To request a copy of a medical record from a hospital, call or write to the hospital holding the record. You must speak to the Medical Records Department and request a release of medical information authorization form from the hospital.
If the hospital does not respond to this request within a timely manner, you can file a complaint with the NYS Department of Health, Hospital Complaint Department.
You can also make a complaint or get assistance with getting records from hospitals that have gone out of business.
Get more information about requesting medical records.
Make a complaint about a hospital.
New York State Department of Health
Centralized Hospital Intake Program
Empire State Plaza
Albany, NY 12237
- Agency: New York State Department of Health
- Division: Hospital Complaints Hotline
- Phone Number: (800) 804-5447
- Business Hours: Mon - Fri: 8:30 AM - 4:30 PM