Paid care workers include homecare and domestic workers such as:

  • Nannies
  • Caregivers
  • Home health aides
  • Personal care aides
  • Home attendants
  • House cleaners

Paid care workers and employers in New York City can contact the Department of Consumer Affairs about:

  • Legal rights for workers
  • Legal responsibilities for employers
  • Workplace questions
  • Workplace complaints
  • Resources

You can also submit questions online, by email or telephone.


By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for assistance.

The Paid Care Division is dedicated to:

  • Defending the rights of paid care workers
  • Improving the quality of paid care jobs
  • Strengthening the paid care system

The Division supports paid care workers and employers in NYC through:

  • Public outreach to inform workers about their rights and available City resources
  • Complaint intake and referrals to address workplace violations at the local, state, and federal levels
  • Research and policy development on worker demographics, working conditions, and industry standards
  • Research and policy development on employer compliance with workplace laws, and the effectiveness of worker cooperatives

Learn more about resources available to paid care workers.

The Department of Consumer Affairs (DCA) was renamed to the Department of Consumer and Worker Protection (DCWP). The Agency was renamed to reflect their expanded mission to protect the rights of workers and ensure compliance with labor policy and standards.

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