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The City has established guidelines for these businesses reopening during Phase 3:

  • Personal Care, including:
    • Nail salons
    • Tattoos
    • Piercings
    • Spas
    • Cosmetology
    • Tanning
    • Waxing
    • Massage therapy

What You Can Report

  • A business that is defined as allowed to be open but is not complying with NY State Department of Health Guidance

  • A business that is non-essential or not allowed to reopen under Phase 1, 2 or 3 but is open, including:
    • Restaurant with indoor dining
    • Event venues such as concerts, conferences, or other in-person performances or presentations in front of in-person audiences, catering halls
    • Indoor gyms, fitness centers, and exercise classes
    • Video lottery and casino gaming facilities
    • Movie theaters (except drive-ins)
    • Public Amusement places, indoor or outdoor, such as carnivals, amusement parks or locations with amusement rides, water parks, aquariums, zoos, arcades, fairs, children's play centers, funplexes, theme parks, bowling alleys, and family and children's attractions

What You Need

An exact address and business name are required to file a business reopening complaint. If you would like to report more than one business, you must file a complaint for each business/location.

According to NY State Department of Health guidelines, businesses are required to follow specific guidelines, which include:

  • Post a safety plan where everyone can see it
  • Give employees free face coverings and proper protective equipment and provide replacements
  • Provide and maintain hand hygiene stations that include soap, water, and paper towels, and/or contact-free hand sanitizer containing at least 60% alcohol
  • Train employees on hygiene and safety practices
  • Conduct employee health screenings every day and make sure sick employees go home
  • Ensure frequent cleaning and disinfecting of any shared surfaces
  • Post signs and put tape or other markers to show people where to stand
  • Reduce occupancy to under 50% and limit confined spaces to 1 person (elevators, behind cash registers, etc.)
  • Limit all in-person gatherings and meetings, and only hold them in large, well-ventilated areas with social distancing

Certain non-essential businesses and business activities have been defined by the Governor for Phase 1, Phase 2, and Phase 3 reopening.

Essential businesses and business activities that are currently open will remain open.

Learn more about:

The following industries were allowed to reopen in Phase 3 on July 6, 2020: 

  • Personal Care, including:
    • Nail salons
    • Tattoos
    • Piercings
    • Spas
    • Cosmetology
    • Tanning
    • Waxing
    • Massage therapy

The following industries were allowed to reopen in Phase 2 on June 22, 2020:

  • Commercial Building Management
  • Hair Salons and Barbershops
  • Offices
  • Real Estate
  • Restaurants/Food Services (outdoor dining)
  • Retail (in-store)
  • Retail Rental, Repair, and Cleaning
  • Vehicle Sales, Leases, and Rentals

The following industries were allowed to reopen in Phase 1 on June 8, 2020:

  • Retail (delivery, curbside, and in-store pickup/drop-off service only) 
  • Manufacturing
  • Wholesale Merchants
  • Construction
  • Agriculture, Forestry, Fishing and Hunting

Businesses defined as essential include, but are not limited to:

  • Banks and related financial institutions
  • Bike repair shops
  • Dentists
  • Grocery and food production
  • Healthcare providers
  • Laundromats
  • Media
  • Restaurants, bars, and cafes (Limited to food take-out and delivery only; waiver provided for carry-out alcohol)
  • Pharmacies
  • Shipping
  • Taxis and car services
  • Utilities
  • Warehousing

Essential businesses must continue to follow the Department of Health’s safety and social distancing guidelines and maintain a clean and safe work environment.

Get information and guidance on essential services under the State Executive Order.