For information and complaints about the New York Waterway Ferry or Bus service, including the East River Ferry, you can call the Customer Service line.
- Agency: New York State Department of Transportation
- Division: New York Waterway Ferry or Bus Customer Service Line
- Address: 50 Wolf Road, New York, NY, 12232
- Phone Number: (800) 533-3779
- Business Hours: Monday - Friday: 9 AM - 5 PM