Coronavirus (COVID-19) Alert

The Human Resources Administration (HRA) is trying to eliminate, whenever possible, the need for clients to come into their offices.

Effective immediately, the number of HRA Centers and Offices open to the public has been reduced. You can use the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time to submit requests to HRA.

Please only visit a SNAP Center if your needs cannot be met online or by phone. Hours and locations may change.  Visit the HRA Center Locations website for more information.

Until further notice:

  • Cash Assistance recertifications have been postponed. If your recertification is currently scheduled or coming due, you do not need to submit your recertification form or have a recertification interview. Your benefits will continue. HRA will send you a letter telling you when you need to recertify.
  • All scheduled in-person appointments have been cancelled. You will get a text or email from HRA letting you know your next steps.
  • No in-person appointments are necessary for new Cash Assistance or Emergency One-Time Assistance applicants. You can apply on the ACCESS HRA website or the ACCESS HRA Mobile App. Then HRA will call you for your application eligibility interview.
  • Cash Assistance clients can apply for a Special Grant using ACCESS HRA.

If you currently receive Cash Assistance, your case will stay open even if you:

  • Miss an HRA appointment, including for child support or child care services
  • Miss an HRA work or training assignment (even if you are or were sanctioned)
  • Can’t submit your 6-month periodic report

Please use the ACCESS HRA website or the ACCESS HRA Mobile App to view your case information and update your contact information. It's very important that HRA has your current contact information.

Get more information about COVID-19 and your HRA benefits.

Need something else?

You can find out if you are eligible for public assistance. You can apply for cash benefits and participate in programs that prepare you for self-sufficiency. 

Eligible families may receive up to 60 months of federally funded cash assistance under the Temporary Aid to Needy Families Program (TANF). Single individuals without children and families who have already received cash assistance for 60 months may receive benefits under the New York State Safety Net Program.

Caregivers who are not foster parents but are financially responsible for children in their care may also be eligible for cash assistance.

Temporary benefits include:

  • A cash grant that includes a shelter portion
  • Energy assistance grants 
  • Additional money to assist with other expenses

You can learn more about eligibility and the application process from the Human Resources Administration (HRA). You can also find out your case status.

Learn more about public assistance.

You can get information about eligibility requirements online, by phone, or in person at a Job Center. (Job Centers used to be called Welfare Offices.) 

You can apply by mail or in person at a Job Center.

If you’re already receiving cash assistance, you can complete an online recertification application.

Online

Use ACCESS NYC to pre-screen for Cash Assistance and other programs and learn how to apply.

Find out what documents you need to apply.

In Person

You can get the location of the nearest Job Center.

Find a Job Center.

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

You must meet the Able-Bodied Adult Without Dependents (ABAWD) work requirements if you apply for or receive SNAP benefits and are an ABAWD, as defined by federal SNAP rules. 

ABAWDs are only eligible to get SNAP benefits for three months in a 3-year period unless they meet certain special work requirements or are excused. In New York State, this 3-year period began on January 1, 2019.

As of April 1, 2020, all ABAWDs who live in New York City will have to meet one of the activities listed below to fulfill their work requirement.  

If you are an ABAWD you must complete and give us proof of one of the following each month:

  • Work, including "in-kind" and volunteer work, for at least 80 hours per month.
  • Participation in an employment and training program for veterans operated by the Department of Labor or Department of Veterans Affairs for at least 80 hours per month.
  • Participate in a Workforce Innovation and Opportunity Act (WIOA) or TradeAct program, including job search, job readiness, occupational skills training, and education activities for at least 80 hours per month.
  • Participate in a combination of work or qualifying work programs for at least 80 hours per month.

Proof is not required for the following work requirements because they are tracked by HRA:

  • Participate in a work activity approved by HRA for no more than 12 hours per month.
  • Participate in an HRA-approved work or training program for at least 80 hours per month.

The work requirements listed above apply to each ABAWD in the SNAP household.

If you are an applicant or recipient of cash assistance and you must move, you may be eligible for help with: 

  • Moving expenses
  • Security deposit voucher
  • Broker’s fees
  • Temporary storage for furniture and personal belongings

All requests for moving and storage expenses must be made at the Job Center. You can also learn about the request process by phone.

Find a Job Center.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

Public assistance clients can get case status information, can request a budget letter, and can requests to have their budget information changed.

Examples of changes include:

  • Adding family members
  • Removing family members
  • Changing the amount of household income
  • Changing address

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

If you owe HRA money on a closed public assistance case, you can set up a payment plan by phone.

Call 311 for assistance.