Adult Protective Services (APS) provides assistance to adults 18 and older who, because of mental or physical disabilities, are unable to manage their own resources, carry out the activities of daily living, or protect themselves from neglect or hazardous situations without assistance from others, and have no one available who is willing and able to responsibly assist.

APS caseworkers conduct home visits to complete assessments, determine eligibility, and implement services for those who are eligible.

Online

Learn more about APS.

By Phone

Call 311 for assistance.

You can make a complaint about the Adult Protective Services (APS) program to the Human Resources Administration (HRA). APS is a state-mandated case management program that arranges for services and support for adults with physical and/or mental disabilities who are at risk of harm. 

If you are a third party and would like to make a complaint, you must provide the name and address of the APS client.

If you provide contact information for your complaint, the agency will contact you within 14 days. No status updates will be available at 311.

Online

Email the Human Resources Administration.

By Phone

Call 311 for assistance.