Please only visit a Medicaid Office if your needs cannot be met online or by phone. Hours and locations may change.
Find a Medicaid office.
Get more information about COVID-19 and your HRA benefits.
New Applications
Currently, if you submit a new application for Medicaid, you are only required to submit copies of documents that prove your identity and immigration status. Don't submit original documents.
If you can't submit your documents due to the COVID-19 emergency, you should still submit your application. You will be given an opportunity to submit the documents later. No other documents are required right now.
During the COVID-19 emergency:
- Applications can be submitted by fax to (917) 639-0731
- Facilitated Enrollers can submit your Medicaid application to HRA on your behalf. Applications can be submitted by mail and fax. Facilitated Enrollers can communicate with you by email to obtain documents and information related to your Medicaid application. Get a list of available Facilitated Enrollers by borough.
Beginning July 1, 2023, you will have to provide proof of all eligibility factors, including identity, residence, income, resources, and citizenship when you submit a new Medicaid application.
Renewals
If you have an authorization end date through May 31, 2023, HRA and the New York State Department of Health will extend your Medicaid coverage. You do not have to return your renewal form. Your Medicaid case will be extended automatically.
If your case is closed because you did not return the renewal during the COVID-19 emergency, your case will be reopened and your coverage will be restored.
Beginning in June 2023, clients whose case has an authorization end date of June 30, 2023, or later MUST return their renewal packet and supporting documents to continue their Medicaid coverage. If you do not return your renewal packet on time, your case may be closed.
