Food is typically delivered between 8 AM and 5 PM. GetFoodNYC is not able to give a smaller delivery window or status updates.
By signing up for this service, you agree that GetFoodNYC can share your name, phone number, address, and any access restrictions or instructions (locked outer gate, broken buzzer, etc) with food vendors and delivery drivers working with GetFoodNYC to ensure the food is delivered to you.
GetFoodNYC will never ask for money or credit card information to complete deliveries. If this happens, submit feedback to GetFoodNYC as soon as possible with the phone number of the person who requested this, if available.
To prevent waste, GetFoodNYC will cancel deliveries when vendors’ drivers report the following scenarios:
- Delivery was refused by the client
- Unable to deliver 2 consecutive times
- Client was not at the location (moved/deceased)
- Client requested to be removed from program or have their deliveries cancelled
GetFoodNYC will contact clients who have had their deliveries cancelled and offer them an option to continue service.