Medicaid

  Related links
NYC311 Home Report Problems Look Up Service Requests Browse Topics

You can get information about free health insurance for eligible adults and children.

You can also get help if you receive Medicaid or have applied for benefits.

If you need a Medicaid card replacement, visit Electronic Benefit Transfer (EBT) Card Assistance for Clients to learn more.

Medicaid offers health insurance coverage for:

  • Low-income adults
  • Children who meet income and other eligibility requirements
  • People with disabilities between the ages of 16 and 64 and are working

Children with an active Medicaid case can also get preventive:

  • Health services
  • Medical care
  • Dental care

This includes young adults under the age of 21.

Caregivers may be eligible for Medicaid if they:

  • Are not a foster parent
  • Are financially responsible for children in their care

Contact your Medicaid managed care plan if you:

  • Have a Medicaid managed care plan
  • Receive Child and Teen Health Care

They can address any questions about your coverage and services.

As of July 1, 2023, Medicaid applicants must provide the required documents.

This includes:

  • Identity
  • Residence
  • Income
  • Resources
  • Citizenship

You can get more information about Medicaid eligibility online or by phone.

This includes:

  • How to apply or renew
  • Required documents

Online

Learn more about Medicaid.

By Phone

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

As of August 28, 2023, you can apply for Medicaid online if you:

  • Have a disability
  • Are age 65 or older
  • Are blind

You can apply online through ACCESS HRA.

Online

Use the ACCESS HRA website or the ACCESS HRA Mobile App.

You can only submit documentation through the mobile app. The HRA document upload app will not be available for documentation upload for this application.

You cannot request/submit changes via ACCESS HRA.

Renewal Help at the NYC Health Department

The New York City Department of Health and Mental Hygiene (NYC Health Department) helps connect New Yorkers to health insurance options by enrolling and renewing their coverage. Help is available in your language, and your information will be kept private.

Medicaid, Child Health Plus, and the Essential Plan are available in these programs. You will also need to continue renewing your coverage every 12 months.

For Qualified Health Plans, beginning on June 1, you may only enroll if you experience a qualifying life event that allows you a Special Enrollment Period such as if you recently had a change in your family, income, or health insurance coverage, or during the Open Enrollment Period, which will begin on November 1 for coverage effective January 1.

General Help

You can get help from an enrollment counselor by phone or in person.

You can call the Office of Health Insurance to talk with a counselor. You can also request a call from a counselor.

For more information or to find an enrollment site near you, please visit nyc.gov/health/healthcoverage

  • Agency: Department of Health and Mental Hygiene
  • Division: Office of Health Insurance Services
  • Phone Number: (347) 665-0214
  • Business Hours: Monday - Friday: 9 AM - 5 PM

If you receive Medicaid or have applied for benefits, you can get information and help by phone.

This includes:

  • Application status
  • Help with updating your information
  • Office locations
  • Eligibility for Managed Long-Term Care
  • Surplus payments

Please note: If you currently receive Medicaid and have an authorization end date of June 30, 2023, or later, you must return the following to continue your Medicaid coverage:

  • Your renewal packet
  • Supporting documents

If you do not return your renewal packet on time, your case may be closed.

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

You can get information about public health insurance, including Medicaid.

To find out if you are eligible for public health insurance, you can visit a Medicaid Office for help.

You can get information by phone if you are unable to visit the Medicaid office in person.

Online

The client entrance for HRA’s Home Care Services Program Office and Brooklyn South Medicaid Office that was previously located at 785 Atlantic Avenue, Brooklyn, NY 11238 has moved around the corner to 495 Clermont Avenue. Use this new entrance when you visit these offices.

Find a Medicaid office.

By Phone

  • Agency: Human Resources Administration
  • Division: Medicaid Helpline
  • Phone Number: (888) 692-6116
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

You can contact provider services if you are a doctor or dentist who:

  • Would like to begin accepting Medicaid
  • Accepts Medicaid recipients and has questions

Call 311 or 212-NEW-YORK (212-639-9675) for help.

 Was this information helpful?   Yes    No

Follow NYC311

Download the NYC311 Mobile App

About NYC311 Send Feedback NYC311 Privacy Policy