The Adult Protective Services (APS) program helps at-risk people 18 years and older to live safely in their community.

APS can help arrange services and support for adults who:

  • Are physically or mentally impaired
  • Are unable to manage their own resources
  • Are unable to protect themselves from abuse and neglect
  • Have no one who is willing to assist them

Anyone can refer an adult to APS. You can refer yourself if needed.

You can get help regardless of income.

Learn more about APS.

You can make a referral to APS:


Use the Adult Protective Services Online Referral System.

By Fax

(212) 896-5737

By Phone

Staff is available Monday through Friday from 9 AM to 5 PM to provide assistance over the phone.

  • Agency: Human Resources Administration
  • Division: Adult Protective Services
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

You can make a complaint about APS. To make a complaint for someone else who is an APS client, please provide their name and address.

If you provide your contact information, the Human Resources Administration (HRA) will contact you within 14 days. NYC311 will not have any status updates.


Email the Human Resources Administration.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

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