You must turn in your damaged or not working Fair Fares NYC MetroCard at any Fair Fares NYC office to get a replacement card.
You can turn in your card any time after you discover that it is damaged.
There is no replacement limit per calendar year for a card that is damaged or not working.
Fair Fares NYC offices are open Monday through Friday from 8:00 am to 7:00 pm. The address and cross streets for each office location appear below:
1309 Fulton Avenue
Bronx, NY 10456
(Between 169th and 170th Streets)
444 Thomas S Boyland Street
Brooklyn, NY 11212
(Between Pitkin and East New York Avenues)
413 East 120th Street
New York, NY 10035
(Between First and Pleasant Avenues)
114-02 Guy R Brewer Boulevard
Jamaica, NY 11434
(Between Linden Boulevard and 115th Avenue)
1 Edgewater Street
Staten Island, NY 10305
(Between Willow and Lynhurst Avenues)