A Service Request is your request for the City to provide you with assistance, perform an inspection, or address a problem. NYC311 can accept Service Requests for a wide range of issues, including over 500 complaint types. Service Requests can help you get a pothole fixed in your neighborhood, the heat turned on in your apartment, or a refund for an overpaid parking ticket.
For a complete list of the types of Service Requests we accept, visit our Report Problems page.
With the exception of CFC and freon removal appointments, bulk item pickup appointments, and e-waste pickup appointments, you cannot cancel or remove a Service Request or complaint once you have submitted it through 311.
Service Request Updates
When submitting a Service Request, if you provide your email address or phone number you will receive status updates by email or text message. If you provide both, you will receive updates by both email and text.
If you choose not to get updates and later change your mind, you can subscribe to follow a Service Request. Visit Service Request Lookup and search for the Service Request you want to follow. Click the "Subscribe" or "Follow Service Request" buttons to begin getting updates. You can also subscribe to follow Service Requests submitted by others.
No personal information is included in these updates.