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Freelance Worker and Hiring Party Assistance

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Freelance workers and hiring parties in New York City can contact the Department of Consumer and Worker Protection (DCWP) about:

  • Legal rights for freelance workers
  • Legal responsibilities for employers and hiring parties
  • Complaint about a hiring party, including no written contract, nonpayment or late payment, and retaliation
  • Court Navigation Program, including resources for freelance workers

You can get more information and assistance from DCWP.

Online

Ask a question about the Freelance Isn't Free Act.

By Phone

A DCWP representative can answer questions during regular business hours.

  • Agency: Department of Consumer and Worker Protection
  • Division: Office of Labor Policy and Standards
  • Phone Number: (212) 436-0380
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Phone assistance is available, but some calls may go straight to voice mail. Please leave a detailed message and a representative will contact you. As an alternative, visit nyc.gov/workers.

The City’s Freelance Isn’t Free Act, which became law on May 15, 2017, creates new rights, remedies, and resources for freelance workers in New York City to help ensure they are paid on time and in full.

The Freelance Isn’t Free Act:

  • Requires contracts between freelance workers and hiring parties that are worth $800 or more to be in writing.
  • Prohibits hiring parties from paying workers late or underpaying workers.
  • Protects freelance workers against retaliation for asserting their rights under the Law.

Get more information about the Freelance Isn’t Free Act.

DCWP’s Office of Labor Policy and Standards (OLPS) assists with issues that impact immigrants, people of color, and women in the workplace.

In addition, OLPS:

  • Enforces key municipal workplace laws
  • Conducts original research, outreach, and education
  • Develops policies that are responsive to New York City’s evolving economy and workforce

Learn more about the Office of Labor Policy and Standards.

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