Coronavirus (COVID-19) Alert

Due to COVID-19, all Family Welcome Centers (FWC) staff members are providing assistance Monday through Friday via email, phone, and video conference only.

Family Welcome Center staff can support with:

  • Questions about admissions
  • Guidance for students new to New York City
  • Enrollment
  • Information about offers and waitlists (after offers are released)
  • Adding your child to waitlists and accepting/declining offers (when waitlists are open)

Visit the Family Welcome Center website.

Contact FWC Staff by Email

You can send an email to your local Family Welcome Center. Your local center is based on your School District.

In your email, include:

  • Your child's first name, last name, date of birth, and OSIS number,
  • A photo or scan of your government-issued photo ID,
  • Photos or scans of documents on the Registration Checklist if your child is new or returning to the NYCDOE school system,
  • If you need support in another language, and
  • If you (the child's parent/guardian) are deaf or hard-of-hearing.

Do not include any photographs of students with your message.

Bronx 

Brooklyn

Manhattan

Queens

Staten Island

Need something else?

New York City families can get help with public school enrollment and admissions at Department of Education (DOE) Family Welcome Centers.

Centers may be closed on holidays. Check DOE's website for information.

Visit the Family Welcome Center website.

  • Agency: Department of Education
  • Division: Belmont Plaza Family Welcome Center
  • Phone Number: (718) 329-8050
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Unionport Family Welcome Center
  • Phone Number: (718) 828-7546
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Ocean Avenue Family Welcome Center
  • Phone Number: (718) 758-7672
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Bay Ridge Family Welcome Center
  • Phone Number: (718) 759-4942
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Brownsville Family Welcome Center
  • Phone Number: (718) 240-3598
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Fort Greene Family Welcome Center
  • Phone Number: (718) 804-6599
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Chelsea Family Welcome Center
  • Phone Number: (212) 330-9442
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: George Washington Campus Family Welcome Center
  • Phone Number: (212) 342-8304
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Harlem Family Welcome Center
  • Phone Number: (212) 342-8304
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Beach Channel Campus Family Welcome Center
  • Phone Number: (718) 734-3300 x6174
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Flushing Family Welcome Center
  • Phone Number: (718) 281-3422
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Jamaica Family Welcome Center
  • Phone Number: (718) 557-2786
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Long Island City Family Welcome Center
  • Phone Number: (718) 391-6270
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Staten Island Family Welcome Center
  • Phone Number: (718) 420-5617
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM