Supportive housing is affordable, permanent, and independent housing within a community. It helps formerly homeless people remain in permanent, stable homes.

Social services helps tenants access:

  • Health and government systems
  • Employment, education, and job training
  • Medical and behavioral health treatment
  • Community-based services

The Department of Health and Mental Hygiene (DOHMH) contracts with non-profits to provide supportive housing.

Contact DOHMH’s Office of Housing Services for information, including:

  • Applying for supportive housing
  • Help for family members or the community
  • The Supportive Housing Tenants Notice of Rights
  • Filing a complaint

Online

Learn more about supportive housing.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for assistance by phone.

There are two primary types of supportive housing.

Single-Site Housing

Single-Site Supportive Housing is also called congregate housing. Each individual or family has private rooms. They may share kitchens, common recreational rooms, or other facilities.

Social services staff are on-site and provide personalized support plans to each household. These teams also develop social and educational opportunities for the whole building.

Scattered-Site Housing

Scattered-Site Supportive Housing are units in multiple apartment buildings in a neighborhood or community. The units are set aside for specific populations. The buildings come with supportive services.

Social services staff are available 24 hours a day and 7 days a week. They have offices in a convenient location and visit tenants in the apartments.

If you live in supportive housing, you can report problems to your case manager or housing provider.

If you’re unable to resolve issues with your case manager or supportive housing provider, you can contact the Office of Housing Services.

You can report:

  • Maintenance issues
  • Unclean conditions
  • Not receiving the Supportive Housing Tenants Notice of Rights
  • Safety concerns
  • Physical or verbal abuse
  • Discrimination or retaliation
  • Other staff or program complaints

Call 311 or 212-NEW-YORK (212-639-9675) for assistance.

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