Need something else?

You can get help with technical or payment problems using the Department of Health and Mental Hygiene (DOHMH) online license and permit system.

Online Account

If you hold a Health Department permit or license and have a registered online account, you can access your existing account or create a new online account.

Visit the DOHMH online permit and license center.

If you’re using the NYC Health Department online license and permit system, you can get help with:

  • Obtaining a PIN
  • Linking or relinking a PIN
  • Resetting user names or passwords
  • Problems uploading documents
  • Error messages
  • Web page not loading
  • Button not responding

Online

Submit a help request.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Refunds and Payment Issues

You can get assistance by phone, for Department of Health and Mental Hygiene (DOHMH) refund requests, or for issues such as a check or credit card payment not going through.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Violations and Fines

You can get assistance by phone, with questions about any Health violations or outstanding fines.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

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