You can view the status of your application or renewal application anytime online by logging into your ACCESS HRA Fair Fares NYC account.
You will be mailed a notice once a decision is made on your application or renewal application. You can also see the decision in your ACCESS HRA Fair Fares NYC account.
Application or Renewal Application Approved
If your application is approved and you select the subway and bus discount, you will receive your Fair Fares NYC MetroCard in the mail 2 to 3 weeks after your application is approved. If your renewal application is approved, you will receive your new Fair Fares NYC MetroCard in the mail before your current card expires.
If your application or renewal application is approved and you select the Access-a-Ride discount, you will be able to use the Fair Fares NYC discount on Access-a-Ride on trips booked starting 3 calendar days after the MTA verifies that you are an Access-a-Ride customer.
Eligible New York City residents are enrolled in the Fair Fares NYC program for one year.
Application or Renewal Application Denied
Your application or renewal application may be denied if you do not meet the program eligibility requirements. You can log into your ACCESS HRA Fair Fares NYC account to view the reason for the denial. The notice you received explains why you are not eligible for Fair Fares NYC.
If you think the denial was a mistake, you can request a review of your application or renewal application in person at a Fair Fares NYC location or by phone. You must make this request within 14 calendar days from the date on the notice you received.
- Agency: Human Resources Administration
- Phone Number: (718) 557-1399
- Business Hours: Monday, Tuesday, Thursday, Friday: 8 AM - 5 PM; Wednesday 8 AM - 7 PM
- Staff is available through the automated phone system during business hours, except on City holidays. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.