitizer containing at least 60% alcohol
  • Train employees on hygiene and safety practices
  • Conduct employee health screenings every day and make sure sick employees go home
  • Ensure frequent cleaning and disinfecting of any shared surfaces
  • Post signs and put tape or other markers to show people where to stand
  • Reduce occupancy to under 50% and limit confined spaces to 1 person (elevators, behind cash registers, etc.)
  • Limit all in-person gatherings and meetings, and only hold them in large, well-ventilated areas with social distancing

Certain non-essential businesses and business activities have been defined by the Governor for phased reopening.

Essential businesses and business activities that are currently open will remain open unless specifically reclosed by the issuance of new guidelines.

Restaurants and bars must follow rigorous inspection protocols and strict occupancy limits. Beginning Friday, November 13, restaurants and bars must close indoor and outdoor dining from 10 PM to 5 AM daily. Takeout and delivery are still allowed after 10 PM, except for alcoholic beverages.

Learn more about indoor dining guidelines.

Learn more about the State's new rules.

To report a restaurant or bar not complying with COVID-19 indoor and/or outdoor health and safety rules, visit the Restaurant or Bar Reopening Complaint page.

Indoor swimming pools were allowed to reopen on September 30, 2020. Pool operators must limit the capacity of patrons at the bathing establishment to 33% of the normal operating capacity.

To report a bathing establishment violating this rule, visit the Pool or Sauna Complaint page.

In addition, the following types of bathing facilities must remain closed:

  • Saunas
  • Steam rooms
  • Indoor spa pools

Casinos and video lottery terminal facilities are allowed to reopen on September 9, 2020, with these requirements:

  • 25% occupancy limit
  • Require use of face coverings by employees and patrons 
  • Six feet distance between operating machines or gaming tables
  • Game tables only allowed if physical barriers between players are in place
  • No indoor food or beverage service 
  • Enhanced cleaning and disinfection protocols, with frequent cleaning of high touch areas as well as pre-use cleaning on request 
  • As of November 13, any establishment with a NY State liquor license must close from 10 PM to 5 AM daily

Learn more about casino and video lottery terminal facility guidelines.

Shopping malls are allowed to reopen on September 9, 2020, with these requirements:

  • 50% occupancy limit
  • Indoor dining, food courts, loitering, and congregating are not allowed
  • Require use of face coverings by employees and patrons
  • Additional staff to control occupancy, traffic flow, and seating to avoid crowding
  • Enhanced cleaning and disinfection protocols 
  • Enhanced air filtration, ventilation, and purification standards in place

Learn more about shopping mall guidelines.

Indoor fitness activities and facilities were allowed to reopen on September 2, 2020, with these requirements:

  • Capacity limited to 33% of the maximum occupancy for a particular area, inclusive of employees and customers
  • Use of a face covering is required for individuals over the age of 2, unless medically unable to tolerate
  • Customers must sign in with contact information and health screening, remotely or upon entering
  • Proper air ventilation consistent with State-mandated requirements must be implemented
  • Cleaning and sanitizing supplies must be provided to customers and employees and shared equipment must be cleaned between each use
  • Shared water fountains are not allowed. Water bottle refill stations are permitted
  • Communal showers must remain closed. Individual showers/stalls may be used if they are cleaned between each use

Fitness activities and facilities include but are not limited to:

  • Gyms and fitness centers
  • Yoga/Pilates/Barre studios
  • Boxing/Kickboxing/Crossfit gyms 

Indoor group classes and pools must remain closed. 

Learn more about gym and fitness center guidelines.

Museums, aquariums, and other low-risk indoor cultural arts institutions were allowed to reopen on August 24, 2020, with these requirements: 

  • 25% maximum occupancy limit
  • Timed ticketing required with pre-set, staggered entry
  • Social distancing and use of face coverings at all times
  • Controlled traffic flow to avoid crowding
  • Enhanced cleaning and disinfection protocols

Learn more about guidelines for museums and other cultural institutions.

Bowling alleys were allowed to reopen on August 17, 2020, with these requirements:

  • 50% maximum occupancy limit
  • Social distancing and use of face coverings at all times
  • Every other lane must be closed
  • Customers must stay with the party at their assigned lane
  • Thorough cleaning and disinfection of shared or rented equipment between each use
  • Food and beverage service is not allowed
  • As of November 13, any establishment with a NY State liquor license must close from 10 PM to 5 AM daily

Learn more about guidelines for bowling alleys.

Phase 4 Industries

The following industries were allowed to reopen in Phase 4 on July 20, 2020:

  • Low-risk outdoor arts and entertainment businesses or activities, including:
    • Outdoor zoos
    • Botanical gardens
    • Nature parks
    • Grounds of historic sites and cultural institutions
    • Outdoor museums
    • Outdoor agritourism/agricultural demonstrations
    • Other related institutions or activities
  • Professional sports competitions with no fans

Phase 3 Industries

The following industries were allowed to reopen in Phase 3 on July 6, 2020:

  • Personal care, including:
    • Nail salons
    • Tattoos
    • Piercings
    • Spas
    • Cosmetology
    • Tanning
    • Waxing
    • Massage therapy

Phase 2 Industries

The following industries were allowed to reopen in Phase 2 on June 22, 2020:

  • Commercial building management
  • Hair salons and barbershops
  • Offices
  • Real estate
  • Restaurants/food services (outdoor dining)
  • Retail (in-store)
  • Retail rental, repair, and cleaning
  • Vehicle sales, leases, and rentals

Phase 1 Industries

The following industries were allowed to reopen in Phase 1 on June 8, 2020:

  • Retail (delivery, curbside, and in-store pickup/drop-off service only)
  • Manufacturing
  • Wholesale merchants

Learn more about phased reopening guidelines for industries in New York City.

Businesses defined as essential include, but are not limited to:

  • Banks and related financial institutions
  • Bike repair shops
  • Child care centers
  • Dentists
  • Grocery and food production
  • Healthcare providers
  • Laundromats
  • Media
  • Restaurants, bars, and cafes
  • Pharmacies
  • Shipping
  • Taxis and car services
  • Utilities
  • Warehousing

Essential businesses must continue to follow the Department of Health’s safety and social distancing guidelines and maintain a clean and safe work environment.

Get information and guidance on essential services under the State Executive Order.