You can get information about free health insurance for eligible adults and children.

You can also get help if you receive Medicaid or have applied for benefits.

If you need a Medicaid card replacement, visit Electronic Benefit Transfer (EBT) Card Assistance for Clients to learn more.

Medicaid offers health insurance coverage for:

  • Low-income adults
  • Children who meet income and other eligibility requirements

Children with an active Medicaid case can also get preventive:

  • Health services
  • Medical care
  • Dental care

This includes young adults under the age of 21.

Caregivers may be eligible for Medicaid if they:

  • Are not a foster parent
  • Are financially responsible for children in their care

Contact your Medicaid managed care plan if you:

  • Have a Medicaid managed care plan
  • Receive Child and Teen Health Care

They can address any questions about your coverage and services.

As of July 1, 2023, Medicaid applicants must provide the required documents.

This includes:

  • Identity
  • Residence
  • Income
  • Resources
  • Citizenship

You can get more information about Medicaid eligibility online or by phone.

This includes:

  • How to apply or renew
  • Required documents

Online

Learn more about Medicaid.

By Phone

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

As of August 28, 2023, you can apply for Medicaid online if you:

  • Have a disability
  • Are age 65 or older
  • Are blind

You can apply online through ACCESS HRA.

Online

Use the ACCESS HRA website or the ACCESS HRA Mobile App.

You can only submit documentation through the mobile app. The HRA document upload app will not be available for documentation upload for this application.

You cannot request/submit changes via ACCESS HRA.

Changes to the Renewal Process

The following are no longer renewing automatically:

  • Medicaid
  • Child Health Plus
  • Essential Plan

As of July 2023, renewal notices will be sent to enrollees by mail or email from:

  • The NY State of Health
  • The NYC Human Resources Administration (HRA)

The notices include the deadline to take action to renew. You risk having a gap in coverage if you miss this deadline.

Your enrollment end date determines:

  • When you receive notices
  • Your deadline to take action

Deadlines range from June 30, 2023 to May 31, 2024.

Make sure your contact information with NY State of Health or with HRA is up to date.

Learn more about changes to renewals.

General Help

You can get help from an enrollment counselor by phone.

You can call the Office of Health Insurance to talk with a counselor. You can also request a call from a counselor.

  • Agency: Department of Health and Mental Hygiene
  • Division: Office of Health Insurance Services
  • Phone Number: (347) 665-0214
  • Business Hours: Monday - Friday: 9 AM - 5 PM

If you receive Medicaid or have applied for benefits, you can get information and help by phone.

This includes:

  • Application status
  • Help with updating your information
  • Office locations
  • Eligibility for Managed Long-Term Care
  • Surplus payments

Please note: If you currently receive Medicaid and have an authorization end date of June 30, 2023, or later, you must return the following to continue your Medicaid coverage:

  • Your renewal packet
  • Supporting documents

If you do not return your renewal packet on time, your case may be closed.

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

You can get information about public health insurance, including Medicaid.

To find out if you are eligible for public health insurance, you can visit a Medicaid Office for help.

You can get information by phone if you are unable to visit the Medicaid office in person.

Online

Find a Medicaid office.

By Phone

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

You can contact provider services if you are a doctor or dentist who:

  • Would like to begin accepting Medicaid
  • Accepts Medicaid recipients and has questions

Call 311 or 212-NEW-YORK (212-639-9675) for help.

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