See our City Life page for information about hotspot zones, closures, business reopening, and social distancing.

See our Health and Safety page for information about COVID-19 symptoms, prevention, and testing.

You can find programs and services that can help you make ends meet, find ways to cope, and support others during the coronavirus (COVID-19) pandemic.

Businesses

If you're a business owner, visit the Coronavirus (COVID-19) and Businesses page to learn about:

  • What you need to know as you prepare to reopen your business
  • How to comply with mandatory health and safety guidelines
  • Rules that apply to businesses in COVID hotspot zones
  • Protecting your employees and customers
  • Financial resources and supplies

New York State (NYS) requires employers to screen employees for COVID-19 symptoms before the employee can enter the workplace each day and maintain documentation of health screenings. To learn more, go to the Coronavirus (COVID-19) Worker Symptoms Screening page.

Workers

If you're a worker, visit the Coronavirus (COVID-19) and Workers page to learn about:

  • What you need to know about businesses reopening
  • Workers' rights and workplace rules
  • Health and safety guidelines
  • Documentation needed to return to work
  • Financial resources and essential worker benefits

Price Gouging

Price gouging is illegal for any personal or household good or any service that is needed to prevent or limit the spread of or treat the new coronavirus (COVID-19).

Examples include:

  • Cleaning products
  • Disinfectants (wipes, liquids, sprays)
  • Face masks
  • Hand sanitizer
  • Medicines

Learn more and file a complaint on the Overcharge page.

Discrimination

It is illegal for business owners or staff at places of public accommodations (e.g. grocery stores, medical facilities, restaurants, among others) to kick you out, refuse to serve you, or otherwise treat you less well than other customers because of fears or stigma around COVID-19. This includes harassment or discrimination on the basis of actual or perceived race, national origin, disability, or other protected classes.

If you believe you have been discriminated against, you can report it to the NYC Commission on Human Rights.

Learn more on the Discrimination page.

Child Care

Regional Enrichment Centers (RECs) were created to provide childcare for essential workers during the COVID-19 pandemic from March through the summer of 2020.

All RECs closed permanently after Friday, September 11. RECs are no longer enrolling new students.

The Department of Education's Learning Bridges program will provide free childcare options for children from 3-K through 8th grade on days when they are scheduled for remote learning. To learn more, visit the Coronavirus (COVID-19) and Schools page.

Domestic and Gender-Based Violence

Anyone can experience abuse regardless of:

  • Age
  • Sexual orientation
  • Gender identity
  • Ethnicity
  • Social group

If you are experiencing abuse, you can get help with safety planning, referrals, and connections to emergency housing. Learn more and find help on the Domestic Violence page.

Unemployment

If you have lost your job, you can claim unemployment insurance benefits.

New York State is waiving the 7-day waiting period for unemployment insurance benefits for people who are out of work due to coronavirus closures or quarantines.

To learn more and apply for benefits, visit the Unemployment Insurance page.

Cash and Expenses

Public Assistance

Eligible families may receive up to 60 months of federally funded cash assistance under the Temporary Aid to Needy Families Program (TANF).

Single individuals without children and families who have already received cash assistance for 60 months may receive benefits under the New York State Safety Net Program.

Learn how to apply on the Public Assistance or Welfare page.

Emergency Cash Assistance

The "One Shot Deal" emergency assistance program helps people who can't meet an expense due to an unexpected situation or event. You may be eligible for an emergency cash grant. For more information, visit the One Shot Deal page.

If you already receive Cash Assistance, you can apply for a Special Grant using ACCESS HRA.

COVID-19 Pandemic Electronic Benefit Transfer (P-EBT)

As part of the Families First Coronavirus Response Act of 2020, the State Office of Temporary and Disability Assistance (OTDA) will be administering payments of P-EBT food benefits to households with children who would have received free or reduced-price school meals under the National School Lunch Act.

All children receiving free or reduced-price school lunches are eligible to receive P-EBT food benefits for the days their school was closed due to COVID-19. This includes all NYC public school students and many private and Charter school students. The benefit applies regardless of immigration status.

Benefits will first be made available for eligible children living in households that receive SNAP (Food Stamps) or Temporary Assistance (TA). Payments for SNAP or TA will begin in early June 2020. For families that do not receive SNAP or TA, benefits will be issued starting in late June through September 2020.

$420 is the maximum amount of P-EBT benefits that one child could receive for the entire March through June period. There is no application needed to apply for benefits.

If your family:

  • Receives SNAP or TA, the benefit for each eligible child will be issued directly to the household’s existing EBT card.
  • Doesn't receive SNAP or TA, but does receive Medicaid, the benefit may be issued to your Medicaid Common Benefit Identification Card (CBIC) or to the CBIC of the oldest child in your household who has been certified for free or reduced-price school lunches.
  • Doesn't receive SNAP or TA, and if you don't already have an active EBT Card, one will be mailed to you so you may access your child/children’s P-EBT food benefits. A card will be issued and mailed in each school-aged child’s name, not a parent’s or guardian’s name.

Learn more about P-EBT food benefits.

If you have not received a letter from OTDA and have further questions, use the P-EBT Contact Form to contact OTDA.

If you have already received a letter from OTDA notifying you that P-EBT food benefits have been issued to your household and you have questions, you may contact the P-EBT Food Benefits Helpline.

The P-EBT Food Benefits Helpline can only answer questions about the Pandemic EBT benefits. Visit the following pages instead if you need case assistance with:

  • Agency: New York State Office of Temporary and Disability Assistance
  • Division: P-EBT Food Benefit Helpline
  • Phone Number: (833) 452-0096
  • Business Hours: Monday - Friday: 9 AM - 5 PM

Funeral Financial Assistance

Low-income City residents may be eligible for financial assistance to meet funeral expenses for a family member who passed away. Learn more on the Funeral Financial Assistance page.

Stimulus Payment

Under the Coronavirus Aid, Relief, and Economic Security (CARES) Act, eligible individuals and families will receive Economic Impact Payments (stimulus payments) of up to $1,200 (for single filers) and $2,400 (for married couples filing jointly) plus an additional $500 for each dependent child under age 17.

To be eligible:

  • You must be a U.S. citizen, permanent resident, or resident alien.
  • You must have a valid Social Security number (SSN).
  • You must have Adjusted Gross Income (AGI) in 2019 that is under $99,000 (single filer) and $198,000 (joint filers).
  • You cannot be claimed as a dependent on someone else’s tax return.

Inmates are eligible for the stimulus payment if they meet the eligibility guidelines.

You will receive an automatic payment if you:

  • Filed your 2018 and/or 2019 tax return before April 13, 2020 and meet the income criteria.
  • Do not file a tax return but receive:
    • Veterans Affairs (VA) Compensation and Pension benefits
    • Social Security Administration (SSA) benefits (includes retirement and Social Security Disability Income)
    • Supplemental Security Income (SSI)
    • Railroad Retirement Board (RRB) benefits
    • Survivors benefits (VA, SSA, RRB)

If you filed your 2018 or 2019 taxes and included your banking information for direct deposit, the payment will be deposited in your bank account.

The deadline to submit banking information for direct deposit was Wednesday, May 13th. You can no longer request direct deposit. You will get payment by mail.

Deadline to Receive Stimulus Payment

The deadline to register online to receive a stimulus payment this year was on November 21, 2020.

If you missed this deadline, you may still be eligible to receive a stimulus payment in 2021 if:

  • You did not register online or by mail and did not get a payment in 2020, or
  • You received a payment, but it wasn’t the full amount of the stimulus payment. The maximum credit is $1,200, or $2,400 if married filing jointly, plus $500 for each qualifying child.

When you file a 2020 Form 1040 or 1040SR, you may be eligible for the Recovery Rebate Credit. Save your IRS letter Notice 1444 (Economic Impact Payment) with your 2020 tax records. You’ll need the amount of the payment in the letter when you file in 2021.

Prepaid Debit Card

Some people will receive their stimulus payment by prepaid debit card, instead of paper check. These Economic Impact Payment Cards arrive in a plain envelope from Money Network Cardholder Services. The Visa name will appear on the front of the card; the back of the card has the name of the issuing bank, MetaBank. The card will come with instructions on how to activate and use it. 

Those who receive a stimulus payment by prepaid debit card can do the following without any fees:

  • Make purchases online and at any retail location where Visa is accepted
  • Get cash from in-network ATMs
  • Transfer funds to their personal bank account
  • Check their card balance online, by mobile app, or by phone

Online

Read "What You Need to Know About Economic Impact Payments."

Learn more about Economic Impact Payment Cards.

Check the status of your stimulus payment.

By Phone

  • Agency: United States Department of the Treasury
  • Division: Economic Impact Payment Hotline
  • Phone Number: (800) 919-9835
  • Business Hours: Monday - Friday: 7 AM - 7 PM

Utilities

All utility companies have temporarily suspended gas, electric, and water shut-offs until further notice. Utility companies cannot shut off your service if your bill is unpaid, even if you received a shut-off notice that states your service will end.

You don't need to apply for Emergency Assistance (a One-Shot-Deal) if you are unable to pay your bill.

Low-income homeowners and renters can get help paying for utility and heating bills through the Home Energy Assistance Program (HEAP). Learn more on the Heat and Utility Bill Assistance page.

Financial Counseling

NYC Financial Empowerment Centers now provide free one-on-one professional, financial counseling over the phone. Counselors can provide financial guidance during COVID-19.

Learn more on the Financial Counseling page.

Free food is available to all New Yorkers in need.

  • Emergency Food sites can help you get food quickly.
  • Food Benefit Programs can help you buy groceries.
  • Food Delivery is available if you can’t go outside, have no one who can help you get food, and can’t afford delivery.

Emergency Food

You can pick up free meals or groceries at locations across the City.

Need more support? You can also sign up for public benefit programs, such as SNAP and Cash Assistance using ACCESS HRA.

Take-Out Meals for Remote Learning Students

For information about take-out meals for students learning from home, visit the Coronavirus (COVID-19) and Schools page.

Grab and Go Community Meals

Any New Yorker can pick up free meals Monday to Friday between 3 PM and 5 PM at locations across the City. You don’t need to register or show any ID or documents. 

Multiple meals can be picked up at once. The meals are grab-and-go; no dining space is available.

Vegetarian and halal options are available at all sites. Kosher meals are also available at select locations.

Food Pantries and Soup Kitchens

You can pick up food packages at a food pantry or get a meal at a soup kitchen.

Use Site Finder to search for a Food Provider. You should call first to confirm their hours before visiting.

Food Benefit Programs

You can get help paying for groceries by enrolling in a food assistance program.

  • SNAP (Food Stamps) helps people with limited income buy food. Benefits are provided on an electronic card that is used like an ATM card and accepted at most grocery stores.
  • Women, Infants, and Children (WIC) provides pregnant women, mothers, and young children with healthy food and support services for prenatal care, breastfeeding, and nutrition.

COVID-19 Pandemic Electronic Benefit Transfer (P-EBT)

As part of the Families First Coronavirus Response Act of 2020, the State Office of Temporary and Disability Assistance (OTDA) will be administering payments of P-EBT food benefits to households with children who would have received free or reduced-price school meals under the National School Lunch Act.

All children receiving free or reduced-price school lunches are eligible to receive P-EBT food benefits for the days their school was closed due to COVID-19. This includes all NYC public school students and many private and Charter school students. The benefit applies regardless of immigration status.

Benefits will first be made available for eligible children living in households that receive SNAP (Food Stamps) or Temporary Assistance (TA). Payments for SNAP or TA will begin in early June 2020. For families that do not receive SNAP or TA, benefits will be issued starting in late June through September 2020.

$420 is the maximum amount of P-EBT benefits that one child could receive for the entire March through June period. There is no application needed to apply for benefits.

If your family:

  • Receives SNAP or TA, the benefit for each eligible child will be issued directly to the household’s existing EBT card.
  • Doesn't receive SNAP or TA, but does receive Medicaid, the benefit may be issued to your Medicaid Common Benefit Identification Card (CBIC) or to the CBIC of the oldest child in your household who has been certified for free or reduced-price school lunches.
  • Doesn't receive SNAP or TA, and if you don't already have an active EBT Card, one will be mailed to you so you may access your child/children’s P-EBT food benefits. A card will be issued and mailed in each school-aged child’s name, not a parent’s or guardian’s name.

Learn more about P-EBT food benefits.

If you have not received a letter from OTDA and have further questions, use the P-EBT Contact Form to contact OTDA.

If you have already received a letter from OTDA notifying you that P-EBT food benefits have been issued to your household and you have questions, you may contact the P-EBT Food Benefits Helpline.

The P-EBT Food Benefits Helpline can only answer questions about the Pandemic EBT benefits. Visit the following pages instead if you need case assistance with:

  • Agency: New York State Office of Temporary and Disability Assistance
  • Division: P-EBT Food Benefit Helpline
  • Phone Number: (833) 452-0096
  • Business Hours: Monday - Friday: 9 AM - 5 PM

Food Delivery

If you are unable to go out and get food yourself, ask a family member, friend, or neighbor if they can pick up Emergency Food for you.

If you don’t have anyone who can get food for you and can’t afford delivery from a restaurant or a grocery store, you may be eligible for GetFoodNYC Emergency Home Food Delivery.

All New Yorkers deserve to celebrate, honor, and memorialize their loved ones who have passed. Even during these difficult times, we must continue to practice social distancing, good hand hygiene, and infection prevention to help slow the spread of COVID-19 and protect others from getting sick.

Funeral Services

  • Funeral services, viewings, and burials are allowed but should be limited to immediate family and as few people as possible.
  • Guests must continue to practice physical distancing, including remaining at least 6 feet apart from others.
  • If you are sick, you must stay home. Many funeral homes are offering live-streaming, video conference, and other remote options for people who cannot attend in person.

Remains

There’s no known risk of being in the same room with the body of someone who was confirmed to have COVID-19. However, since much is still unknown about the virus and how it spreads, you shouldn’t touch the body of someone who was confirmed to have COVID-19 or may have had COVID-19.

There are currently no restrictions against or guidelines for embalming, cremating, or burying someone who died as a result of COVID-19.

Funeral Homes

Funeral homes are directed by the Centers for Disease Control and Prevention (CDC) to follow routine prevention and control precautions, including requiring that staff wear personal protective equipment (PPE) and follow disinfection protocols.

To comply with social distancing restrictions, only one funeral can be held at a time.

Financial Assistance

Low-income City residents may be eligible for financial assistance to meet funeral expenses for a low-income New York City resident who passed away. Learn more on the Funeral Financial Assistance page.

Coronavirus Information

You can get information about the coronavirus, including symptoms, prevention, testing, and other health topics on the Coronavirus (COVID-19) Health and Safety page.

Health Care Providers

If you don’t have a health care provider and need to schedule a primary care appointment, visit the Find a Doctor page for a referral.

Health Insurance

You can learn about free or low-cost public health insurance programs and services on the following pages:

The enrollment period for New Yorkers to enroll in private health insurance coverage has been extended. Learn more about your options and find enrollment assistance on the Health Insurance Application Assistance page.

Health Care Access for Uninsured

If you are not eligible for insurance or can’t afford it, the NYC Care health care access program may be an option for you. Learn more on the NYC Care page.

Mental Health

You can get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals for:

  • Drug or alcohol abuse
  • Eating disorders
  • Depression and bipolar disorders
  • Anxiety, phobia, or panic disorders
  • Family difficulties
  • Insomnia
  • Schizophrenia and other psychoses
  • Gambling
  • Anger management

Learn more on the Mental Health Support and NYC Well page.

COVID-19 Hotel Program

The COVID-19 Hotel Program provides temporary housing for people who have or may have COVID-19 and cannot isolate themselves where they live. Learn more on the Coronavirus (COVID-19) Health and Safety page.

Medication Delivery

Capsule is a pharmacy which offers free, same day home delivery of prescription medications, 7 days a week.

However, you are still responsible for the cost of the medication not covered by your insurance, just as you would be with any other pharmacy.

The City, is not responsible for these prescription deliveries.

  • Agency: Capsule
  • Phone Number: (646) 362-3092
  • Business Hours: Monday - Friday: 8 AM - 10 PM; Saturday - Sunday: 10 AM - 6 PM

Due to high demand, referrals to the Immigrant Emergency Relief Program are not being made at this time. Many additional resources are available to all New Yorkers, regardless of immigration status or ability to pay.

You can get information online about available services and resources for immigrant communities during the COVID-19 pandemic.

Visit the Mayor's Office of Immigrant Affairs COVID-19 webpage.

You can also get assistance if you have questions about immigration or how to access City services during the COVID-19 crisis.

By Email

AskMOIA@cityhall.nyc.gov

By Phone

Call 311 for assistance.

 

 

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City Clerk offices are currently closed and aren’t providing in-person services, but you and your future spouse can now get a marriage license online.

Project Cupid allows couples to schedule and attend a virtual appointment with the City Clerk’s Office, upload required documents for the license, and submit the signed license after completing the marriage ceremony.

Marriage Ceremonies performed by the City Clerk will be available at a later time. 

New appointments open up weekly and you should regularly check the Project Cupid website for new availability.

Learn more at nyc.gov/projectcupid.

Technical Issues

If you're experiencing issues with the website, you can contact the City Clerk online.

Report a problem with a marriage license.

NYCHA Personal Protective Equipment

The City has provided NYCHA staff with 60,000 masks and 10,000 pairs of gloves. Beginning the week of April 27th, the City will be distributing face coverings and gloves to all NYCHA residents. Beginning Wednesday, April 29th, masks and gloves are being mailed to every NYCHA household with the one mask and one pair of gloves for each household member.

Deliveries should be completed by May 8th. Larger packages that cannot fit in mailboxes will be hand-delivered.

Hand sanitizer is being distributed to NYCHA senior buildings and other high need areas starting this week.

Learn about COVID-19 Guidance & Resources for NYCHA Community.

Rent Hardship

NYCHA has simplified its Rent Hardship Policy to make it easier to reduce your rent during the COVID-19 crisis.

If your hours have been cut at work, or if you have lost your job, you can complete an Interim Recertification immediately.

Rent for public housing residents will always be 30 percent of the household income. If you have no income at this time, your rent will be zero.

Learn about NYCHA's COVID-19 rent hardship policy.

Apply

You can apply online, by phone, or by mail.

Online

Visit the NYCHA SelfService Portal.

By Phone

You can call NYCHA’s Customer Contact Center (CCC) (select menu option "5" when prompted).

  • Agency: New York City Housing Authority
  • Division: Rent Hardship
  • Phone Number: (718) 707-7771
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Select menu option “5” when prompted.

By Mail

Call your Property Management Office to have a paper application mailed to you.

Test & Trace Corps provides animal services for people who have COVID-19 and need to safely separate but need assistance with their pet. 

Learn more about available animal services.

For information about transmission and how to keep you and your pets safe, go to the Coronavirus (COVID-19) Health and Safety page.

Property Tax

The Property Tax and Interest Deferral (PT AID) program helps homeowners who are experiencing hardship defer payments for past and future property taxes.

Learn how to apply on the Property Tax Payment Deferral page.

Mortgages

The Department of Financial Services (DFS) issued an emergency regulation requiring that New York State regulated financial institutions provide residential mortgage forbearance on property located in New York. This will be for a period of 90 days and applies to any individual residing in New York who can demonstrate financial hardship as a result of the COVID-19 pandemic.

Read more about the Emergency Regulation.

If you are concerned about foreclosure, visit the Foreclosure Prevention page for information about financial and legal counseling.

Residential Tenants

You can get help with paying rent, learn your rights under the law, and find resources to help you stay in your home during the COVID-19 public health emergency.

Services and programs include:

  • Help paying rent
  • Lowering or freezing your rent
  • Landlord-Tenant Mediation Project
  • Eviction and legal assistance
  • Tenant Help Line

Learn more on the Coronavirus (COVID-19) and Tenants page.

Commercial Tenants

If you are a commercial tenant, you can get information about financial and legal resources for your business, including help reviewing and negotiating commercial leases, on the Coronavirus (COVID-19) and Businesses page.

Volunteer

Health Care Volunteers

The City of New York is no longer accepting new clinical surge staffing requests at this time.

Learn about the New York City Medical Reserve Corps.

Get the New York City Medical Reserve Corps registration guide.

Non-Healthcare Volunteers

The City of New York's Volunteer Coordination Task Force is working to support community organizations serving those impacted by COVID-19. If your organization is in need of volunteer support to deliver critical services, complete the New York Cares Community Partner Project Intake Form.

Sign up to support COVID-19 relief efforts.

Learn more about the Volunteer Coordination Task Force.

Donate or Partner

Donate Money

The Mayor’s Fund to Advance New York City has set up the COVID-19 Emergency Relief Fund to support health care workers, local businesses, displaced hourly workers, families, youth, and vulnerable New Yorkers.

You learn how to donate money to the Mayor’s Fund on the Donate to New York City page. 

Share Space

Registering community spaces is one way you can help support communities during this time. The NYC Share Your Space Survey is critical to helping the City of New York prepare for emergencies and outreach to all of the City's communities.

Visit the Share Your Space Survey to register your space.

Supply or Make Supplies

The City of New York is seeking businesses with the ability to quickly source and/or make medical supplies, including ventilators, face shields, gowns, and masks, test kits, and other products needed to support the City’s COVID-19 response.