GetFoodNYC Emergency Home Food Delivery is available if you can't go outside, have no one who can help you get food, and can't afford delivery as a result of COVID-19.

You are eligible for the program if you:

  • Are unable to go out and get food for yourself, and
  • Do not have someone else in your household or a neighbor or friend who can get food for you, and
  • Do not receive enough food from Meals on Wheels, God's Love We Deliver, or a similar service to cover your daily food needs, and
  • Are unable to afford food delivery from a restaurant or grocery store.

If you are not eligible for GetFoodNYC, other food resources are available on the Coronavirus (COVID-19) Resources and Support page.

Answer the questions in the order form based on the circumstances you are experiencing as a result of COVID-19.

Each delivery contains enough food for 3 days.

A maximum of 2 people in each household may receive food.

Food options include:

  • Fresh and frozen meals which may require some preparation in either an oven or microwave
  • Pantry boxes full of groceries for you to prepare your own meals
  • Shelf stable meals that are ready to eat with minimal preparation

Dietary Requests

Kosher, Halal, Vegetarian, Pan-Asian and Latin meals are available in limited quantities. These food options may be frozen meals, shelf stable meals, or pantry boxes.

  • Kosher meals meet the requirements of Jewish law.
  • Halal meals contain meat prepared as prescribed by Muslim law.
  • Vegetarian meals do not contain any meat.
  • Pan-Asian meals are prepared as if from an Asian country, such as China, Japan, or Thailand.
  • Latin meals are prepared as if from a Latin American country, such as Cuba, the Dominican Republic, Puerto Rico, or Brazil.

Due to limited quantities, if Pan-Asian or Latin meals are not available at time of delivery, a standard meal will be sent.

Other dietary requests cannot be met at this time.

GetFoodNYC labels ingredients in food packages. If you receive a food item that is not safe for you to consume, you may donate it to someone else in need if you wish and are able to do so.

Food is typically delivered between 8 AM and 5 PM. GetFoodNYC is not able to give a smaller delivery window at this time.

There are 2 options to place an order:

  • You can place one order at a time and reorder one day before your last delivery, OR
  • You can choose 2 weeks of recurring orders at the current rate of two deliveries per week. (The first delivery will be delivered within 6 days of the initial order date).
Order placed on:First delivery day if order is placed before 12 PMFirst delivery day if order is placed after 12 PM

Delivery Drivers

By signing up for this service, you agree that GetFoodNYC can share your name, phone number, address, and any access restrictions or instructions (locked outer gate, broken buzzer, etc) with food vendors and delivery drivers working with GetFoodNYC to ensure the food is delivered to you.

Delivery Status

Status updates are not available at this time. GetFoodNYC is working on adding this feature soon.

You can submit feedback or make a complaint about the GetFoodNYC program. You can:

  • Cancel or change your order
  • Provide dietary restrictions
  • Report that your delivery did not arrive
  • Report that your order was damaged
  • Report missing food
  • Give feedback on the quality of the food
  • Give feedback on the delivery driver
  • Change your account information

If you're having trouble logging into your account click the "Forgot Password" link on the portal login page.

Delivery Driver Assistance

You can submit feedback or file a complaint about the GetFoodNYC program, including:

  • Not getting paid 
  • Correct payment amounts

If you're a driver who worked for GetFoodNYC and you have issues with payment, like not receiving a check or not being paid for routes worked, you can file a claim online. You must fill out all the required fields and select "I am a TLC driver with a question about payment or another issue."

In the comments area include:

  • Your TLC identification number
  • Dates that you worked delivering food
  • Route ID numbers that you delivered food to (this on your receipt)
  • Any information that you believe is important for your claim

Submit feedback or file a claim using the GetFoodNYC feedback form.