Refunds are only available for lost or stolen 30-day unlimited passes that were paid for with a credit card, debit card or Electronic Benefits Transfer (EBT) card.
You must call New York City Transit (NYCT) Customer Service at 511 to request a refund for the unused portion of your card from the day that you reported it lost or stolen. You must call within the 30 days your monthly MetroCard would have been active.
You will not be able to get a refund if you previously made two or more reports of lost or stolen MetroCards within a calendar year. For approved refunds, NYCT will issue a credit back to your credit, debit, or EBT card.
- Agency: New York State Department of Transportation
- Division: 511NY
- Phone Number: 511
- Business Hours: 24 Hours
- Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.