Fair Fares NYC helps eligible New Yorkers with lower incomes manage their transportation costs by providing them with a discount MetroCard.

Using the Fair Fares NYC MetroCard, eligible New York City residents ride certain NYC public transportation systems for half the regular price. Pay-Per-Ride fares, 7-day unlimited passes, and 30-day unlimited passes are all available in Fair Fares NYC.

The Department of Social Services (DSS) has been enrolling certain eligible New Yorkers in Fair Fares NYC since January 4th, 2019. On January 27th, 2020, DSS began accepting applications from New York City residents who want to apply for Fair Fares NYC.

New York City residents who applied and are eligible to receive a Fair Fares NYC MetroCard will receive their card in the mail 2 to 3 weeks after their application is approved.

If you are a New York City resident, you may be eligible for Fair Fares NYC if you:

  • Are between (and including) the ages of 18 and 64; 
  • Are not participating or eligible to participate in the Metropolitan Transit Authority (MTA) disability or senior discount fare programs;
  • Are not receiving carfare from the Department of Social Services (DSS), Human Resources Administration (HRA), Department of Homeless Services (DHS), or any other NYC agency; and
  • Have a pre-tax annual household income that is at or below 100% of the Federal Poverty Level:

Persons in Household

Maximum Annual Income


(For families/households with more than 8 people, add $4,480 for each additional person.)

If you get Cash Assistance or Supplemental Nutrition Assistance Program (SNAP) benefits, you can check your ACCESS HRA account to see whether you or other members of your household are eligible for Fair Fares NYC.

Call 311 for assistance.

Currently, you must submit your application for Fair Fares NYC online.  You can use any computer, smart phone, or tablet to submit your application.

The application process has two steps:

  1. Submit an application online (You must agree to the "Conditions of Use" to submit your application.)
  2. Submit required documents, if necessary, within 10 calendar days of submitting your application using the Fair Fares NYC Doc Uploads mobile app.

Your application and supporting documents will be reviewed to determine whether you are eligible for Fair Fares NYC.  The review process can take up to 30 days.

The Fair Fares NYC application process does not require an eligibility interview and currently does not have a paper application.

Apply for Fair Fares NYC.

If you need help completing your application or submitting your documents, you can visit one of the Fair Fares NYC locations and a staff member will help you.

You may be asked to provide documents to verify your identity, age, residency, and income.

The City will not ask about immigration status or record any information about immigration status.

You must submit the required documents within 10 calendar days from the date you submit your application.

If you do not submit documents within 10 calendar days from the date you submit your application, you will be found ineligible and will have to submit a new application.

Using the Fair Fares NYC Doc Uploads mobile app, you can take pictures of your documents and submit them as part of your application.

You can download the Fair Fares NYC Doc Uploads mobile app for free to any smart phone or tablet from the Apple App Store (iPhone) or Google Play (Android). Search for "Fair Fares."

If you need help using the Fair Fares NYC Doc Uploads mobile app, you can go to any Fair Fares NYC location and a staff member will help you upload your documents.

You can view the status of your application anytime online by logging into your Fair Fares account.

Log into your Fair Fares account.

You will be mailed a notice once a decision is made on your application. You can also see the decision in your Fair Fares account.

Application Approved

If your application is approved, you will receive your Fair Fares NYC MetroCard in the mail 2 to 3 weeks after your application is approved.

Eligible New York City residents are enrolled in the Fair Fares NYC program for one year.

Application Denied

Your application may be denied if you do not meet the program eligibility requirements. You can log into your Fair Fares account to view the reason for application denial. The notice you received explains why you are not eligible for Fair Fares NYC.

If you think the denial was a mistake, you can request a review of your application in person at a Fair Fares NYC location or by phone. You must make this request within 14 calendar days from the date you receive the notice.

Call 311 for assistance.

Fair Fares NYC Locations are open Monday through Friday from 8 AM to 7 PM, except city holidays.


1309 Fulton Avenue
3rd Floor
Bronx, NY 10456
(Between 169th and 170th Streets)


30 Thornton Street
1st Floor
Brooklyn, NY 11206
(Between Flushing Avenue and Broadway)


413 East 120th Street
2nd Floor
New York, NY 10035
(Between First and Pleasant Avenues)


114-02 Guy R Brewer Boulevard
2nd Floor
Jamaica, NY 11434
(Between Linden Boulevard and 115th Avenue)

Staten Island

1 Edgewater Street
2nd Floor
Staten Island, NY 10305
(Between Willow and Lynhurst Avenues)

If you have a disability and need assistance accessing Human Resources Administration (HRA) programs, services, and benefits, you may request a reasonable accommodation.

Some examples of reasonable accommodations are:

  • Flexible scheduling to avoid rush hour travel
  • Priority appointments to minimize wait time at HRA offices
  • Sign language interpreters
  • Home visits
  • Assistance reading and completing forms and notices

To learn how to request a reasonable accommodation from HRA, visit the Disability Access page.

The Fair Fares NYC MetroCard discounted options and prices are:

  • $16.50 for a 7-day unlimited pass
  • $63.50 for a 30-day unlimited pass
  • $1.35 for a single fare (Pay-Per-Ride)

The Metropolitan Transit Authority (MTA) MetroCard vending machines will know to charge you the discounted price for an unlimited pass. The turnstiles and bus fare boxes will know to charge you half the regular fare when you swipe for Pay-Per-Ride.

MTA station booths only accept cash payment for Fair Fares NYC MetroCards.

MTA MetroCard vending machines accept payment for Fair Fares NYC MetroCards by:

  • Cash
  • Credit card
  • Debit card
  • Electronic Benefits Transfer (EBT) Card

The Fair Fares NYC MetroCard you receive will not have any time or value on it. You must add time or value on your Fair Fares NYC MetroCard to use it.

You can add time for half the regular price or add value to your card at a Metropolitan Transit Authority (MTA) station booth or MTA MetroCard vending machines, as follows:

  • To add time, buy a 7-day unlimited pass or a 30-day unlimited pass.
  • To add value, choose the dollar amount you want to add to your card and have available for Pay-Per-Ride fares.

You can add value and time on your Fair Fares NYC MetroCard at the same time. The bus fare box or subway turnstile will use the unlimited ride period first.  Once the weekly unlimited or monthly unlimited ride period ends, the bus fare box or subway turnstile will start deducting half-fare if there is value on your card.

When you use the value on your Fair Fares NYC MetroCard for Pay-Per-Ride, the turnstile or bus fare box will know to charge you half the current fare. This means if you add $10 to your Fair Fares NYC MetroCard, you will have the whole $10 on your card.  Each time you swipe your card, you will be only charged half the current price for a single fare.

Public Transportation Systems

You can use your Fair Fares NYC MetroCard on:

  • New York City subways
  • Eligible New York City buses
  • The Staten Island Railway (SIR)

You cannot use your Fair Fares NYC MetroCard on:

  • Metropolitan Transit Authority (MTA) Express Buses
  • The Long Island Rail Road (LIRR)
  • Port Authority Trans-Hudson (PATH)
  • AirTrain
  • Metro-North Railroad