Coronavirus (COVID-19) Alert

Please only visit a Medicaid Office if your needs cannot be met online or by phone. Hours and locations may change.

Find a Medicaid office.

Get more information about COVID-19 and your HRA benefits.

New Applications

If you submit a new application for Medicaid, you're only required to submit copies of documents that prove your identity and immigration status. Don't submit original documents.

If you can't submit your documents due to the COVID-19 emergency, you should still submit your application. You will be given an opportunity to submit the documents later. No other documents are required right now.

During the COVID-19 emergency:

  • Applications can be submitted by fax to (917) 639-0731
  • Facilitated Enrollers can submit your Medicaid application to HRA on your behalf.  Applications can be submitted by mail and fax.  Facilitated Enrollers can communicate with you by email to obtain documents and information related to your Medicaid application. Get a list of available Facilitated Enrollers by borough.

Renewals

HRA and the New York State Department of Health continue to extend Medicaid cases that are eligible for renewal in the month of the renewal. You do not have to return your renewal form. Your Medicaid case will be extended automatically.

If your case is closed because you did not return the renewal during the COVID-19 emergency, your case will be reopened and your coverage will be restored.

Spend-Down Program

If you are unable to submit payment because of health issues related to COVID-19, such as quarantine or hospitalization, you can attest that you either have the money or the bills to satisfy your surplus and are unable to submit them due to COVID-19 by calling the Surplus Hotline at (929) 221-0835.

You will need to provide the following information:

  • Name
  • CIN
  • Phone Number
  • Attest to health issues related to Covid-19 such as quarantine or hospitalization.
  • If submitting a bill, provide the name of the provider, the date of the service, and the amount of the bill.
  • If submitting a payment, indicate the amount of the payment. Do not leave credit card information on the voicemail.

You will only receive a call back if additional information is needed. If the requested information is provided, coverage will be extended for 6 months.

Medicaid offers free health insurance coverage to adults, ages 19 to 64, who meet income and other eligibility requirements.

You can get more information on eligibility, how to apply or renew, and required documents.

For information about health insurance options for adults age 65 and older, visit the Health Insurance for Seniors page instead.

Online

Learn more about Medicaid on the Office of Citywide Health Insurance Access website.

By Phone

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: 24 hours, 7 days a week

Children and teens 21 and under with an active Medicaid case can get preventive health services, medical care, and dental care. Caregivers who are not foster parents but are financially responsible for children in their care may also be eligible for Medicaid.

If you are in a Medicaid managed care plan and receiving Child and Teen Health Care, contact your Medicaid managed care plan to address any questions about your coverage and services.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday, Tuesday, Thursday, Friday: 8 AM - 5 PM; Wednesday 8 AM - 7 PM
  • Staff is available through the automated phone system during business hours, except on City holidays. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person. If you get a fast busy signal or hear a message that the number is not in service, please call back later for assistance.

If you receive Medicaid or have applied for benefits, you can get your application status, office locations, eligibility for Managed Long Term Care, and other information. You can also get help with updating your information.

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: 24 hours, 7 days a week

You can get information about public health insurance, including Medicaid and Child Health Plus.

To find out if you are eligible for public health insurance, you can visit a Medicaid Office for assistance.

Online

Find a Medicaid office.

By Phone

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: 24 hours, 7 days a week

You can get information by phone if you are unable to visit the Medicaid office in person.

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: 24 hours, 7 days a week

You can get assistance with:

  • Replacing a Medicaid card that is lost, stolen, or defective
  • Correcting and replacing Medicaid cards issued with incorrect information

Online

By Phone

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: 24 hours, 7 days a week

What Happens Next

If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.

Doctors and dentists who would like to begin accepting Medicaid or already accept Medicaid recipients and have questions, can contact provider services. 

Call 311 for assistance.

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