The City has opened a reception center for those affected by the sewage backup in Queens at:

Courtyard Marriott
145-11 North Conduit Avenue
Queens, NY 11436

  • 9 AM to 8 PM on Friday, December 6 
  • 9 AM to 3 PM on Saturday, December 7
  • 12 PM to 4 PM on Sunday, December 8

Please do not drop off donations to this site.

The center serves as a central point for homeowners to reach City resources. Services are available from both government agencies and community-based organizations, including mass care and support, providing claim forms and information to affected residents, and health information and mental health counseling as needed.

The following agencies are available:

  • American Red Cross
  • NYC Department of Environmental Protection (DEP)
  • NYC Department of Housing Preservation and Development (HPD)
  • NYC Department of Social Services/Human Resources Administration (DSS/HRA)
  • NYC Department of Health & Mental Hygiene (DOHMH)

City workers at the center will help affected residents fill out claim forms from the Comptroller in order to be reimbursed for out-of-pocket expenses.

You can get information on how to get clean-up services if your home was affected by sewage back up, online.

Visit NYC Emergency Management's website.

The City has secured contractors to provide water clean-up and waste clean-up services for owners of homes affected by sewage backup in Ozone Park on November 30th, 2019.

Owners will need to provide:

  • Identification
  • Proof of ownership (e.g., title to home, deed, homeowner's policy)
  • Contact information for homeowners to coordinate for right of entry and authorization of work. Work can only be conducted with the written approval of the homeowner

This work may involve potentially taking down sheet rock, ripping up carpets, and other floor materials. Materials taken down or removed due to the sewage backup during the work process will not be replaced; that will be the homeowner's responsibility.

Anything that homeowners wish to retain from the work area should be removed prior to the contractor arriving to begin work. If the property is not properly cleared for work, the contractor will move on to the next homeowner's property and the appointment will need to be rescheduled.

The homeowner, or an authorized representative, must be on site at all times while the contractor is performing the clean-up. Contractors will take photographs prior to the work being conducted as well as after the work has been completed.

Visit NYC Emergency Management's website.