The Domestic Worker Mediation Program is a respectful, confidential, and free way to resolve workplace issues without going to court. The program is a partnership between DCWP and the Center for Creative Conflict Resolution at the NYC Office of Administrative Trials and Hearings (OATH).
Who Takes Part
- Domestic worker (any worker who works directly for a private household in NYC)
- Household employer
- Mediator (provided by the City)
- DCWP attorney
What It Covers
Mediation is for workplace issues related to:
- Unpaid wages
- Minimum wage and overtime
- Paid Safe and Sick Leave
- Retaliation
How It Works
A DCWP staff member will interview the worker and employer to:
- Identify workplace issues
- Inform them of their rights and obligations
- Collect information and documents
- Help them decide whether mediation is the right path
Mediation is voluntary. If both the worker and employer agree to mediation, a neutral mediator from the Center for Creative Conflict Resolution at OATH will work with the worker and employer to understand the issues and reach an agreement that is fair for everyone. A DCWP staff member and worker or employer representatives may also participate.
Domestic workers or employers can request more information or make an appointment.
Online
Learn more about the mediation program.
By Email
OLPS@dcwp.nyc.gov
By Phone
- Agency: Department of Consumer and Worker Protection
- Division: Office of Labor Policy and Standards
- Phone Number: (212) 436-0380
- Business Hours: Monday - Friday: 9 AM - 5 PM
- Phone assistance is available, but some calls may go straight to voice mail. Please leave a detailed message and a representative will contact you. As an alternative, visit nyc.gov/workers.
