Service Requests

Need something else?

A Service Request is your request for the City to provide you with assistance, perform an inspection, or address a problem. NYC311 can accept Service Requests for a wide range of issues, including over 500 complaint types. Service Requests can help you get a pothole fixed in your neighborhood, the heat turned on in your apartment, or a refund for an overpaid parking ticket.

For a complete list of the types of Service Requests we accept, visit our Report Problems page.

Service Request Updates

When submitting a Service Request, if you provide your email address or phone number you will receive status updates by email or text message. If you provide both, you will receive updates by both email and text.

If you choose not to get updates and later change your mind, you can subscribe to follow a Service Request. Visit Service Request Lookup and search for the Service Request you want to follow. Click the "Subscribe" or "Follow Service Request" buttons to begin getting updates. You can also subscribe to follow Service Requests submitted by others.

No personal information is included in these updates.

Canceling a Service Request

With the exception of CFC and freon removal appointments and e-waste pickup appointments, you cannot cancel or remove a Service Request or complaint once you have submitted it through 311.

If you provide an email address with your Service Request, you will receive status updates by email. First, you will receive a confirmation email with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you will receive a new email with a status update.

The emails will come from SRNotice@customercare.nyc.gov.

The City doesn't accept complaints for email notifications, but you can provide NYC311 Feedback.

If you provide a phone number with your Service Request, you will receive status updates by SMS text message.

First, you will receive a confirmation message with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you will receive a new message to alert you of a status update.

The City does not charge for this service, but your text messaging or data rates may apply. Check with your carrier for further information.

The City doesn't accept complaints for email notifications, but you can provide NYC311 Feedback.

NYC311 accepts photos, videos, and other file attachments with most Service Request types.

Photo or video evidence is not necessary for City Agencies to take action.

Learn more about submitting files with NYC311 Service Requests.

Your privacy is important to us.

NYC311 only collects identifying information needed to work on your Service Request. This can include your name, address, phone number, and other identifying information, although some requests may be filed anonymously. We do not collect any information for commercial or marketing purposes.

NYC311 only shares identifying information with City Agencies, City workers, and vendors handling your request. We do not share identifying information with third parties unless required by law.

The NYC311 Privacy Policy details how we handle identifying information. Read it here.

After you submit a Service Request through NYC311, you will get a confirmation message with the Service Level Agreement (SLA) and information about how the agency will respond. An SLA is the time it takes an agency to respond to that type of Service Request.

View Service Request SLA data for the Department of Housing Preservation and Development (HPD).

View Service Request SLA data for all other City Agencies.