You can make a complaint about the Fair Fares NYC program or its employees.

You can also request specific Fair Fares NYC information not available through 311, for example:

  • If you cannot open an ACCESS HRA account to sign up for Fair Fares NYC.
  • If you have received a Fair Fares NYC eligibility notice and need the location information for the Fair Fares NYC offices.
  • If it has been 3 weeks since you enrolled online in Fair Fares NYC and you have NOT received your Fair Fares NYC MetroCard in the mail.
  • If you would like to report to Fair Fares NYC your lost or stolen Fair Fares MetroCard.

Call 311 for assistance.