Coronavirus (COVID-19) Alert

All Fair Fares offices are closed until further notice. You can still apply for Fair Fares NYC online.

If your card has expired and you have money left on your card that you would like to have refunded, please hold onto your card. When the Fair Fares offices reopen, you can bring your card in to request a refund. Refunds can be requested up to two years after expiration. 

If you require an immediate refund, send your card to:

Fair Fares NYC
PO Box 7099
New York, NY 10008-7099

During this time, all new and replacement Fair Fares NYC MetroCard will be mailed to you.

Need something else?

Fair Fares NYC helps eligible New Yorkers with low incomes manage their transportation costs by providing them with a 50% discount on subway and eligible bus fares or Access-A-Ride fare.

With the Fair Fares NYC discount, eligible New York City residents ride certain transportation systems for half the regular price. Pay-Per-Ride fares, Access-A-Ride fares,  7-day unlimited passes, and 30-day unlimited passes are all available in Fair Fares NYC.

The Human Resources Administration (HRA) has been enrolling certain eligible New Yorkers in Fair Fares NYC since January 4th, 2019. On January 27th, 2020, HRA began accepting applications from New York City residents who want to apply for a Fair Fares NYC discount.

New York City residents who applied and are eligible to receive a Fair Fares NYC subway and bus discount will receive their Fair Fares NYC MetroCard in the mail 2 to 3 weeks after their application is approved.

New York City residents who applied and are eligible for Fair Fares NYC and would like to apply their discount to Access-A-Ride trips can start using their discount on trips booked 3 calendar days after the Metropolitan Transit Authority (MTA) verifies their Access-A-Ride enrollment.

If you are a New York City resident, you may be eligible for Fair Fares NYC if you:

  • Are between (and including) the ages of 18 and 64, and
  • Are in a household that meets the income guidelines listed below:
Persons in HouseholdMaximum Annual Income
1$12,760
2$17,240
3$21,720
4$26,200
5$30,680
6$35,160
7$39,640
8$44,120
More than 8Add $4,480 for each additional person
  • Are not receiving (or are not eligible for) full carfare from the Department of Social Services/Human Resources Administration (DSS/HRA) or any other NYC agency, and
  • If choosing the Fair Fares NYC subway and bus discount, are not currently participating or eligible to participate in any other transportation discount program **

** If choosing the Access-A-Ride discount, you may still be eligible for the Fair Fares NYC discount even if you receive a discount (or free rides) on subways and buses from the MTA.

Call 311 for assistance.

MTA Access-A-Ride customers who are participating in the Fair Fares NYC program can request the Fair Fares NYC discount on their Access-A-Ride trips instead of the Fair Fares NYC MetroCard for subways and buses. Fair Fares Access-A-Ride customers who already have a reduced fare MetroCard through the MTA are still eligible for Fair Fares NYC if they meet the other eligibility criteria and are applying for a discount on their Access-A-Ride trips.  If you are not participating in the Fair Fares NYC program and you are an Access-A-Ride customer, visit the Fair Fares NYC website to check your eligibility and apply.

Fair Fares NYC participants who are also Access-A-Ride customers must register their customer identification number with the Fair Fares NYC program to get 50% off their Access-A-Ride trips. Visit the Fair Fares NYC website to log in or create your account and click on 'Update Access-A-Ride Information.'

The MTA must verify that you are an Access-A-Ride customer before your discount will be applied. Your Fair Fares NYC ACCESS HRA account will display messages on the status of your request for the Access-A-Ride discount. After the MTA confirms your Access-A-Ride customer status, you will receive a notice letting you know that your request for the Access-A-Ride discount has been approved and, if you have a Fair Fares MetroCard, when it will be deactivated.

The discount fare on Access-A-Ride trips is $1.35. Access-A-Ride drivers only accept cash payment for Access-A-Ride trips. You cannot use your Fair Fares NYC MetroCard for Access-A-Ride trips.

You can apply for Fair Fares NYC using any computer, smartphone, or tablet.  You can use a smartphone or tablet to submit your required documents, if any.

The application process has two steps:

  1. Submit the application.
  2. Submit required documents, if any, within 10 calendar days of submitting your application using the NYC ACCESS HRA Mobile App.

Your application is not complete until you submit required documents, if any. When the 10 calendar day period to submit documents ends, complete applications are reviewed and an eligibility decision is made. The review can take up to 30 days.

The Fair Fares NYC application process does not require an eligibility interview.

If you need help completing your application or submitting your documents, you can call 311 or visit one of the Fair Fares NYC locations and a staff member will help you.

Check your eligibility and apply for Fair Fares NYC.

Get answers to frequently asked questions about Fair Fares NYC.

Call 311 for assistance by phone.

Fair Fares NYC participants are enrolled in the program for one year. You will be notified when it's time for you to renew your enrollment. 

You must submit a renewal application, and be found eligible, to stay enrolled in the program. 

Your ACCESS HRA Fair Fares NYC account will display reminder messages to you when it's time to renew your enrollment.  Both the notice and reminder messages will include your deadline to submit the renewal application.

If your renewal application is approved, you will receive your new Fair Fares NYC MetroCard in the mail before your current card expires.  If your discount is for Access-A-Ride trips, it will continue automatically when your renewal application is approved.

Get answers to frequently asked questions about Fair Fares NYC.

Call 311 for assistance by phone.

You may be asked to provide documents to verify your identity, age, residency, and income.

Fair Fares NYC will not ask about immigration status or record any information about immigration status.

You must submit the required documents within 10 calendar days from the date you submit your initial or renewal application using the NYC ACCESS HRA Mobile App. If you do not submit the required documents within this timeframe, your application will expire and you will have to submit a new initial or renewal application.

Submitting Documentation

Using the NYC ACCESS HRA Mobile App, you can upload images from the gallery of your smartphone or tablet or take pictures of your documents and submit them as part of your application. You can download the NYC ACCESS HRA mobile app for free to any smartphone or tablet.

The status of the uploaded document is updated in real time. It will display as “Document Received” on the Required Documents page in your ACCESS HRA Fair Fares NYC account. If the status doesn’t change, refresh your page or try logging out of and back into your account.

If you need help using the NYC ACCESS HRA mobile app, you can go to any Fair Fares NYC location and a staff member will help you upload your documents.

You can view the status of your application or renewal application anytime online by logging into your ACCESS HRA Fair Fares NYC homepage.

You will be mailed a notice once a decision is made on your application or renewal application. You can also see the decision in your ACCESS HRA Fair Fares NYC account.

Application or Renewal Application Approved

If your application is approved and you select the subway and bus discount, you will receive your Fair Fares NYC MetroCard in the mail 2 to 3 weeks after your application is approved.  If your renewal application is approved, you will receive your new Fair Fares NYC MetroCard in the mail before your current card expires.

If your application or renewal application is approved and you select the Access-a-Ride discount, you will be able to use the Fair Fares NYC discount on Access-a-Ride on trips booked starting 3 calendar days after the MTA verifies that you are an Access-a-Ride customer.

Eligible New York City residents are enrolled in the Fair Fares NYC program for one year.

Application or Renewal Application Denied

Your application or renewal application may be denied if you do not meet the program eligibility requirements. You can log into your ACCESS HRA Fair Fares NYC account to view the reason for the denial. The notice you received explains why you are not eligible for Fair Fares NYC.

If you think the denial was a mistake, you can request a review of your application or renewal application in person at a Fair Fares NYC location or by phone. You must make this request within 14 calendar days from the date you receive the notice.

Call 311 for assistance.

Fair Fares NYC Locations are open Monday through Friday from 8 AM to 7 PM, except city holidays.

The Fair Fares NYC MetroCard discounted options and prices are:

  • $16.50 for a 7-day unlimited pass
  • $63.50 for a 30-day unlimited pass
  • $1.35 for a single fare (Pay-Per-Ride)

The Metropolitan Transit Authority (MTA) MetroCard vending machines will know to charge you the discounted price for an unlimited pass. The turnstiles and bus fare boxes will know to charge you half the regular fare when you swipe for Pay-Per-Ride.

MTA station booths only accept cash payment for Fair Fares NYC MetroCards.

MTA MetroCard vending machines accept payment for Fair Fares NYC MetroCards by:

  • Cash
  • Credit card
  • Debit card
  • Electronic Benefits Transfer (EBT) Card

The Fair Fares NYC MetroCard you receive will not have any time or value on it. You must add time or value on your Fair Fares NYC MetroCard to use it.

You can add time for half the regular price or add value to your card at a Metropolitan Transit Authority (MTA) station booth or MTA MetroCard vending machines, as follows:

  • To add time, buy a 7-day unlimited pass or a 30-day unlimited pass.
  • To add value, choose the dollar amount you want to add to your card and have available for Pay-Per-Ride fares.

You can add value and time on your Fair Fares NYC MetroCard at the same time. The bus fare box or subway turnstile will use the unlimited ride period first.  Once the weekly unlimited or monthly unlimited ride period ends, the bus fare box or subway turnstile will start deducting half-fare if there is value on your card.

When you use the value on your Fair Fares NYC MetroCard for Pay-Per-Ride, the turnstile or bus fare box will know to charge you half the current fare. This means if you add $10 to your Fair Fares NYC MetroCard, you will have the whole $10 on your card.  Each time you swipe your card, you will be only charged half the current price for a single fare.

    Public Transportation Systems

    You can use your Fair Fares NYC MetroCard on:

    • New York City subways
    • Eligible New York City buses
    • The Staten Island Railway (SIR)

    You cannot use your Fair Fares NYC MetroCard on:

    • Metropolitan Transit Authority (MTA) Express Buses
    • The Long Island Rail Road (LIRR)
    • Port Authority Trans-Hudson (PATH)
    • AirTrain
    • Metro-North Railroad

    The expiration date of your Fair Fares NYC MetroCard is printed on the back of your card. The card will not work after the expiration date. You can use your card until it expires.  

    If your card will expire in less than 30 days:

    • You may be able to add value for Pay-Per-Ride fares or a 7-day unlimited pass.
    • You cannot purchase a 30-day unlimited pass.

    If your card will expire in less than 7 days:

    • You may be able to add value for Pay-Per-Ride fares.
    • You cannot purchase a 7-day unlimited pass.

    Please note the following important information about expired Fair Fares NYC MetroCards:

    • You should only return your expired card to a Fair Fares NYC location if there is money left on the card and you would like to request a refund. Any request for a refund must be made within 2 years of the card’s expiration date.
    • Do not give your expired card to an MTA station agent if you have money left on the card.
    • MTA vending machines will not offer to exchange your card when it expires.

    If you have an active Fair Fares case, you can get assistance with a Fair Fares card that is expiring or has expired.

    Call 311 for assistance.