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New York City families can get help with public school enrollment and admissions at Department of Education (DOE) Family Welcome Centers.

Family Welcome Center staff can support with:

  • Questions about admissions
  • Guidance for students new to New York City
  • Enrollment
  • Information about offers and waitlists (after offers are released)
  • Adding your child to waitlists and accepting/declining offers (when waitlists are open)

Please note that FWCs are experiencing a large volume of enrollment requests. FWC staff are working to reach out to families on their requests as soon as possible.

Centers may be closed on holidays. Check DOE's website for information.

Visit the Family Welcome Center website.

  • Agency: Department of Education
  • Division: Belmont Plaza Family Welcome Center
  • Address: 1 Fordham Plaza, 7th Floor, Bronx, NY, 10458
  • Phone Number: (718) 329-8050
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Unionport Family Welcome Center
  • Address: 1230 Zerega Avenue, Room 24, Bronx, NY, 10462
  • Phone Number: (718) 828-7546
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

Contact FWC Staff by Email

You can send an email to your local Family Welcome Center. Your local center is based on your School District.

In your email, include:

  • Your child's first name, last name, date of birth, and OSIS number,
  • A photo or scan of your government-issued photo ID,
  • Photos or scans of documents on the Registration Checklist if your child is new or returning to the NYCDOE school system,
  • If you need support in another language, and
  • If you (the child's parent/guardian) are deaf or hard-of-hearing.

Do not include any photographs of students with your message.

  • Agency: Department of Education
  • Division: Prospect Heights Family Welcome Center
  • Address: 355 Park Place, Brooklyn, NY, 11238
  • Phone Number: (718) 623-5069
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

Please note that this site is not yet fully accessible. For students and guardians who have physical accessibility needs, there are two options. You can either

  • Request remote support or
  • Schedule an in-person appointment at the following alternate location: P.S. 009K, 80 Underhill Avenue, Room 134, Brooklyn, NY 11238 .  

To make a remote or in-person appointment at the alternate location, call 718-623-5069 or email ParkPlaceFWC@schools.nyc.gov.

Additionally, please note that the accessible entrance to P.S. 009K is not the same as the main entrance; the accessible entrance is located on Bergen Street.

  • Agency: Department of Education
  • Division: Bay Ridge Family Welcome Center
  • Address: 415 89th Street, 5th Floor, Brooklyn, NY, 11209
  • Phone Number: (718) 759-3900
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Brownsville Family Welcome Center
  • Address: 1665 St. Mark's Avenue, Room 116, Brooklyn, NY, 11233
  • Phone Number: (718) 240-3598
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Ocean Avenue Family Welcome Center
  • Address: 1780 Ocean Avenue, 3rd Floor, Brooklyn, NY, 11230
  • Phone Number: (718) 758-7744
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

Contact FWC Staff by Email

You can send an email to your local Family Welcome Center. Your local center is based on your School District.

In your email, include:

  • Your child's first name, last name, date of birth, and OSIS number,
  • A photo or scan of your government-issued photo ID,
  • Photos or scans of documents on the Registration Checklist if your child is new or returning to the NYCDOE school system,
  • If you need support in another language, and
  • If you (the child's parent/guardian) are deaf or hard-of-hearing.

Do not include any photographs of students with your message.

  • Agency: Department of Education
  • Division: Chelsea Family Welcome Center
  • Address: 333 7th Avenue, 12th Floor, Room 1211, NY, 10001
  • Phone Number: (917) 339-1763
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Harlem Family Welcome Center
  • Address: 388 West 125th Street, 7th Floor, Room 713, New York, NY, 10027
  • Phone Number: (212) 342-8301
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: George Washington Campus Family Welcome Center
  • Address: 549 Audubon Avenue, Room 220, New York, NY, 10040
  • Phone Number: N/A
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

Contact FWC Staff by Email

You can send an email to your local Family Welcome Center. Your local center is based on your School District.

In your email, include:

  • Your child's first name, last name, date of birth, and OSIS number,
  • A photo or scan of your government-issued photo ID,
  • Photos or scans of documents on the Registration Checklist if your child is new or returning to the NYCDOE school system,
  • If you need support in another language, and
  • If you (the child's parent/guardian) are deaf or hard-of-hearing.

Do not include any photographs of students with your message.

  • Agency: Department of Education
  • Division: Long Island City Family Welcome Center
  • Address: 28-11 Queens Plaza North, 3rd Floor, Long Island City, NY, 11101
  • Phone Number: (718) 391-6270
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Flushing Family Welcome Center
  • Address: 30-48 Linden Place, Flushing, NY, 11354
  • Phone Number: (718) 281-3452
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Jamaica Family Welcome Center
  • Address: 90-27 Sutphin Boulevard, 1st Floor, Jamaica, NY, 11435
  • Phone Number: (718) 557-2786
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

Contact FWC Staff by Email

You can send an email to your local Family Welcome Center. Your local center is based on your School District.

In your email, include:

  • Your child's first name, last name, date of birth, and OSIS number,
  • A photo or scan of your government-issued photo ID,
  • Photos or scans of documents on the Registration Checklist if your child is new or returning to the NYCDOE school system,
  • If you need support in another language, and
  • If you (the child's parent/guardian) are deaf or hard-of-hearing.

Do not include any photographs of students with your message.

  • Agency: Department of Education
  • Division: Staten Island Family Welcome Center
  • Address: 715 Ocean Terrace, Building A, Staten Island, NY, 10301
  • Phone Number: (718) 420-5654
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

Contact FWC Staff by Email

You can send an email to your local Family Welcome Center. Your local center is based on your School District.

In your email, include:

  • Your child's first name, last name, date of birth, and OSIS number,
  • A photo or scan of your government-issued photo ID,
  • Photos or scans of documents on the Registration Checklist if your child is new or returning to the NYCDOE school system,
  • If you need support in another language, and
  • If you (the child's parent/guardian) are deaf or hard-of-hearing.

Do not include any photographs of students with your message.

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