Need something else?

You can get assistance with technical problems using the Department of Consumer Affairs’ (DCA) online service portal, obtaining a PIN, and payment problems.

Businesses using the online services portal to submit applications and other requests to the Department of Consumer Affairs can get assistance with technical problems, including:

  • Log-in problems
  • Setting user names or passwords
  • Problems uploading documents
  • Error messages
  • Web page not loading
  • Button not responding

A representative can also answer questions about a registered account.

Assistance is available during business hours.

Coronavirus (COVID-19) Alert

Phone assistance is currently unavailable. Send an email to ELP@dca.nyc.gov for assistance.

A Personal Identification Number (PIN) allows you to link information about your Department of Consumer Affairs (DCA) records to your online account with the City.

You need a PIN to:

  • Renew a license
  • Change address
  • Change name
  • Change officer information
  • Request license replacement
  • Follow the status of applications
  • Submit additional documents as part of your license application (if you submitted your application at the DCA Licensing Center)

You do not need a PIN to apply for a new license online.

Online

You can access the DCA's online services using the DCA Business Toolbox.

Go to the DCA Business Toolbox.

By Phone

Coronavirus (COVID-19) Alert

Phone assistance is currently unavailable. Send an email to ELP@dca.nyc.gov for assistance.

Businesses using the Department of Consumer Affairs (DCA) online services portal can get assistance with payment problems, including:

  • Fee errors
  • Duplicate credit card charges
  • Credit card denial
  • A "Hold" placed against a credit card
  • DCA refund requests
  • Confirmation of cancellation requests

Assistance is available during business hours.

Coronavirus (COVID-19) Alert

Phone assistance is currently unavailable. Send an email to onlineappsdocs@dca.nyc.gov for assistance.