The Adult Protective Services (APS) program is a state-mandated case management program available to individuals 18 years and older without regard to income and assets. APS arranges for services and support for eligible adults with physical and/or mental disabilities who are at risk of harm. 

APS works to help at-risk clients remain safely in the community.  

Individuals can be referred by anyone wishing to safeguard a vulnerable adult in the community.

Learn more about APS.

You can make a referral to APS:

By Email

Email your request to Please include your name and contact information.

By Fax

(212) 896-5737

By Phone

Staff is only available Monday through Friday from 9 AM to 5 PM to provide assistance over the phone.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

You can make a complaint about APS to the Human Resources Administration (HRA).

If you are a third party and would like to make a complaint, you must provide the name and address of the APS client.

If you provide contact information for your complaint, the agency will contact you within 14 days. No status updates will be available at 311.


Email the Human Resources Administration.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for assistance.

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