You can get medical records from a hospital, a doctor, or from the Department of Health's Bureau of STD.

To request a copy of a medical record from a hospital, call or write to the hospital holding the record. You must speak to the Medical Records Department and request a release of medical information authorization form from the hospital.

If the hospital does not respond to this request within a timely manner, you can file a complaint with the NYS Department of Health, Hospital Complaint Department.

You can also make a complaint or get assistance with getting records from hospitals that have gone out of business.

Online

Get more information about requesting medical records.

Make a complaint about a hospital.

By Mail

New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237

By Phone

  • Agency: New York State Department of Health
  • Division: Hospital Complaints Hotline
  • Phone Number: (800) 804-5447
  • Business Hours: Monday - Friday: 8:30 AM - 4:30 PM

To request a copy of a medical record from a physician, call or write to the physician holding the record.  

If the physician does not respond to this request within a timely manner, you can file a complaint with the NYS Department of Health, Office of Professional Medical Conduct for Physicians.

You can also get assistance with getting records from physicians that have gone out of business.

Online

Learn about filing a complaint and download a complaint form.

By Mail

New York State Department of Health
Office of Professional Medical Conduct
Riverview Center
150 Broadway, Suite 355
Albany, New York 12204-2719

By Phone

  • Agency: New York State Department of Health
  • Division: Professional Medical Conduct
  • Phone Number: (800) 663-6114
  • Business Hours: Monday - Friday: 8 AM - 4:45 PM

You can request a copy of your medical record from the Department of Health's Bureau of STD. You will have to provide information to complete an Authorization for Release of Health Information form.

You can also visit the NYC Department of Health's Chelsea Van, located near Chelsea Clinic at 9th Avenue and 28th street, to complete an Authorization for Release of Health Information form and give it to staff on site.

Call 311 for assistance.