Under the Fair Workweek Law, retail and fast food employers in New York City must give workers predictable work schedules, and fast food employers must give existing workers the opportunity to work open shifts before hiring new workers.

    Fast food and retail workers and employers in New York City can contact the Department of Consumer Affairs (DCA) about:

    • Legal rights for fast food and retail workers
    • Legal responsibilities for fast food and retail employers
    • Complaints about employers, including unlawful scheduling practices and failing to provide work schedules in advance
    • Information about the Fair Workweek Law

    You can get more information and assistance from DCA.


    By Phone

    A DCA representative can answer questions during regular business hours.

    Call 311 for assistance.

    Retail worker rights include:

    • 72 hours’ (3 days’) advance notice of work schedule
    • No on-call shifts
    • No shift cancellations with less than 72 hours’ notice
    • No shift additions with less than 72 hours’ notice unless a worker consents in writing
    • Updated written schedule from employers if changes are made with less than 72 hours’ notice

    Fast food worker rights include:

    • Written Good Faith Estimate of the days, times, locations, and total number of hours that a fast food worker can expect to work each week
    • 14 days’ (2 weeks’) advance notice of work schedule
    • Premium pay for all schedule changes with less than 14 days’ notice
    • Written worker consent and $100 premium to work opening shifts
    • Priority to existing workers to work newly available shifts before an employer hires new employees

    DCA’s Office of Labor Policy and Standards (OLPS) assists with issues that impact immigrants, people of color, and women in the workplace.

    In addition, OLPS:

    • Enforces key municipal workplace laws
    • Conducts original research, outreach, and education
    • Develops policies that are responsive to New York City’s evolving economy and workforce

    Learn more about the Office of Labor Policy and Standards.

    In his 2019 State of the City Address, Mayor Bill de Blasio announced that the administration is expanding the mission and the name of the Department of Consumer Affairs (DCA) to the Department of Consumer and Worker Protection (DCWP).

    You can check DCA's website for updates.

    Visit the Department of Consumer Affairs' website.

    Workers' Rights Campaign

    The Workers' Rights Campaign introduces the newly renamed DCWP as a City agency that fights for every worker in NYC regardless of job or immigration status.

    DCWP enforces different municipal labor laws, including: 

    • Fair Workweek
    • Freelance
    • Paid Care
    • Paid Safe and Sick Leave